The Shanghai Municipal Consumer Protection Commission issued a consumer warning yesterday: Wenfeng hair and beauty business model may hide major risks. This afternoon, a Reporter from Huangpu Rong Media visited a Wenfeng store in the district to find out.
Short hair that stayed for 6 years became "long hair" after cutting
For the Consumer Protection Commission's proposal that Wenfeng has problems such as "price opacity", "compulsory consumption" and "lack of after-sales service", many consumers are actually not strangers. Just before the visit, Ms. Bai, who works in Huangpu, complained to reporters:
Since she was pregnant six years ago, she cut her hair short, and every month she would go to the Wenfeng store in front of her home to trim it once a month, using a prepaid recharge card that could enjoy 3.8% off. But just last month, she found that the 22.8 yuan she had been paying had become 34.2 yuan. The result of the casual question surprised Ms. Bai. The cashier and the hairdresser told her that long hair from the ends of the hair to the ears is long hair, so according to the charging standard for long hair, it is indeed 34.2 yuan.
"After cutting six years of short hair, how can it be said that long hair becomes long hair?" Ms. Bai said.
If you return the card, you will get back less than half of the balance
At one o'clock in the afternoon, the reporter walked into a Wenfeng store in Huangpu District and chose the common "washing, cutting and blowing" project. During the haircut process, the reporter consulted the "Tony teacher" and cashier in the store on the long hair standards, consumption records and card return problems encountered by Ms. Bai.
"In general, hair from the ends to the ears is considered short hair, to the shoulders is medium long hair, and over the shoulder is long hair." "Teacher Tony" said that Wenfeng's barbers are still very formal, and Ms. Bai only encounters individual situations.
The reporter took out Wen Feng's prepaid recharge card, provided his account number, and asked how to view his consumption records. The cashier immediately replied that the user did not see his prepaid deduction, but every purchase was recorded in the cashier system.
When the reporter expressed the hope that the cashier would provide a complete consumption record, the cashier shook his head and pointed to the cash register and said: "There is no way to pull all the records to you, only according to a certain consumption time you provide, tell you what project and how much money you received." Immediately afterward, the reporter's request to take a screen with a mobile phone was also rejected.
As for the question of whether the card can be returned, the cashier replied that the card can be returned, but according to the company's regulations, it cannot be refunded according to the balance, and all items previously consumed must be deducted according to the original price. The cashier took out the calculator, pressed a few buttons, and told reporters: "You still have more than 1600 yuan in the card now, if you return the card, you can only refund 800 yuan, are you sure you want to return?" ”
At the end of the visit, the reporter mentioned that the Municipal Consumer Protection Commission interviewed Wen Feng, and the "Teacher Tony" on the side said that he was aware. But when the reporter asked whether the store had taken any rectification measures, "Tony's teacher" said: "That is the company's business, and there is no word from above, we just have to implement the regulations." ”