Qilu Evening News • Qilu One Point Reporter Zhao Bo Correspondent Yi Yanfei
At about 10 o'clock on November 5, Liu Yan drove safely to Xuejiadao Bus Hub Station, drawing a successful end to her 28-year career. She is a good driver in the hearts of passengers, shuttling through the tunnel and welcoming her; she is a "female man" in the eyes of colleagues, with a cheerful and helpful personality; she is a good girl in the heart of the empty nest old man, full of enthusiasm and selfless dedication... Accompanied by buses for 28 years, Liu Yan, the driver of Tunnel 6 of Qingdao City Transport Holdings Bus Group Tunnel Bus Company, has always taken root in the carriage and moved forward with dreams, and has successively won the honorary titles of "Pioneer of Workers" and "Model Worker" of Qingdao City, and has become the "Messenger of Civilization" of Unicom Qinghuang.
Female labor models stick to the last shift These people "form a group" to send surprises
"Back, back, Liu Yan is back!" At about 10 o'clock on November 5, at the Xuejiadao bus hub station, accompanied by the slow entry of vehicles, the originally quiet station instantly boiled up. The door opened, and Wang Shun, manager of the first branch of the tunnel bus, came to Liu Yan's side with flowers in his hand. "Liu Yan, thank you for your hard work for so many years, and congratulations on your glorious retirement today!" Liu Yan's colleagues and old passengers who have been riding for many years also came to the scene, and they embraced Liu Yan in a warm atmosphere and blessed her, and sent her a hand-woven scarf.
In order to thank Liu Yan for her years of dedication, the branch held a small retirement ceremony for her. At the ceremony site, Wang Yan, a national labor model, presented Liu Yan with a beautiful photo album, which recorded the bits and pieces of Liu Yan's work. Xia Xiuxiang, a widowed old man who Liu Yan has helped for a long time, did not come to the scene due to physical reasons, and she recorded a blessing and thanks video with the help of volunteers, and Liu Yan's husband and son also recorded a heart-warming video for her. When watching the video, Liu Yan was moved to tears many times. Finally, Liu Yan's young employees present told their driving experience and service methods, which drew a satisfactory end to their careers.
The island city dreamcatcher Carriage is where her dream began
Liu Yan clearly remembers that in October 1993, at the age of 22, she boarded the bus for the first time and worked as a conductor on the 25th road, which was where her dream began. In 1997, the bus began to try to implement unmanned ticketing, and Liu Yan, who was full of longing for the steering wheel since childhood, was eager to try it, registered for the first time to learn to drive, and successfully passed the audit and examination. In 1998, Liu Yan finally touched the steering wheel of her dreams. "At that time, the first feeling was pride, and I felt that opening a 'big box' was very powerful!" Speaking of the excitement at that time, Liu Yan still remembers it.
In the past 23 years, Liu Yan has driven gasoline cars, small Yangtze diesel cars, 12-meter diesel cars, pure electric buses and other models. Every time she changes a car, she can quickly grasp it, and in her body, there is always a tenacity to persevere and not accept defeat. One snowy day in 2008, the weather was cold, the snow covered the vast land overnight, and when it was time to leave in the early morning, the tubing of many vehicles was frozen and could not be started, which could make everyone anxious. Fortunately, the bus driven by Liu Yan started smoothly, and in order not to delay the operation, Liu Yan had the courage to undertake the task of starting the first bus. "Running on snow days is more difficult than usual, when many female colleagues did not dare to run the car on snowy days, I was also very nervous, but I was bolder, and finally I successfully completed the operation task with the accumulated experience." That day, Liu Yan ran three laps in one breath, and even male colleagues looked at her with astonishment. For 23 years, Liu Yan's bus has never stopped because of bad weather, and in the wind, frost, rain and snow, she can always see her driving a vehicle on the road.
Qingdao's first batch of pure electric bus drivers witnessed the changes in Green and Yellow
In June 2011, the Jiaozhou Bay Tunnel was officially opened, with the completion and use of the Xuejiadao Charging Station, on July 6 of the same year, the first batch of pure electric buses were put into operation on the Tunnel 2 route, and Liu Yan was also selected as the first batch of pure electric bus drivers for her excellent performance.
"Pure electric buses do not have clutches, how can we drive the car smoothly during operation?" Based on the original intention of providing high-quality services for passengers, Liu Yan actively participated in various trainings such as pure electric bus operation technology and carriage service etiquette, and studied and pondered the energy-saving technology of pure electric vehicles. Over the years, she went from being a "layman" of pure electric buses to an expert in driving and repairing new pure electric buses. According to the characteristics of large traffic flow and fast speed of the submarine tunnel, sharp bends and steep slopes of the ramp, Liu Yan carefully observed, carefully pondered and repeatedly practiced, and summed up the "four foreseen" safe driving work method that meets the characteristics of the tunnel 2 route, which brings passengers a safe and comfortable riding experience while also greatly saving the cost of electricity. "Smooth driving and comfortable ride" is the unanimous evaluation of passengers for Liu Yan driving the bus.
After 10 years of running the Tunnel 2 route, Liu Yan has witnessed the development and changes in Qingxi and Western China. "When the tunnel line was opened, the passengers were full, most of the passengers were curious about the undersea tunnel, and there were also passengers who worked from the city to the west coast, who used to take ferries, and after the tunnel bus was opened, it also provided them with great convenience." According to Liu Yan, in the early days of the opening of the line, the passage in the tunnel was very smooth, and in the past 10 years, with the rapid development of the economy, the three price reductions in the toll, the number of private cars has increased, the traffic has begun to congest, and the passenger flow has also decreased compared with before. "In the past 10 years, the development of the West Coast New Area has been accelerating, attracting many young people to buy houses, and the connection between The two places has become closer." As a bus driver, Liu Yan sees these changes in her eyes and is also happy and proud of the development of society.
Warm service inside the carriage Engaged in public welfare outside the carriage
Liu Yan is a veritable "female man" in the eyes of her colleagues. However, the "female man" who usually dares to fight and dare to break in also has a delicate side in the carriage. Over the years, Liu Yan has studied the business assiduously and strived to improve her service skills, she is familiar with the first and last bus times and related stations of all bus lines in the city, and is affectionately praised by colleagues and passengers as "asking no". During the service, Liu Yan carefully pondered the psychology of passengers and summed up the "five hearts" work method of "patiently taking care of elderly passengers, enthusiastically helping passengers from other places, caring for primary school students, paying close attention to disabled passengers, and sincerely influencing uncivilized passengers".
Passengers who take Liu Yan's bus will find that no matter what is needed on the way, Liu Yan can always "change" out at once. It turned out that in Liu Yan's carriage, there was a "treasure chest" filled with disposable raincoats, cool oil, quick-acting heart-saving pills, mineral water and other items, and she could always provide help in time when passengers needed it.
Liu Yan also extended her love beyond the carriage. Every time the "May Day" and "Eleventh" students return to school peak period, the tunnel bus line passenger traffic increased significantly, Liu Yan took the initiative to lead the team members to the station to maintain order, guide traffic, help college students carry luggage, provide advice for foreign passengers, often shout dumb throat, stand numb legs, but she always uses a smile to make every passenger feel solid and warm. She also took the lead in setting up the "Shuangyan" volunteer service team, and actively participated in the volunteer service of "caring for the empty nest elderly", and the team won the titles of "Top Ten Teams" and "Qingdao Excellent Volunteer Team".
On the bus line connecting Qinghuang, in the simple and warm ten-meter carriage, on the crowded bus platform, in the home of the empty nest elderly, Liu Yan's warm smiling face and busy figure can be found everywhere. She treats passengers with sincerity, dedicates herself to society with love, and on a small steering wheel, she unremittingly struggles to turn out her own "beautiful life". About to leave the beloved bus carriage, Liu Yan's eyes are full of nostalgia and reluctance. When asked about her plans for retirement, she was originally cheerful and optimistic, but she suddenly choked up tears. "Before I was focused on work, I had almost no time to spend with my family, and then I wanted to spend more time with my parents, which is my biggest wish at present." Liu Yan said.
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