On November 3, the first round of pre-sale and final payment of this year's "Double Eleven" ended, and the second round of pre-sale was in full swing.
During the interview, the reporter found that the netizens with rich experience in actual combat have a set of practical "pit avoidance" guidelines: the amount is not right, retain evidence, contact customer service; find that the second sale on the day is cheaper, pay the final payment first and then refund, re-purchase; live discount screenshot retention, and so on to receive the goods one by one comparison... In the face of the various routines of merchants and one pit after another, consumers "do not pay", and consumption is more rational.
Is the day's spike cheaper? "Late Payer": Pay first and then charge back
In the first round of pre-sale stage of "Double Eleven", Ms. Qian purchased a pre-sale product and paid a deposit of 100 yuan. But by the early morning of November 1, when the final payment was paid, Ms. Qian found that the price of the second sale that night was lower than the pre-sale price. She was speechless about it, which meant that paying the deposit had deprived herself of the right to a better price. In the end, Ms. Qian paid the balance first, then refunded the whole order, and then placed the order again at the second sale price.
The reporter searched on the Internet and found that many netizens had similar experiences. Most netizens also did not choose to "eat this loss", some choose to communicate with customer service to solve, and some directly re-order with Ms. Qian, and avoid deposit loss by paying the balance first and then refunding the order at the first time.
Promotions "light and dark rise"? Netizen: Decisively "please leave" shopping cart
Ms. Chen, a citizen, has been in love with a thermos cup for a long time, waiting for "Double Eleven" to enjoy more discounts. After a few days of observation, it was found that on October 30, the price of the thermos suddenly rose from 29 yuan to 59 yuan, counting the preferential price of 2 yuan, and the final price was 57 yuan. "I just deleted it from my shopping cart." Ms. Chen said.
Coincidentally, Zhang also revealed to reporters that a sweatshirt collected before was priced at 89 yuan. On the day of November 1, he found that the price became 159 yuan, after various coupons and full reductions, the real price finally returned to 89 yuan, "This is a typical light and dark rise, the merchant is smart, I put this sweatshirt 'please leave' the shopping cart at the first time." Online shopping is still necessary to pay more attention to snacks. ”
If you pay the full amount only to find that you have hit the pit of "bright and dark rise", what should you do? Relevant legal circles said that the merchant's fictitious original price and secret price increase are suspected of price fraud, and if the seller constitutes fraud, the buyer can ask for "one refund and three losses". In this case, consumers can keep consumption vouchers and communication records, report to the e-commerce platform or consumer association and make claims.
Buying one item but paying twice? Bao Ma: Retain evidence and protect rights in a timely manner
On October 30, Ms. Lin placed a three-piece school uniform of a brand size of 120cm on Taobao for her daughter, with a preferential price of 158 yuan. The next day, Ms. Lin learned through the school class group that the girl wearing a 120cm school uniform would be too large, so she immediately contacted customer service and asked the above order to be refunded. After getting a reply from the customer service agreeing to the refund, Ms. Lin placed an order again and spent 158 yuan to buy the above set of 100cm.
On November 2, after receiving the 100cm suit, Ms. Lin opened Taobao, and after confirming the receipt on the "Pending Receipt" page, she accidentally found that the order for the 120cm school uniform that had previously applied for refund processing was also received, and the logistics information showed that the goods had also been received. Subsequently, she contacted customer service to question why the return order still had logistics information and why the refund amount was delayed. In this regard, the customer service apologized for "too large order volume, work negligence", etc., and asked Ms. Lin to re-initiate the refund application, promising to solve it properly.
"I only received one set of school uniforms, but actually spent two sets of money. If I hadn't found the 120cm order, I would have really only considered myself unlucky. Ms. Lin said that "double eleven" online shopping is not only physical work, but also mental work, fortunately, she has taken screenshots of the previous records of communicating with customer service for refunds, and the follow-up communication is relatively smooth.
The above-mentioned legal circles frankly said that Ms. Lin is lucky, if it cannot be properly resolved after consultation with the merchant, consumers must complain or report to the market supervision department in a timely manner and actively protect their legitimate rights and interests.
Nan Bao Rong media reporter Zhang Anqi Cao Lizhen
Source: Nanjing Daily