On the morning of November 6, a maintenance message appeared on the mobile phone of Zhao Xiaowan, the property manager of Changqing Petrochemical Community, and after confirmation, Zhao Xiaowan timely docked with the community grid members and contacted the property maintenance workers to go to the residents' homes, and soon repaired the burst faucet. The owner said with satisfaction: "The service is good, the efficiency is high, and the community property is really responsive." ”
There are 49 buildings, 133 units, 1847 households and more than 4,000 people in Changqing Petrochemical Community of Weiyang Street, which is one of the renovation projects of old residential areas in Weicheng District. In 2018, the separation and handover of the state-owned enterprise "three supplies and one industry" was completed, the social affairs were managed by the Changqing Petrochemical Community in Weiyang Street, and the property services were provided by Jewel Flower Property Management Co., Ltd.
With the development of the times, the traditional "street co-ordination + community governance" model has no longer adapted to the new situation. Weiyang Street grasps the pulse of the times, takes the initiative to seek new changes, focuses on the pain points and difficulties of community governance, gives full play to the spirit of grassroots initiative, pilots the implementation of the community property party building joint construction work mechanism in the Changqing petrochemical community, consolidates the foundation of grassroots social governance with the "five joint construction" of community properties (joint construction of organizations, joint creation of mechanisms, joint creation of party members, joint offices of activities, and joint work of public welfare), explores and promotes the integration of grassroots party building, social governance and property management, and provides a vivid model for innovative social governance in the whole region that can be learned, copied and promoted.
A small grid of communities, including "residential affairs". The community has 4 grid members, who are fully responsible for the duties of community publicists, collectors, inspectors, waiters, and mediators, and basically achieve the work goal of "trivial matters do not go out of the grid, small things do not go out of the community, and big things do not go out of the street". In addition, the community party and mass service station has 6 service windows such as civil affairs, family planning, and social security, providing residents with one-stop, full-cycle services and comprehensively handling the "residential affairs" of community residents. The community has also built a multi-functional cultural activity center of 20,000 square meters, which has a library reading room, table tennis court, swimming pool, etc., and provides a variety of indoor fitness equipment free of charge; opens a university for the elderly, with a number of courses such as shape, guzheng, folk dance, electronic piano, etc.; and forms 12 cultural groups such as tai chi association, calligraphy and painting association, table tennis association, basketball association, football association, etc., to fully meet the spiritual and cultural needs of community residents.
Property steward, take care of "housework". The property has 4 property stewards, relying on the "Enjoy Huijia" app and the "Wuxiaobao" mini program, to provide community residents with 14 kinds of services such as maintenance, online shopping, payment, consultation, etc., basically achieving the work goal of "15 minutes of rapid response, 30 minutes of timely reply, 24 hours of satisfactory solution". It is understood that in addition to 4 property stewards, 22 security guards, 15 cleaners, 3 greeners, and 3 maintenance workers of Jewel Flower Property Management Co., Ltd. provide full-chain, full-closed-loop, and refined services for residents of the community with clear property service content, service time, and service responsibility, and comprehensively manage residents' "housework".
"Small grid" + "big housekeeper" through the organization of joint construction, mechanism joint creation, party member linkage, activity joint office, public welfare joint, with the "small fulcrum" to leverage the "big governance", work together to manage community residential affairs and residents' household affairs, effectively open up the grass-roots social governance "nerve endings", solve the "last meter" problem of serving the masses, so that residents have a greater sense of gain and happiness. (Fu Jing Xianyang Daily all-media reporter Cui Yixin)