China Quality News Network News "Your current service is really good, and it is much more convenient to do things than before." Since the beginning of this year, Zhejiang Taishun Yayang Market Supervision Institute has aimed to build a service-oriented "clean and honest" station, continuously improved its service capabilities, and continuously innovated and made breakthroughs in the fields of administrative approval, people's livelihood and safe production, and strived to enhance the sense of happiness, sense of gain and security of the people in the jurisdiction.
Optimize approval services and enhance the "happiness" of the masses. At the beginning of the year, on the basis of the "housing use certificate commitment system" launched by the yayang municipal prison in the county, combined with the actual situation of the jurisdiction, a special license-handling equipment was set up at the window to avoid the trouble of the masses with photos and the elderly people without smart phones, and ran out of the "new speed" of market supervision that "one ID card can apply for a business license". At the same time, we will actively dock with the safety and fire protection, housing and other departments in the jurisdiction, establish a qualified list of places in the jurisdiction, provide "running on behalf of the masses" outside the "commitment system", and further broaden the scope of the masses' "zero running road". So far this year, the institute has examined and approved 183 certificates, followed up and returned visits, and 183 are satisfied with the masses, with a satisfaction rate of 100%.
Emphasize the people's livelihood and do practical things, and enhance the "sense of gain" of the masses. Food safety is a hot issue of concern to the masses, Yayang Market Supervision Office in the context of digital reform, bravely take the lead, actively explore, this year in the field of food and people's livelihood in the jurisdiction to launch the school intelligent "sunshine kitchen" full coverage, catering takeaway "sunshine kitchen" full coverage, rural family banquet "sunshine kitchen" full coverage of the "three kitchens full coverage", greatly ensuring the safety of the masses in the jurisdiction. In addition, in view of the reality that some schools in the jurisdiction unconditionally establish canteens in the school, Yayang Institute actively guided an enterprise to establish the county's first standardized "collective meal distribution unit" to meet the requirements of safe meals for children during school.
Smooth complaints and reports, enhance the "sense of security" of the masses. In order to further smooth the channels for reporting and complaints, and facilitate the masses to consult policies, reflect problems, and express demands in a timely and convenient manner, the Yayang Market Supervision Institute, in addition to strengthening publicity in key places, also publicized the director's mobile phone number at the window of the institute to facilitate the masses to reflect the situation in a timely manner; at the same time, speed up the process of handling complaints and reports, increase the investigation and handling of illegal acts, and ensure that every problem that the masses are concerned about can be handled and solved in a timely manner. This year, the institute accepted and handled 181 cases of various complaints and reports, completed the handling of 181 cases, recovered more than 100,000 yuan in economic losses from the masses, and investigated and handled a total of 38 cases of various administrative violations, with a year-on-year increase of 153% in the number of cases. (Lin Zhizhi)