Buying a house is a big thing, compared to the location, apartment type, price, supporting facilities, it is difficult to choose the house of the central instrument, pay hundreds of thousands of yuan saved by hard work, complete the formalities, and begin to look forward to the day when the house is handed over. No, Danzhou's Niu Lady spent hundreds of thousands of dollars to buy the Rongzhuang Community located near Yunlong Town in Haikou City, and waited for a year to finally close the house, but what greeted Ms. Niu was a crack in the floor, which made Ms. Niu very upset.
Haikou Rongzhuang Community Owner Ms. Niu: The notice was received on June 30, and then we came to inspect the house on July 4th, we came in and saw this crack, starting from this empty drum place, and then there was a crack after the surface they were coated with cement slurry.
Ms. Niu told reporters that the house was purchased at the end of last year, and in early July this year they came to collect the house and found a crack about 3 meters long on the floor of the master bedroom, although it has been covered with cement mud, but the crack can still be seen. And when they went downstairs to see it, they were even more worried.
Haikou Rongzhuang Community Owner Ms. Niu: This is the floor of the 8th floor, the ceiling of the 7th floor is also cracked, that is, (the 7th floor) this slit is repaired, so we think it is a penetrating crack, see this I am worried that it will be cracked larger and larger in the future, afraid that it will affect its weight, and then the main problem is that we have a neighborhood relationship with the 7th floor, then there is no contradiction between the 7th floor and the 8th floor owner if the water leaks.
In addition, Ms. Niu also found that on the ceiling of the next bedroom, there was a small area of exposed steel bars, and the exposed steel bars had rusted. In this regard, Ms. Niu has also reflected to the developer many times, but the attitude of the other party makes it difficult for her to accept.
Ms. Niu, owner of Rongzhuang Community in Haikou: I first consulted with them, and the technicians of their engineering department told me that this problem was repaired (it was OK), but I did not accept it, and I was worried about its quality problem. What I want is that after the appraisal, I can accept it, and then they push me to the sales department to say, and then the sales department people will tell us to complain wherever we want, we have made more than ten phone calls, (sales department) he is not answering.
Subsequently, the reporter found the developer Haikou Xuda Industrial Co., Ltd. The developer said that this kind of local crack is a "common disease" in the building, does not involve structural safety, and can be solved through maintenance; as for the exposed steel bar in the ceiling, it may be touched by workers during construction, and can also be repaired.
Haikou Xuda Industrial Co., Ltd. Rongzhuang Project Leader Mr. Lao: This is a kind of construction, how to say it, may be a common disease, not the main problem, it does not involve structural safety at all, we are through the acceptance of the house after the delivery. (Reporter: Didn't you find this problem during the acceptance? This is a local problem, and sometimes it may not appear when I accept it in the process, because after the room is put for a long time, just like the empty drum, it will gradually appear this problem, and this problem may not appear during structural acceptance. (Reporter: The owner reflected that he has reflected with you several times before) Because we are now making every effort to collect the house and hand over the house, our office personnel are basically sent to the scene, and at the beginning it may be that the order is slightly unadjusted, slightly slower, and the later stage may be better.
Cracks do not meet the identification criteria
The housing department will be involved in the negotiations
For the developer's statement, Ms. Niu is still a little worried, hoping to identify the quality of the house through a third-party agency, but the developer said that the appraisal needs to be done by Ms. Niu herself. In desperation, Ms. Niu called the 12345 government service hotline. On the morning of the 7th, the housing department of the jurisdiction went to the scene to understand the situation and believed that the crack was not a serious quality problem and did not meet the conditions for third-party identification.
Haikou Qiongshan District Housing and Urban-Rural Development Bureau Staff: Third-party appraisal belongs to the whole building in danger, the more dangerous kind, people will do third-party appraisal. The cracks in this house are only cracks within the allowable range, which will not affect the main structure, and we can allow there in the construction law, and then this crack can be repaired. If we are in the acceptance, if it has a quality problem, it is this kind of cracking, cracked, we will ask them to repair on the spot. Because we are only spot checks, as for their acceptance of this kind of household, it is their developer, the construction party and the supervisor, and several parties to carry out acceptance.
The housing department said that the acceptance of houses is generally a spot check, and it is impossible to cover every detail of every house. As for the similar problems found when collecting the house, the housing department said that the owner does not have to worry too much, because the maintenance of the quality of the house is a lifelong system.
Haikou Qiongshan District Housing and Urban-Rural Development Bureau Staff: This building, the house itself is a lifelong system, that is, not to Party A, or general contracting, even if there is a problem after ten or twenty years, they are still responsible for the end.
The housing department said that if the owner encounters difficulties in the process of rights protection, he can complain through 12345, and the relevant departments will intervene to coordinate. At the scene, the housing department also coordinated with the developer to issue a maintenance plan to maintain the problems in Ms. Niu's house as soon as possible.
Haikou Xuda Industrial Co., Ltd. Rongzhuang project leader Mr. Lao: Let's go to a rectification plan, in addition to her worries, we will sign another agreement to ensure that it will be our responsibility after it has problems in the future, because of the problem caused by this crack we will deal with it, and there is no problem with her.
The reporter learned that this afternoon, the developer provided the owner Ms. Niu with a warranty agreement, but Ms. Niu said that the content of the agreement was different from yesterday's on-site consultation and refused to agree. Next, the housing department will also convene the two sides for consultation. Before the new house was occupied, cracks appeared, and no one wanted to encounter such an encounter. However, it is really encountered, and the owners seem to have no other way but to ask the developer or the construction party to maintain the maintenance. Here, we also hope that developers and construction parties will pay more attention to the construction process to provide high-quality housing for owners, and we also hope that the relevant departments can strengthen supervision and reduce the occurrence of real estate conflicts.