During the epidemic period, some residents want to know the medical knowledge of epidemic prevention and control; some residents have some personal physical conditions and hope that professional doctors can answer them; and some patients with chronic diseases need to prescribe drugs and receive continuous services, but they come to the hospital to prescribe drugs and worry about cross-infection.
Luohu Hospital Internet Hospital System has been officially launched! Citizens only need to pay attention to the public account of Shenzhen Luohu District People's Hospital, enter the public account and click "Hospital Services" in the lower left corner to consult online. The Internet hospital provides remote consultation 24 hours a day, nearly 600 medical staff provide professional online services, and the drugs prescribed by doctors can be delivered to the door, and the consultation fee is waived during the epidemic period.
Stay at home Online consultation After the doctor prescribes a prescription, the medicine is delivered to the door by courier
Li Bo, 65, came to Shenzhen a year ago to live with his daughter. Li Bo suffers from coronary heart disease and diabetes, and every month he has to run to Luohu Hospital to find a doctor to follow up and prescribe medicine. A few days ago, Li Bo found that the medicine was almost finished, but because of the pneumonia epidemic of the new coronavirus infection, he was worried that going to the hospital to prescribe drugs would cross infection, which made him worried.
Li Bo's daughter heard from the doctor that Luohu Hospital had opened an Internet hospital, so she tried to conduct an "air consultation" with the hospital doctors through the Internet hospital system of Luohu Hospital. The doctor made a diagnosis of Li Bo's condition online and issued an online prescription for Li Bo. After the online payment, the medicines required by Li Bo will be delivered to the door by courier the next day. Without Li Bo personally running to the hospital, he easily solved a major problem of prescribing drugs and renewing prescriptions.
Li Bo gave a thumbs up to the Luohu Hospital Internet system. He said that due to the impact of the epidemic, he did not dare to go to the hospital to renew the prescription after taking the medicine, and the Internet Hospital of Luohu Hospital solved the big problem.
Sun Xizhuo, president of Luohu Hospital Group, said, "Residents with chronic diseases who need continuous medical services may not dare to go to the hospital for epidemic prevention and control reasons. The Internet system of Luohu Hospital can provide online consultation, diagnosis and treatment, and disease prevention integration, so that patients with chronic diseases can not delay the continuous treatment and management of some diseases. ”
A number of services to facilitate online consultations for residents during the epidemic
In order to alleviate the shortage of high-quality medical resources and the difficulty of the people to see a doctor, in April 2018, the General Office of the State Council issued the "Opinions on Promoting the Development of "Internet + Medical Health"", proposing to allow medical institutions to carry out Internet medical services such as follow-up of some common diseases and chronic diseases.
In April 2019, Luohu Hospital officially launched the construction of the Internet hospital system; in December 2019, the Internet hospital system of Luohu Hospital was officially issued an Internet hospital license after passing the review of the Shenzhen Municipal Health Commission; on December 15, 2019, the trial operation began, and the online outpatient clinic was opened on February 3, 2020, and the Internet Hospital of Luohu Hospital was officially launched.
Luohu Hospital Internet hospital system relies on physical medical institutions, the use of Internet technology, so that residents can enjoy high-quality medical services without leaving home, the current service is temporarily limited to self-payment. At this stage, the system has opened online consultation, appointment service, outpatient diagnosis and treatment, physical examination management, triage, resident health records, Internet nursing and parking payment and other convenient services. After binding personal information to the Internet hospital system, patients can consult with doctors in various departments of Luohu Hospital online. Doctors see doctors online, prescribe medicines, examinations, inspections, etc., and deliver drugs to home.
At present, nearly 600 medical staff of Luohu Hospital Group have completed the registration of the hospital Internet system, and the system can provide remote consultation and consultation services for patients 24 hours a day, and more experts will be stationed in the Internet hospital in the future to provide medical services for the majority of patients online. As long as patients who have been treated in Luohu Hospital, they can query the relevant diagnosis and treatment records and examination results in the system anytime and anywhere, and manage their health files.
The Internet hospital system of Luohu Hospital is constantly improving, and more service functions will be gradually opened. According to reports, patients on the Internet hospital in the jurisdiction will be able to use the two-dimensional code to go to any medical institution under the nearest Luohu Hospital Group for blood testing; some examinations such as X-ray, ultrasound, electrocardiogram, etc. will be able to make an appointment through the physical examination car to go to the designated place to receive services.
The Internet hospital system of Luohu Hospital has realized the extension of medical and health services to the internet, maximizing the convenience of patients to see a doctor. Through the system, patients can receive professional online consultations from doctors without leaving home, effectively triage patients, and promote the improvement of medical services while realizing hierarchical diagnosis and treatment, which greatly saves patients' time in seeking medical treatment.
It should be reminded that if the condition is more serious or complicated, it is still recommended to go to the hospital for diagnosis and treatment, so as not to delay the condition.
Online and offline integration Provide medical services to the general public with the strength of the whole group
Chen Jialin, director of the Information Center of Luohu Hospital Group, said that there are still some deficiencies in the medical industry. For example, problems such as uneven distribution of medical resources, difficulty in appointment registration, and complicated doctor-patient relationships are difficult to solve through traditional methods. The emergence of Internet hospitals will make it easier and easier for doctors and patients to exchange information, and the unevenness of medical resources will also be improved through Internet hospitals. "We will continue to improve the functions of Internet hospitals, realize the coordination of Internet medical services within Luohu Hospital Group, share information, and promote the interconnection and interoperability of regional medical information."
Sun Xizhuo, president of Luohu Hospital Group, said: "The epidemic is relentless, and the launch of Internet hospitals has made us once again practice the goal of Luohu medical reform. Luohu Hospital Group will provide Internet medical services that satisfy the public and work with residents to fight the epidemic. I also invite the general public to once again review the improvement of the medical strength and service of Luohu Hospital Group, the improvement of medical quality, medical level and medical safety guarantee. After the epidemic, we will continue to expand internet hospital services to make the scope of services more extensive. ”
"The Internet is a platform, and Luohu Hospital Group will integrate online and offline to provide high-quality medical services for the general public with the strength of the whole group." Sun Xizhuo said.
Provide professional guidance Luohu "medical guidance team" stationed in enterprises
Under the epidemic situation, the start time of enterprises has been postponed, in accordance with the unified deployment of the Luohu District New Crown Pneumonia Epidemic Prevention and Control Work Headquarters, Luohu Hospital Group and the Luohu District CDC have specially compiled the "Guideline Manual for the Prevention and Control of the Epidemic in Enterprises" and set up an "Epidemic Medical Guidance Team" to help enterprises solve problems such as epidemic prevention and control after resuming work and guide enterprises to resume work in an orderly manner.
The "Epidemic Medical Guidance Team" is mainly composed of 200 medical staff. Before being stationed in the enterprise, each "medical guidance team for epidemic prevention and control" received professional training. And cooperate with the Shenzhen Municipal New Crown Pneumonia Epidemic Prevention and Control Headquarters Office to do a good job in implementing the resumption of production and work of enterprises.
Through the introduction of Luohu District Investment Promotion Bureau, Luohu Hospital Group currently has a total of 172 enterprises in contact, and after the enterprises resume work, the Group will be the first to provide guidance.
At present, the "epidemic medical guidance team" has provided medical guidance for 7 companies, and through the questionnaire mini program produced by the hospital, each employee is allowed to fill in the place of origin and whereabouts within 14 days for investigation, so that the enterprise can better grasp the health situation of employees and facilitate reporting to the prevention and control agencies; distribute the "Guideline Manual for the Prevention and Control of the Epidemic in Enterprises resuming Work" to employees, and conduct online live broadcasts through the enterprise platform to explain the contents of the manual, attract more employees to participate, and enhance the further understanding of the epidemic prevention and control measures of enterprise employees.
At the same time, the "epidemic medical guidance team" makes on-site assessment of the office environment of the enterprise, rectifies the existing unsafe factors, and provides on-site consulting services for the enterprise (new crown pneumonia knowledge, personal protection, work area protection, isolation and medical treatment process, psychological consultation, etc.); according to the situation of the enterprise, the medical staff can be appointed to do relevant new coronavirus nucleic acid testing for employees.
In addition, combined with the needs of different enterprises, some "epidemic medical instructors" have joined the WeChat group of enterprises to answer the health problems of employees and better help employees to solve their doubts.
How to do a good job in psychological epidemic prevention? Shenzhen Luohu Hospital Group opened a hotline
Will the new crown pneumonia bring pressure to everyone's psychology? How should we deal with the anxiety and fear of the aftermath of the pandemic? Gui Bing, a special expert of Luohu Hospital Group and a well-known psychology expert in the country, reminded everyone to do a good job of "psychological epidemic prevention".
In order to actively prevent and control the epidemic of new coronavirus pneumonia, further protect public health and safety to reduce cross-infection, and correctly guide patients to seek medical treatment. On the basis of the original family doctor service hotline, Luohu Hospital Group specially dispatched 6 backbone general practitioners and psychologists to the hotline to open "special consultation and psychological intervention consultation on the epidemic".
At any time and any place, Luohu residents can dial 0755-21882333 at any time and place to understand how to prevent and control the pneumonia epidemic caused by the new coronavirus infection, how to disinfect at home and work, and other issues. Provide social welfare center services, contact the family doctor service team or other health consultations, etc.
The service hotline has 6 trunk lines, can receive 6 telephone consultations at the same time, and a team composed of senior general practitioners, experts and psychological counseling provides special consultation services for family doctors 24 hours a day. At the same time, residents can also call the Shenzhen Family Doctor Service Hotline (4001191160 transfer 2) during working hours (9:00-18:00).
Writer: Homeland Daily reporter Li Rong Correspondent Chen Chen Xu Yang Yang Ziyun