The annual "Double 11" kicked off. In order to protect the legitimate rights and interests of consumers and ensure consumer safety, the Jiangxi Provincial Market Supervision Bureau and the Provincial Consumer Rights and Interests Protection Committee jointly issued consumption tips to remind consumers to remain rational, vigilant against traps, receive goods carefully, and protect their rights according to law. At the same time, we call on the majority of operators to operate in accordance with the law, sincerely make profits, ensure quality, improve after-sales, and effectively protect the legitimate rights and interests of consumers.
The Provincial Consumer Rights and Interests Protection Committee reminds that when shopping online and watching live broadcasts, consumers should choose an e-commerce platform with a sound security system, choose to place orders in live broadcast rooms with good reputation and high visibility, do not click on unfamiliar links, do not trust strange phones, and prevent telecommunications fraud, personal information leakage and other incidents that endanger the safety of personal property. Consumers should pay attention to the price dynamics of commodities in advance to avoid falling into the price trap of rising and falling, once such fraudulent phenomena are found, they can be reflected to the relevant departments in time and require the merchants to compensate according to law; at the same time, they should understand the insurance rules clearly, during the insurance period, if the same commodity of the same merchant has a price reduction, consumers can apply for the price difference refund (except in special circumstances). To raise awareness of property security, pay through a regular third-party payment platform, and do not easily believe that the other party requests direct transfers, remittances to private accounts, and payments by sending payment link pages or scanning QR codes for any reason.
During the "Double 11" period, if there is a problem with the merchant's accompanying gifts, consumers can also request a return or make a claim. At the same time, it should be noted that when returning the goods, it is also necessary to return the gifts to avoid disputes. After the occurrence of online transactions, consumers should properly keep the chat records screenshots, product commitments and advertising documents, invoices, warranty cards, etc. with the store customer service, and once a consumer dispute occurs, timely negotiate with the merchant or platform to resolve, and can also seek the help of the relevant administrative departments and the Consumer Rights and Interests Protection Committee (Consumer Association) to protect their legitimate rights and interests in accordance with the law. (Reporter Chen Zhang)
Source: Jiangxi Daily