Li Dan
President of Poly Guangzhou Zhongke and Xihui
Key Facts:
Engaged in the pension industry for more than 20 years, many touching and memorable things have happened between Dean Li and the elderly and family members.
Grandma Cai, 83, has Alzheimer's disease. Family members do not trust the elderly care institutions ten thousand, and feel that our services will certainly not meet their needs. Dean Li patiently introduced the situation and services of the pension institutions to the family, and informed the current service concept of the pension institutions that there has been a qualitative change from the previous one. The family was half suspicious, holding the mentality of trying it out, and sent grandma to the institution to try it for 7 days. As a result, I was impressed by our "people-oriented" service and entrusted my grandmother to us.
When Grandma first arrived at the institution, she could not communicate normally, could not take care of herself in defecation, did not cooperate with nursing work, refused to take a bath and wash her hair, and had violent tendencies. He once punched the paramedic. To this end, the caregivers have changed several times.
In order to help the family solve their problems and give Grandma a good and dignified life, Dean Li organized special discussions among staff of various professions to formulate a set of personal care plans suitable for Grandma. Chatting with grandma every day, buying simulated "dolls", various puzzle rehabilitation training and social activities, and even participating in nursing training sessions. Dean Li also mobilized the enthusiastic elderly in the institution to care more for Grandma, and every morning during the morning transport, other elders would take the initiative to greet Grandma and shake hands warmly. Because Grandma loves beauty, every night the nursing staff also teaches Grandma to do facial massage, apply body lotion, and have a complete set of foot massage before going to bed.
Every day, the staff will put these services in the family group, the family members see the grandmother's life live broadcast, very satisfied with our service, in the group constantly affirm and encourage the work of the caregiver, the caregiver has been affirmed and respected, the work is getting better and better, the grandmother's situation is gradually improving, the three parties have formed a virtuous circle.
Through everyone's joint efforts, the current grandmother has changed into a person, not only actively participate in activities, but also can regularly go to the toilet to solve the problem, can complete some simple health exercises, emotional stability, and can communicate with others normally. Now every time I see Dean Li, I also take the initiative to say hello.
During the epidemic period, President Li led all employees to eat and live in the institution, and implemented a series of epidemic prevention measures, from real-time monitoring of the physical changes of the elderly and employees, to intensive cleaning and disinfection of the institution, to the expansion and completion of epidemic prevention items... Every day, administrative rounds are held, visiting the elderly and asking about their health. In order to enrich the lives of employees during the closure period, they also led employees to jump and exercise every night.
At the same time, President Li is also a member doctor of the medical security team of Poly Group, and since the outbreak of the epidemic, he has participated in the work of the group's medical security team and provided medical consultation and psychological intervention for the staff of all units of the group company in the frontline of the epidemic.
On March 2, 2020, President Li Dan received a call from her lover who also worked continuously overtime at the police station to prevent and control the epidemic, and it turned out that today was her mother's ninetieth birthday, but the husband and wife were working in the frontline of epidemic prevention and could not accompany their mother to celebrate their birthday. "As the head of a house, the institution is still in a closed management state, and I have to lead by example," she said. I also hope to accompany my mother and celebrate her ninetieth birthday, but the grandparents in the Xihui need me even more at this moment. She made up her mind to call her mother, but she did not expect her mother to say before her: "You share the worries of the country and serve the people, which is to send me the best birthday gift." ”
This year's epidemic is in a state of sporadic throughout the country, Guangzhou municipal pension institutions have also repeatedly implemented closed management in accordance with the requirements of civil affairs, we have strictly followed the epidemic risk control measures to accept a Wu grandmother, 88 years old, the relationship with children is relatively poor, the contradiction is deep, think that they were deceived by their children to the nursing home. So we proposed to go home, after communicating with the family to learn that if the old man goes home, there is no one to take care of the family, and the daughter's physical condition is not too good, I hope that the institution can find a way to leave the old man.
After learning about these circumstances, President Li Dan did ideological work with the elderly on the one hand, and with his children on the other hand, so as to mediate the contradictions between them. At the same time, in order to meet the wishes of the elderly, Dean Li Dan personally arranged a car to send the elderly home to pack up their belongings and return to the institution safely.
A few days later, the elderly felt that the money on their bodies was not properly placed, and they were not at ease, hoping that Dean Li Dan would personally accompany her to the bank to handle the payment, And Dean Li Dan met the requirements of the elderly, and accompanied the elderly to the supermarket to buy snacks and fruits, and the elderly were very happy and satisfied.
Through in-depth talks with the elderly and outings, the elderly people have great trust in Dean Li Dan, and give her four passbooks and cash in her hand for safekeeping, saying that in the future, she will give them to the children after a hundred years and let them distribute them reasonably. However, it is very regrettable that after the old man arranged these things properly, the old man suddenly fell ill, and the old man hoped that President Li Dan would accompany him to go out for medical treatment, and President Li Dan accompanied the old man to go out for medical treatment, and assisted his family to help with the hospitalization procedures. Hospitalization examination found that the lower limbs blood vessel occlusion, during the hospitalization of the elderly has been required to be discharged back to the institution, President Li Dan arranged a car to personally take the elderly back to the institution, the old man returned to the institution after the situation has not been very good, because the next day Dean Li Dan to go out to the meeting, Dean Li Dan specially took a very sweet kiwi fruit before leaving work to feed the elderly, the elderly all ate. Dean Li Dan never expected that this would be the last side with the old man. On the third day after the elderly returned to the institution, he suddenly became delirious, and the outer hospital diagnosed a large-scale cerebral infarction, and died after ineffective medical treatment.
After the old man left, his daughter expressed her great gratitude to Dean Li Dan, who not only solved the old-age, medical and psychological problems of the old man, but also helped coordinate and deal with family relations.
Message to the elderly:
Based on professionalism, lay a solid foundation, serve with heart, be a pensioner with great love, and let the elderly enjoy a happy old age.
Source | Yangcheng Evening News Yangcheng Pie
Copywriting | Yang Guang
Image | Respondents provided
Editor-in-charge | Jiang Mengna