She is the sunshine that warms your heart
"Being a stranger in a foreign land alone" is the desolation of the wanderer
"Wandering alone on the path and the strange road" is the melancholy of the traveler
At home for a hundred days is good, it is difficult to go out and do everything
Who would you most like to help you when you encounter difficulties during your trip?
That's right
That is, loved ones
However, helplessly, relatives often cannot give help in time
however
On a long journey
There's a bunch of people
Busy with busy stations
Waiting, looking for those "relatives" who have never met but need help
Cao Yan, passenger attendant at Beijing Railway Station
Warm the travelers who come and go from south to north with love
Illuminate the way and return of millions of travelers with love
In 2007, a "swallow" flew to Beijing Station
Looking at the hurried travelers,
There will always be people who are dazed and helpless,
The look of the eyes that ask for help,
Deeply imprinted in her heart.
Learn the skill from the master,
Hone your technique from practice,
Consistent
Use your own smile
With their own love
To warm others
Beijing in January, still so cold,
A thoughtful old man holding a ticket,
Stand in front of the ticket gate that has been closed
Tears of helplessness were shed
In the vast sea of people,
The old man seems so small,
However, he was looked at by Cao Yan, who was waiting at the station
Comfort the elderly, help the elderly to change their visas,
That smile, that voice
It's like the warm winter sun
Warm the heart of the old man
Such stories are not unique.
Repeat and repeat every day
It's like a warm current
Nourish the hearts of travelers
"Girl, I'm going to trouble you again,
I think the last chemotherapy worked very well, ah,
Thanks for your help."
"I see that your appearance is much better, and my mother also has this disease.
It's under control, and now it's still helping me with my baby..."
Seeing the thanking eyes of travelers,
There was also a burst of warmth in my heart.
While comforting passengers,
I couldn't help but think of my mother who had left her
We know that what patients need most is an optimistic mindset
White lies are also a good medicine for patients
Excellent service is not only a help in action
It is also a spiritual comfort
Cao Yan, who has just arrived
From Master Li Suping
It is not only the service methods and techniques that are learned
I also learned how to warm passengers with love
Those travelers who come to Beijing for medical treatment
They either have no way to seek medical treatment or are impoverished by illness
She, knowing their suffering,
Care about their bits and pieces
Pick-up, drop-off, wheelchairs available
Buy food for them out of your own pocket
While taking good care of these travelers
She pays special attention to some medical information
Hope to give them some help
The "Sunshine Service Law" is a summary of her long-term service experience
Sunshine Language
Warm and sincere to people,
Warm travelers with sun-like language.
Sunshine mentality
Pay attention to the spiritual communication and spiritual communication with passengers,
Infect passengers with a sunshine mentality and build confidence for passengers.
Sunshine journey
Ensure safe, convenient and warm travel for key passengers,
Enjoy a sunny ride.
In spiritual and spiritual communication with passengers
Let passengers feel the warmth and love of their loved ones
Warm and attentive service
It takes more than just love and a smile
Strong business skills are also required
Attentive service to travelers
Behind the satisfactory answer
She made an unknown effort
Whether on the bus or on the subway
Take it out for review anytime, anywhere
In the final sprint stage of the competition
Even ate and lived at the station for a week straight
Immerse yourself in the preparation for the battle
In the position of passenger transporter
She has developed excellent business skills
On behalf of the group company, he participated in the all-road skills and talent show
When silently drawing a schematic diagram of the full-circuit connection station
Her skillful performance attracted the attention of all the audience present
Gradually, the crowded waiting hall,
She thought it was home,
Every traveler is her loved one,
Waiting, looking for "relatives" who need themselves
A waiting swallow, warming others with its own love
Pass on the heat and try to make everyone embark on a journey that suits their own satisfaction
She treats her travelers as her loved ones
She passed on the concept of "family service, sunshine service" to every passenger
She is sincere, enthusiastic about service, and delivers warmth
Praised by travelers as the "warm hearted person" in their hearts
However, what she felt most guilty of was her own children
Holidays can hardly be spent with children
But with the support of family
The heart is always warm
"Sissi was obedient and told her grandmother in a moment that her mother would work overtime at night at work."
On March 12, 2018, the last day of the Spring Festival,
Li Suping's last shift before retirement.
"Yan'er, we must take this team well,
The service is endless,
Always serve passengers with a sincere heart! ”
Li Suping took Cao Yan's hand and said meaningfully.
"Rest assured, Master,
I will definitely do it well! ”
She is now
And master Li Suping's figure at that time
It's so similar
From this moment on
She took over Master Li Suping's class
He became the second generation of the "Su Ping Service Group"
I believe that the temperature of the heart can be transmitted,
Because when you need help,
she
It's what warms your heart
That ray of sunshine.
Copywriter: Beijing Railway News Wu Yawei Beijing EMU Hu Yingbo Hengshui Power Supply Section Wu Yidi
Photo editor: Hengshui power supply section Wu Yidi