Behind every needy masses who are helped, there is a group of unknown social construction and civil affairs workers. Launched the "My Help Story" column for The Brother of The People, and listened to the grassroots social workers tell the bits and pieces of their help work. Where the flower of love blooms, life can flourish.
Guo Meng is an ordinary social worker at the Xuyang Social Work Service Center in Chaoyang District, Beijing. In 2019, he and his colleagues joined the big family of precision assistance in Chaoyang District, and for more than a year, he went deep into the daily life of the community, recording each help object in detail in the work log, and remembering it in his heart.
"As people with disabilities, social interaction has certain limitations, so they are defensive and have a little resistance to strangers."
Of all the people he helped, Guo Meng was most impressed by the 55-year-old Cui Pingping (pseudonym).
Cui Pingping suffered from rickets when he was 5 years old, and he could live independently at a young age and worked as a temporary worker for several years. As she grew older and was rejected from looking for a job many times, she simply closed herself off and never left the house again.
Last July, Guo Meng knocked on Cui Pingping's door. The first time they met, Cui Pingping was a little restrained, crossed his hands and hugged his chest, and talked about his life without taking the initiative. Through the subtle movements and eyes, Guo Meng could feel that Cui Pingping did not trust him or even resisted him.
About two weeks later, Guo Meng came to Cui Pingping's house again to visit. "How come it's here again?" After opening the door, Cui Pingping was a little surprised, but compared to the last time, she let go a lot and was willing to take the initiative to chat.
"When I came to the door for the third time, her attitude changed significantly, and she should have regarded me as a friend." Guo Meng recalled that once he passed by the downstairs of Cui Pingping's house, and Cui Pingping greeted him from a distance, and the whole person was much more cheerful.
"Although she is wary, when she feels sincere, she will accept our help."
After unloading his psychological defenses, Cui Pingping told Guo Meng that he hoped to have home cleaning services. In recent years, Cui Pingping has suffered from synovitis, and with the increase of age, simple housework has become difficult.
Guo Meng heard about it and immediately linked the housekeeping company for her and discussed the door-to-door service time.
Not only that, Guo Meng also helped her explain in detail the application policy for assistive devices for the disabled and helped her apply for an electric wheelchair.
Through Guo Meng's publicity, Cui Pingping learned about the application policy for assistive devices related to the disabled. After a while, she took the initiative to ask Guo Meng:
"Can you help me apply for a toilet?" During a home visit, Cui Pingping put forward his own needs.
Guo Meng was very happy, and he felt that it was a good thing that Cui Pingping could take the initiative to express his needs.
After that, he actively helped Cui Pingping apply and paid attention to the progress of approval. After some time, Cui Pingping had a new toilet.
"The needs are talked about. Social workers need to go into the lives of the needy and discover their needs. In communication, people in difficulty will mention their expectations, and we will help them solve problems according to expectations. ”
"Communication skills are very important for social workers. When a person expresses his feelings, he cannot be stopped, he must listen and have empathy. The non-principled aspect can be identified with him, expressing his understanding, and then changing his posture from a rational point of view. ”
Nowadays, they often chat on WeChat. Cui Pingping will take the initiative to talk about the small things in her life, "Happy and unhappy things will be said, especially when she feels happy, she will be willing to share with me." 」
Light a lamp for others, illuminate others, and illuminate yourself. "When I succeed in helping someone, even a little bit, there is a sense of accomplishment. This sense of accomplishment is what keeps me going. Guo Meng said that in the future, he will also carry out public welfare undertakings to the end.
Editor: Yin Li Lu Yi