Hello everyone! Today I would like to share the fifth chapter of high emotional intelligence chat techniques; Confrontation in empathy. Section IV; Jade is reasonable in love, to emotional people. Core Tips; The most effective way to persuade the other party is actually to use emotional people, which is the real success. Especially when persuading the powerful, the formula of persuasion should not be directly unfolded, but should be used in a reasonable way. Theoretical guidance, as the saying goes, moves with affection, knows with reason, and does not understand the reason. Therefore, in a sense, it is an important factor to enter the other person's inner world first and produce affinity. Only by realizing the communication of hearts and emotions can we make the other party satisfied and convinced. People are sentient animals, so when receiving people and treating things, the words must be full of true feelings, so as to produce language charm and appeal, so as to achieve a complete practical effect. In the same way, if you want to make the reason clear and do things beautifully, you must also be reasonable, otherwise you will do more with less and go against the grain. In a large hotel, a foreign manager inspected the rooms and found that all corners of the rooms were cleaned, there was almost no dust, and the beds were neatly made. As he prepared to leave the room, he found a serious problem. The direction of the tea cup on the coffee table is wrong, according to the requirements of the hotel, the correct swing direction of these tea cups should face the door, so that guests can see the name of the hotel as soon as they enter the door, so as to convey the brand image of the hotel. But now this method of placement. So that guests can not see the name of the hotel on the teacup at the first time. The foreign manager was very annoyed and he publicly criticized the waiter for being careless and irresponsible. Although the waiter was derelict in his autonomous work, Deng Zhong could not stand the embarrassment of being reprimanded in public and collided with the foreign manager on the spot. He thinks that this is just a small thing, the manager deliberately made a big fuss against him, and the result is that the two sides can't stand each other and don't give in to each other. After communicating with the Chinese manager afterwards, the foreign manager suddenly realized that the management of foreigners pays attention to the system, and the Chinese pays attention to human feelings. He publicly blamed the waiter's behavior, which inevitably made the waiter feel that his self-esteem was damaged and he could not get off the stage. The next day the foreign manager communicated with the waiter who confronted him. When the foreign manager came to a room again, he found that the waiter was tidying up the room, and he set the teacup in the right direction, and they looked at each other and smiled. The foreign manager apologized to the waiter, believing that his self-esteem should not be consulted in front of everyone, but he further explained to the waiter that the arrangement of the cup must be exquisite, because of the brand awareness of the hotel. The foreign manager's attitude of pre-categorizing public opinion made the waiter extremely moved. He recognized from the bottom of his heart the consequences of the negligence of his work, and since then he has paid special attention to the details of this aspect. Of course, foreign managers strictly implement the hotel management system, pay attention to standardization and scientific, which is right. The service staff's dereliction of duty in work will occur first, and then the foreign manager will reprimand him in public. But foreign managers overlook an important fact, namely the cultural and managerial differences brought about by different national circumstances. Therefore, the foreign manager's way of doing things in the process of combing and lacking human touch are important reasons for this unpleasant incident. If you can skillfully use emotional skills when persuading others, move them with affection, and understand them with reason, you can conquer the other party and make him involuntarily become a prisoner of emotion. Take the emotion first, attack the heart first, use their own emotional advantages to resolve the stubbornness of the other party, and can receive the effect of doubling the results with half the effort. Bai Juyi's touching people are not preceded by emotions, that is, different attitudes and working methods of this truth have received different results. By showing genuine concern for others and being considerate of others, it is easy to accept your views happily. Cold attitude, business words often cause the other party's rebellious psychology, there is no psychological communication as a basis, even if it is reasonable, it may not be convincing. Xiaofang has always studied well, and her father has owed a lot of debts due to business failures, but his father still finds ways to borrow money to let her study. Xiaofang is very sensible and wants not to read to help her father reduce stress. So his classmates, after learning his thoughts, persuaded him to say that your father's business failed and the family was in difficulty, which was the reality. But your father still sent you to study under such a difficult situation, hoping that you would have a good career and be better than him in the future. In my opinion, this was the most important investment in your father's life. If you don't read it now, I'm sure your father will be very sad. After hearing these words, Xiao Fang quickly perked up, and it didn't take long to become the top of the grade. Touching people, Mo Xianhu lovers are not only rational, but also emotional animals. Moving people with emotion is a necessary prerequisite for persuasion. Human beings are all sentient animals, and to be reasonable is to put reason into emotions. In the process of persuasion, reason is the core. If it is divorced from reason, it becomes a blind emotion. Only by running the ceremony through the love and using the ceremony to command the marshal can get a good effect. If you want persuasion to be successful, you must closely combine reason and reason, comprehensively use and alternate transformation. If there is no emotional cooperation, only to say some abstract truths, it will lack the power and resonance of shocking people's hearts, and it will be more difficult to make people impressed. For details, you can refer to the following two points. 1, from the perspective of the other party, everyone has their own views and angles of thinking about the problem, and have their own specific wishes and needs. Before convincing the other person to accept his point of view. First think about how to be easy to accept from the other person's point of view, and put fully understand the other party's wishes and ideas. Just before persuasion, if you only rely on your own personal subjective thinking about how good you do, it is easy to lead to failure of persuasion. 2. Lead the way with facts and stimulate emotions. If you want to achieve a good persuasion effect, you must start from the content of persuasion and the ideological reality of the persuaded. In the process of persuasion, some special cases are cited in a targeted manner, and then the strong ones are explained with a sincere attitude, which resonates with the emotions of the other party, and naturally achieves the desired effect. In short, in persuasion, the most important aspect of Xiao Zhi's courtesy, moving people with affection, is an aspect that cannot be ignored. Please combine with Lee, who is emotionally moving, and this is one of the most effective ways to persuade others.