Beijing, October 29 (Central Broadcasting Network) Recently, many listeners reported to reporters that a number of institutions providing "psychological counselor" training were suspected of false propaganda. Before consumers sign up, institutions claim to be able to obtain so-called psychological counselor qualification certificates, award scholarships after the course, and recommend part-time jobs to earn money. However, when consumers paid tens of thousands of yuan to start training, they found that the actual situation was inconsistent with the sales staff's publicity, and the previous promises were not fulfilled. In addition, many consumers have chosen online loans to pay tuition fees under the recommendation of institutions, and once overdue, the interest rate is amazingly high. What is the situation?
Ms. Wang (pseudonym), a junior high school math teacher who lives in Henan, decided to learn something related to psychology courses in order to improve her communication skills with her students. In January, she searched for a company that offered psychological training on a well-known browser and left her contact information according to the registration requirements.
Ms. Wang told reporters: "I am engaged in teaching work, sometimes to solve the children's boredom problems or parents' confusion about the child's mentality, want to understand the psychological content, see how to do ideological work for them." ”
Subsequently, the company's staff contacted Ms. Wang, claiming that the company's training was all tutored by famous teachers. After several sales, Ms. Wang paid an application fee of five thousand yuan. After studying for a while, the company staff contacted Ms. Wang again, saying that she could provide opportunities for practice. "The staff said that there was no need to pay anything when participating in the practice, it was all from the school. We were thinking about learning psychological counselors, and we wanted to practice it without any cost. Later, the staff said that they wanted us to pay the money, and at that time we asked why we still had to pay the money? The staff said you only need to pay 500 yuan upfront, a total of 16,800 yuan, you pay 500 yuan. Ms. Wang said.
The staff said that after completing the class hours, a 5,000 yuan scholarship will be issued, and the remaining fees can be paid through online loans first, and when the class time is over, the company will recommend part-time work to make money to repay the loan.
Ms. Wang said: "After four months, let us settle in the platform to receive orders, and after entering the platform, the staff promised to give us wages, and we can use the salary to deduct more than 10,000 yuan of this part of the money, so in general, we do not pay, which is the meaning." ”
However, when the four months came, the staff said that they needed to pass an internal examination to obtain the scholarship, and the opportunity to earn money part-time was delayed. Ms. Wang said: "The staff said that the exam must reach a score of 90 or above. More than 100 questions are done in one hour, and multiple choices and single choices are mixed together, and almost no one can be done. ”
Ms. Zhang (pseudonym), who lives in Hangzhou, has a similar experience. "The meaning at that time was that after we finished the exam, we could enter the platform to do part-time work to make money, and then take the part-time money to pay back the tuition, and we would soon be able to pay it off." As a result, now part-time work can not be cashed for us, deliberately take the exam to set a limit card for us, and then the loan side does not give us a loan, we still have to continue to repay the money, there is no certificate, spend 20,000 yuan in the end there is nothing. Ms. Zhang said.
Ms. Zhang said that at first, the company promised to invite experts to train, and the actual courses were mostly online courses recorded in advance, and the teachers who lectured were not the so-called famous teachers shown on the official website page.
On this matter, the reporter also contacted the More Andy Happiness (Beijing) Education Technology Co., Ltd. that provided training, and the staff said that they were not aware of the matter and needed to verify the relevant information. As of press time, the reporter has contacted the company's staff many times, but has not received a response.
The reporter searched on a complaint platform and found that there were more than 400 complaints about the company, mostly related to false publicity and inducing consumers to take out loans to pay tuition fees.
The reporter found that such psychological trainer courses are not uncommon on a well-known short video platform and search engine.
In addition to the uneven psychological counseling training institutions, Zhang Xiaotong, an expert in emotional management, told reporters that because the "psychological counselor qualification certificate" has been cancelled before, the psychological counseling industry currently has no hard entry threshold. Zhang Xiaotong said: "Including the opening of psychological counseling rooms, there is no need for professional counselors to file, so it is indeed more chaotic now." In addition, many psychological counseling rooms are not registered as counseling rooms, most of them are consulting companies, so the threshold is very low. There are even some people who come out of the field of successful learning in the past, and doing this at the level of primary and secondary schools is actually quite harmful. ”
Zhang Xiaotong said that at present, everyone attaches more and more importance to mental health, and the number of personnel with psychological counseling needs is also increasing, and the relevant regulatory departments must strengthen auditing and supervision.
Zhang Xiaotong said: "First, the management should be unified. Professional qualifications still have to be certified, otherwise (practitioners who do not meet the requirements of the level) are too harmful to people, (many people with psychological counseling needs) themselves (mental health) are already problematic people, and the consequences of secondary injury are unimaginable. Second, qualification review. This matter is not to say that issuing a certificate is over, I think the management of the corresponding institutions and the management of institutional practitioners, as well as the psychological growth and psychological state assessment of regular practitioners, this must be kept up. Third, the industry standard. Up to now, there is no industry standard for psychological counseling, and this standard centralized management unit must be quickly introduced to be able to do follow-up work in accordance with this standard. ”
In addition to psychological counseling training, in recent years, with the rise of short videos, training similar to "cross-border e-commerce" and "net red building" has emerged in an endless stream. In some seemingly tempting money-making gimmicks, there are many traps hidden, how should consumers protect their rights?
Han Xiao, a lawyer at Beijing Kangda Law Firm, said that if the advertisement contains false or misleading content and does not provide corresponding services, it is suspected of false publicity. Consumers can protect their rights and interests by reporting complaints to the market supervision and management departments and reporting cases to the public security organs through civil litigation.
Han Xiao said: "Consumers can file a civil lawsuit with the court according to the relevant training contract they have entered into with the other party, demanding that the other party bear the liability for breach of contract, or requesting the other party to cancel the contract and require the other party to return the contract money on the grounds that the other party has fraud." ”
Han Xiao believes that the platform should strengthen the review of advertising, "for ads that may be false, it is prohibited to serve." At the same time, open up an advertising complaint channel, for false advertisements that receive complaints, they should be immediately stopped and reviewed accordingly. ”
According to Article 55 of the Advertising Law, where an advertiser illegally publishes a false advertisement, the market supervision and management department shall order it to stop publishing the advertisement, order the advertiser to eliminate the impact within the corresponding scope, and impose a fine.
Han Xiao said: "Where advertising operators or advertising publishers know or should know that the advertisement is false and still design, produce, act as an agent, or publish it, the market supervision and management department shall confiscate the advertising expenses and impose a fine." Where a crime is constituted, criminal responsibility is pursued in accordance with law. ”