The word communication is almost everyone's mouth. However, have you found that in many cases communication is basically ineffective, at the slightest is a waste of time, and the heavy is to intensify the contradiction. Communication is not a talent, it can be cultivated the day after tomorrow, the same seat, others say to make people like a spring breeze, but some people have a mouth, but make the other party angry, so in the workplace need to exercise their communication skills, one step faster, today Xiaobian uses the way of mind map, to share with you the masterpiece "Effective Communication" by Mr. Yu Shiwei, the first person in Chinese management education.
<h1 class="pgc-h-arrow-right" data-track="71" > Chapter 1: Why Communication Is So Hard</h1>
Does your team have any of the following questions? For example: flooding of useless information, different values produce internal friction, strong inertial thinking and prejudice, dull organizational atmosphere, and information exchange between senior executives and employees will lead to inefficient communication in the organization! Good communication can eliminate the understanding bias brought about by the level of the position, and the execution bias brought about by the difference in values, and these minefields should be consciously avoided and handled by every qualified manager.
<h1 class="pgc-h-arrow-right" data-track="72" > Chapter 2: Overcoming Barriers to Effective Communication</h1>
What do you think of inefficient meetings? There is no ventilation before the meeting, no focus of the meeting, no kicking ball during the meeting, and no execution after the meeting. The root of these problems is that no one has led everyone to do their homework in advance. If you want to do everything, you must ask clearly in advance, be responsible afterwards, and be good at listening in this process plays an important role, the following are five levels of listening, which level are you at?
(1) Listen without hearing
(2) Pretend to be listening
(3) Selectively
(4) Listen attentively
(5) Listen with empathy
<h1 class="pgc-h-arrow-right" data-track="73" > Chapter 3: Attitude is the first meaning of communication</h1>
Do you value every formal conversation? Any formal conversation with someone else involves the use of empathetic communication skills.
(1) Understand the other party's situation, thinking level, knowledge literacy, but also include maintaining the other party's self-esteem, strengthening the other party's self-confidence, and asking the other party to say their true feelings.
(2) Put your own ideas down first, really put yourself in the other person's position, think carefully for others, and you will find that the communication of many things will become unexpectedly easy.
<h1 class="pgc-h-arrow-right" data-track="74" > Chapter 4: Communication Requires a Good Process</h1>
Do you often feel that the team's execution is poor? When the team executes your ideas as a whole, it often falls short, or even goes its own way, which is incompatible with the previous plan, which ultimately leads to a world of difference between expectations and results. The reason for this is that there are communication gaps, resulting in distorted information and lack of feedback.
<h1 class="pgc-h-arrow-right" data-track="75" > Chapter 5: Improving communication is a top priority for businesses</h1>
Communication is not about form, not about duration, not about writs, but about getting the other side to really understand your intentions. Everyone knows the principle of sharpening a knife and not cutting wood, but many people have forgotten the ancestral teachings in their practical work. You spent a lot of time scratching your head to come up with the perfect plan, but in the communication with the executor, it only took less than ten minutes, you are not without sharpening the knife, you simply lost the knife, let the executor only use his hands to chop wood, please ask, where is the efficiency?
<h1 class="pgc-h-arrow-right" data-track="76" > Chapter 6: Communication is productivity</h1> too
What's behind the manager? It's the staff! The status of managers is piled up by who, it is the employees! All managers need to use the following seven points in communication from time to time.
<h1 class="pgc-h-arrow-right" data-track="77" > Chapter 7: Seven Tips to Let Your Boss Know About You</h1>
Bosses should also communicate frequently, let the boss know you, know your ideas, and understand your personality through communication, so that he will have the opportunity to understand you, appreciate you, and thus trust you, but don't let yourself become a trumpet or a communicator.
<h1 class="pgc-h-arrow-right" data-track="78" > Chapter 8: Seeing through the language of behavior</h1>
The so-called behavioral language can be divided into four categories: domain behavior, polite behavior, disguised behavior, and suggestive behavior. Pay special attention to the following body language:
S - Smile
O – Open Posture
F – Foroard Lean
T - Tone
E – Eye Commrnication
N – Nod
When managers have been repeating low-level management strategies, but expect the team to show a new mental outlook and combat effectiveness, this is itself a fantasy. The words "communication skills" sound light and ethereal, but do we really take the time to delve into them? I hope that through this article, you can help you quickly understand some effective communication skills.