"Uncle Wu, send you some hawthorn and eat your stomach." On the morning of October 14, Cao Xinye, a general practitioner wearing a red vest, took a bag of hawthorn he had just picked and knocked on the door of the home of Wu Zhizhong, an empty nester in his 70s. Uncle Wu happily took the hawthorn and praised: "Xiao Cao often comes to see me, I am touched in my heart, thank you!" As the two chatted, they remembered the first time they met.
Intimate "little housekeeper"
One day in August this year, Uncle Wu rushed to the Xinghewan Community Party and Group Service Center in Longcheng Street, Xiaodian District, to reflect on the long-term noise disturbance problem in his upstairs. "I looked for a property for this noise problem ten times before and after, but it was not solved! I also let myself find upstairs to negotiate, this house is really annoying! ”
Cao Xinye softly soothed his emotions while listening carefully and recording Uncle Wu's appeal in detail. Subsequently, Cao Xinye contacted the police in the jurisdiction for the first time and went to the upper floor of Uncle Wu's house to understand the situation.
After more than ten days of running and coordinating, Cao Xinye, with the assistance of unit leaders and colleagues, not only solved the noise problem reflected by Uncle Wu, but also won compensation for the elderly to reduce the property fee for 8 months. Since then, Uncle Wu has recognized "Xiao Cao's" grid work and praised her as a "caring person who does practical things".
Solve the troublesome
Coming out of Uncle Wu's house, Cao Xinye went straight to the 39 residential buildings. At the home of Ms. Li, a resident, Cao Xinye took out a small book and carefully recorded the failure of the water heater circulation pump she reflected.
"Sister Li, I will contact the property company and coordinate the master of the engineering department to give you on-site inspection!" After calming Ms. Li and arranging the testing work, Cao Xinye rushed to the home of another resident, Mr. Kang, to solve the problem of the "strike" of the corridor monitoring. Waiting for the gap in the elevator, Cao Xinye was not idle, and hurriedly called the maintenance worker: "Master, have you arrived?" Right, right, the monitoring in front of the 03 houses on the 25th floor is broken, I will come right away! ”
In the one-day household work, Cao Xinye visited 3 empty nest elderly people, sent them fresh hawthorn and community care, and assisted in solving the demands of 2 residents to repair the lighting equipment of the corridor and equipped with garbage cans, and strangled the contradictions and disputes that may be caused at the source.
On the way back to the office, she casually picked up cigarette butts on the floor, and in the face of the admiration of the residents, she smiled and said, "It's a convenient thing."
Holding up the "big service"
In June this year, through the written test and interview, 46-year-old "grid newcomer" Cao Xinye officially took up his post and became one of the 8 general grid members in the community. Since then, being a good resident of the "information officer", "propagandist", "waiter", "security officer", "spear dispatcher" and "assistant manager" has become the goal of her and her colleagues.
Once a week, two inspections a day, insisting on going to the door, after a few months, Cao Xinye, who is good at communication and doing things steadily, has become the most and fastest one among the community grid members to mediate contradictions and disputes, and has frequently won praise from residents. She often wears a red vest, carries a large bag, holds a propaganda material, shuttles between community buildings, collects community public opinion, resolves contradictions and disputes, investigates potential safety hazards, publicizes policies and regulations, and revitalizes community resources, and has long become a caring person for the residents.
Represented by Cao Xinye, the star river bay community general grid member incarnated as a "multi-faceted superman", with a fiery heart, a pair of industrious legs, listening to the people's voices, observing the people's feelings, knowing the people's opinions, relieving the people's worries, weaving a dense and warm network with intimate services, narrowing the distance between the community and the residents, residents and residents, and using the "small grid" to support the "big service", "micro-governance" released the "big energy".
Source Taiyuan Daily News Gathering and Editing Center Reporter Wang Dan Correspondent Wu Jinzhi Wen/Photo