On October 28, the Hunan Provincial Department of Education and the Provincial Market Supervision and Administration Bureau officially issued the "Notice on Establishing a Long-term Mechanism for Supervision and Reporting of the Province's "Double Reduction" Problem" (hereinafter referred to as the "Notice") to cultivate a good education ecology and ensure the implementation of the "double reduction" work task.
The Notice clarifies the scope of reporting, among which the education department supervises the reporting method to accept the scope of reporting and complaints as follows:
1. Ordinary primary and secondary schools organize students to make up classes in violation of regulations, and in-service teachers of ordinary primary and secondary schools conduct paid make-up classes or training in violation of laws and regulations in the name of tutoring and home support, home training, etc.
2. Off-campus training establishments illegally organize compulsory education stage students and preschool children to carry out subject-based training on weekend rest days, statutory holidays, winter and summer vacations, during normal classes in primary and secondary schools from Monday to Friday, and after 20:30 in the evening.
3. Off-campus training institutions charge fees in violation of laws and regulations, do not use model contracts in accordance with regulations, advance training, hire foreign personnel for training, hire unqualified personnel to engage in discipline training, collude with schools for profit, etc.
4. Social organizations or individuals illegally establish off-campus training institutions without a license.
5. Six types of invisible mutations violate laws and regulations: First, in violation of the relevant provisions of the training subject, illegally carry out discipline training in the name of consultation, cultural dissemination, "domestic service", "resident teachers", "crowdfunding private training", etc.; second, in violation of the relevant regulations of the training personnel, personnel who do not have teacher qualifications carry out discipline training in violation of the law; third, in violation of the relevant provisions of the training time, through "live broadcast recording" and other methods to carry out discipline training; fourth, in violation of the relevant provisions of the training site, organize illegal off-site training, in residential buildings Hotels, cafes, factories and other hidden places, reduced to zero outside the registration place to carry out "one-to-one" and "one-to-many" and other discipline training; fifth, in violation of the relevant provisions of training content, in the name of study tours, research, cultural exchanges, summer camps, thinking literacy, traditional Chinese literacy, foreign language opera, etc., disguised to carry out discipline training, or in science and technology, sports, culture and art and other non-disciplinary training, illegal mixed discipline training; sixth, in violation of the relevant provisions of training methods, offline training institutions through instant messaging, network meetings 2. Live broadcast platforms and other methods to carry out online discipline training in violation of regulations.
6. Violations of laws and regulations related to other education supervision fields that violate the provisions of the national "double reduction" policy.
The scope of reporting complaints accepted by the market supervision department supervision and reporting telephone is as follows: illegal acts such as price charges, monopoly, unfair competition and other illegal acts of off-campus training institutions (companies): off-campus training institutions (companies) publish and publish false and misleading enrollment brochures and advertisements by fabricating teacher qualifications, exaggerating training effects, exaggerating institutional strength, fabricating user evaluations, fictitious original prices, etc., and inducing students and parents to participate in various types of training; off-campus training institutions (companies) Violations of laws and regulations related to infringement of consumer rights and interests in other areas of market supervision.
The "Circular" requires that under the leadership of local party committees and governments, all localities should give full play to the role of mainstream media and media, widely publicize the central "double reduction" policy and the "double reduction" method of reporting problems in Hunan Province, and incorporate the publicity work of the "double reduction" policy and the method of supervision and reporting, and the acceptance of reporting and complaint problems into the grid comprehensive management system of cities, counties and townships (streets), give full play to the comprehensive management function of communities, and uniformly compile the "double reduction" policy and the publicity leaflet on the supervision and reporting and complaint method (hereinafter referred to as the "double reduction" policy leaflet, The content and layout of the leaflet shall be uniformly formulated by the municipal education department, and shall include the main policy of the central "double reduction" together with the relevant supervision and reporting methods at the provincial, municipal and county levels), and fully mobilize the broad masses of the people to report the clues of the "double reduction" problem found (when reporting, provide evidentiary materials such as training photos or videos as much as possible).
Within 15 working days after the issuance of the "Notice", in accordance with the authority of school management, the municipal and county education departments will organize the printing of "double reduction" policy leaflets and distribute them to each ordinary primary and secondary school and kindergarten (including private schools, the same below), schools and kindergartens must post leaflets in a conspicuous position such as campus publicity columns and each classroom, and distribute them to every student and parent, of which the kindergarten must save the receipt of each child's parents for future reference, and the ordinary primary and secondary schools must save the receipts signed by students and parents for future reference. Fully mobilize students and parents to report and complain about the clues of the "double reduction" problem found.
The "Circular" requires that education and market supervision and management departments at all levels should specify that special personnel should register and deal with the "double reduction" problem of the people's reports and complaints, ensure that the telephone number for reporting complaints during working hours on weekdays should be answered, and the municipal and county education departments should arrange personnel to answer them on rest days. All municipal and county-level education departments should establish a "Work Account for Handling Reports and Complaints on "Double Reduction" Problems", recording the content, type, region, process, and handling results of the problems reported by the masses, so that each case has a record and a response, and the information of the real-name reporting complainant is strictly confidential. For the problem clues within the scope of responsibility of other departments, it is necessary to inform the relevant departments for external treatment within 5 working days, and track and record the progress and results of the processing.
Establish a supervision and reporting system, and all municipal education and market supervision and management departments should, in accordance with their functions and responsibilities, strengthen supervision and inspection of county-level education and market supervision and management departments in publicizing the "double reduction" policy and accepting reports and complaints on "double reduction" problems, and supervise and urge rectification and reform in areas where perfunctory responsibilities are perfunctory and ineffective. In accordance with their functions and responsibilities, the Provincial Department of Education and the Provincial Market Supervision and Administration Bureau organize personnel to conduct random spot checks on the acceptance of reports and complaints on the "double reduction" problem in cities and counties from time to time, and the publicity and implementation of the "double reduction" work requirements of ordinary primary and secondary schools, and the localities and schools that are not in place will be notified throughout the province.