Diary of a Police Officer, No. 27
September 22, 2021
Wednesday Cloudy
"Okay, Mr. Xiao, we have registered your inquiry, we will notify the host police to reply to you within 48 hours, please keep the phone open..."
Since the law enforcement management office opened a "case consultation telephone", the public who called the police can consult the progress of the case anytime and anywhere, avoiding unnecessary "running errands".
Every time I record the problem of consultation, I will notify the police handling the case in the work group at the first time, and do a good job of follow-up reply. Mr. Xiao, who called this time, inquired about the follow-up treatment of the battery car he parked in the aisle was pushed down and caused multiple damages. He said that he saw the case consultation telephone number on the police receipt - "0755-88362286", and he thought of making a phone call to ask, hoping to quickly deal with this matter.
After recording in detail the questions Mr. Xiao consulted, I found the police officer who was the host of the case and asked him about the situation based on the information he provided. The host police told me that he has been following up on the investigation of this case, because mr. Xiao's location of the battery car is crowded, the environment is more complicated, the investigation and evidence collection still need some time, as soon as there is a result, Mr. Xiao will be notified immediately.
Not long after, I saw the news of the host police in the work group: "Mr. Xiao, the reporter of the case, has been contacted, and the case has been disposed of." ”
In the past, whistleblowers wanted to know the progress of the case by calling the duty phone of the police at the front desk. The front desk duty personnel must first register the information of the reporter, and then convey it to the host police through the law enforcement management room, and the whole process will be delayed for a long time. Some people who are anxious to understand the situation often have to come to the office in person to inquire. Therefore, our idea of opening up the channels for the public to consult on the progress of the case is very urgent.
In order to solve the problem of the difficulty of the masses to consult the case, after discussion, the institute finally set up the current "case consultation telephone" and built a bridge between the police handling the case and the reporter. With "This Bridge", the process of consulting cases is shortened, and the efficiency is naturally improved.
As the case management police of the law enforcement management office, I will remind the case daily on the system: every day the masses call to inquire about the situation, and the police handling the case cannot reply in time due to their work, after I sort it out, I will send a message to the host police through the system's "handwriting", text message, telephone or send a message in the work group, remind them to reply as soon as possible, and ensure that the masses' inquiries "have an echo". Keep an eye on the progress of the case throughout the process, ensure that the case-handling procedures do not make mistakes, avoid the occurrence of case handling overdue, and "escort" the police handling the case.
After the opening of the "case consultation telephone", many people who called to consult the masses gave feedback on the case, and now the channels for consultation cases are smooth, and the problems have been responded to, and it feels very solid. This is the best of both worlds for us and the masses, and I believe that we can always be a good builder of the communication "bridge" between the police and the masses.
Civilian police files
Liu Yuting, female, Han ethnicity, born in February 1991, joined the police in December 2015. He is currently a second-level police officer in the law enforcement management office of Futian Police Station of Futian Public Security Bureau. Since joining the police, she has adhered to the original intention of "serving the people", with perseverance and perseverance, starting from ordinary and trivial small things, constantly improving her comprehensive quality, and blooming in the Futian Police Force.
I do practical things for the masses
In order to vigorously promote the construction of the "law enforcement management center", the Futian sub-bureau relies on the police information platform to achieve the whole process management of the police situation, deepen the construction of the mechanism, and continue to rectify the stubborn and chronic diseases; vigorously promote the full coverage of the reporting room, build a social situation circulation mechanism in the whole district, and improve the case-handling ability of the police; realize unified acceptance, time-limited special reply, ensure that the masses consult complaints have an echo, and establish a reliable channel for communication with the masses.
To inquire about the progress of the case, you can pay attention to the "Futian Police" WeChat public account, and reply to the "Case Progress" in the dialog box to obtain the case progress consultation telephone number of each unit of the Futian Branch.