"I am very grateful to the 'Home Care Service Platform'! I would like to express my high appreciation for the two young people of Yan Girl and Zhang Girl for being so dedicated and so enthusiastic about transmitting positive energy..."
Recently, the Fengyuan Street Home Care Comprehensive Service Platform received such a thank-you letter from Uncle Li, an elderly elderly living alone in the jurisdiction.
On the thank-you letter, Uncle Li expressed his gratitude to the Fengyuan Street Home Care Comprehensive Service Platform and social workers in sincere words.
On October 18, the Fengyuan Street Home Care Integrated Service Platform received a request for help from Uncle Li relayed by the Liwan District Civil Affairs Bureau.
Uncle Li lives in the Fengyuan North community, is 92 years old this year, and is a retired veteran cadre. Due to the impact of the epidemic, Uncle Li's children living overseas have not been able to return to China to visit and take care of him. In ordinary life, Uncle Li is in a good physical and mental state, and he can take care of himself every day, but because of heart disease, Uncle Li is worried about the unexpected situation when he lives alone at home, so he hopes to find a nurse who can accompany him at night through the government department.
After receiving the conveyed information, the Fengyuan Street Home Care Comprehensive Service Platform quickly linked with the Fengyuan Street Social Work Service Station, and sent Party member social worker Guo Xiaoyan and social worker assistant Zhang Jia to the door in time to understand the situation.
During the visit, the social worker used skills such as listening, empathy, clarification, and providing information to understand Uncle Li's actual needs. Before finding a suitable nurse, the social worker also encouraged Uncle Li to punch in on WeChat every day, hoping to understand Uncle Li's daily movements in this way and alleviate his loneliness of living alone at home.
After receiving Uncle Li's good evaluation of the service, the staff of the Fengyuan Street Home Care Comprehensive Service Platform said that in the future work, they will continue to provide meticulous care services, show professional style and responsibility with practical actions, and do practical things and do good things for the masses!
【Reporter Chen Danting】
Photo, source: Fengyuan Street home care comprehensive service platform
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Source: Micro Community e Jia Tong Xi Guan Feng Yuan (WeChat: xxsbejtxgfy)