Video loading...
"Hello, this is the 12320 health hotline in Jilin Province, what do you need?" "Please don't panic, speak slowly, and see what I can do for you?" ......
At 9:00 a.m. on February 27, when the reporter met Yuan Jingyi, she was constantly answering the hotline calls from citizens at her post. "From morning to night, the citizens' hotlines are countless, and all I have to do is help them, comfort them, and guard them with all my heart." Yuan Jingyi said this and did the same.
Yuan Jingyi, born in 1999, is a junior majoring in traditional Chinese medicine at Changchun University of Traditional Chinese Medicine. After the Provincial Youth League Committee issued a call to support the provincial 12320 health hotline, she immediately applied to the organization, hoping to work at the first time.
Yuan Jingyi and her "comrades-in-arms"
During the interview, the reporter learned that there are a total of 24 young epidemic prevention volunteers supporting the provincial 12320 health hotline, and the daily working hours are from 8:30 a.m. to 4 p.m. For Xiao Jingyi, from signing up for the support health hotline to now becoming a spiritual "comforter" for the general public, she has been working for 20 days.
"In the early stage of the epidemic, we often receive hotlines such as public reports, such as finding patients with suspected fever, cough and other symptoms or people who have not reported them when they return from other provinces, as well as catering, entertainment and leisure places that are still operating normally during the epidemic, and everyone is very nervous and anxious." Yuan Jingyi said that through a phone call, she can more directly contact the real plight and psychological problems of the citizens, and only by having a deep understanding can she do her best to help them.
Yuan Jingyi at work
With the continuous changes of the epidemic situation, the provincial 12320 health hotline has become more and more popular, in the face of the increasing number of daily answers and the intensity of 24-hour duty, Yuan Jingyi has always stuck to her post, often because she is afraid of delaying work in the bathroom and dare not drink more water, showing the responsibility and feelings of a young epidemic prevention volunteer.
"I feel a little feverish, will I be infected with covid-19?" "I just went out and forgot to bring disposable gloves, will I bring the virus home?" On the other end of the phone is the uneasy voice of the citizens, and on the other end of the phone is the warm care of Yuan Jingyi, a professional in traditional Chinese medicine, who carries out psychological counseling and epidemic prevention services for the citizens through professional knowledge.
In the process, there will also be some patients with difficult diseases who call the health hotline to seek more help through the health hotline. In the face of such consultation, Yuan Jingyi will first calm the panic of suspected patients, and then provide suspected patients with a consultation telephone number for the fever clinic of the first hospital of Jida University. In this way, through the 12320 health hotline, symptomatic suspected patients can find a way to solve the problem, and more professional medical staff can answer their questions to ensure their physical and mental health.
Yuan Jingyi's mother
"My unrepentant perseverance, which also has the encouragement and influence of my mother." Yuan Jingyi introduced to reporters that her mother was a member of the Changchun SARS Command in 2003 and had fought in the front line for 42 consecutive days without returning home. 17 years later, in the face of this sudden epidemic, Yuan Jingyi resolutely chose to follow in her mother's footsteps and do something within her ability. "17 years ago, I was only 4 years old, I didn't know anything, and I didn't know my mother's hard work and mission." Yuan Jingyi said that through this volunteer service, she deeply understood her mother's persistence at that time and realized what it was to be conscientious and responsible, without complaint or regret.
"I am a jilin youth epidemic prevention volunteer, and I volunteer to contribute to the prevention and control of the epidemic!" This is a message posted by Yuan Jingyi in the circle of friends, and it is also her Zhengzheng oath.
Jilin Daily All Media Reporter: Wang Chao Editor: Zhao Shukai