The old man sent a thank-you note
In the early morning of May 8, two elderly friends came to the office of Xingyang City Bus Company and handed over a letter of thanks to the staff, which wrote that "all the drivers of the No. 19 bus are an example for everyone to learn." The words were filled with gratitude to the driver, and special praise was given to Chen Hongfeng, the captain of the No. 19 bus.
"We have taken the No. 19 bus from Zhengzhou High-speed Railway West Station to Wuyun mountain many times, and we have been touched by the service of this group, especially the bus captain Chen Hongfeng, who is more like relatives to passengers, has a warm attitude and works seriously. Especially for the elderly, it is as caring as if it were for their own parents..."
One thing that impressed the two old people was that one day at noon when they were waiting for the bus to depart from the Zhuye River at the terminus of No. 19, three elderly people just got on the bus, carrying freshly dug wild vegetable dandelions. It was past 12 o'clock and it was very hot. The captain Chen Hongfeng saw that the old people were sweating profusely, and there was no water in the water cup they carried, and when he learned that they had not yet eaten, he hurriedly gave them 3 buns for lunch that he had not yet had time to eat, and poured hot water for them.
The old people knew that this was Chen Hongfeng's lunch and refused to eat it. The car captain Chen Hongfeng said: "It's all right, I'm not hungry now, even if I'm hungry for a while, I can go to the front to buy some instant noodles to eat, you are tired in the morning, so eat it while it's hot." Several elderly people took the buns and water, and they thanked the enthusiastic bus captain while eating.
At that time, the other passengers in the car were also very impressed, and they all praised the captain as a good person. Chen Hongfeng said what was in his heart: "These old people are the same age as my mother, and when I saw them, I thought of my mother, thinking that they must be tired and hungry after digging wild vegetables, and I wanted to help them." ”
Bus No. 19 is captain Chen Hongfeng
It is understood that in Chen Hongfeng's car, as long as he encounters the elderly, the disabled and the passengers holding children who are old and inconvenient with their legs and feet, if conditions permit, he will stand up and help them, take the initiative to help them carry things to the car and send them off, run up and down, and never get bored.
Two elderly people wrote at the end of the letter: "A drop of water can reflect the brilliance of the sun, the quality of an employee can reflect the spirit of the company, we praise the 19-way team, praise for Captain Chen Hongfeng, I believe that the company will have more and more good captains like Chen Hongfeng." ”
The relevant person in charge of Xingyang City Bus Company said that as a mobile window of urban civilization, the bus captain's caring greeting, a helping act, and a sincere smile bring passengers the most cordial care and the best quality service, and also radiate the harmony between the city's civilization and society. While ensuring the safe travel of citizens, all the staff of the company will continue to provide high-quality and heart-warming travel services for passengers and build a civilized and harmonious travel environment.