People's Daily - Jilin Channel Original draft
Let the service never be uninterrupted during the epidemic, and let the original intention shine at the grassroots level.
Since the outbreak of the new coronavirus pneumonia, all comrades of the Government Service Section of the Political and Numerical Bureau of Nanguan District of Changchun City have adhered to the principle of "grasping epidemic prevention and control with one hand and government services with the other", bravely undertaking their duties and missions, charging in the front line and fighting at the forefront, playing a pioneering and exemplary role in winning the epidemic prevention and control battle, and letting the party flag fly high on the frontline of epidemic prevention and control.
Multiple measures are taken at the same time, and the online service is uninterrupted
Changchun Nanguan District Government Service Center, as an entity providing approval services in Changchun Nanguan District, is a key area for the prevention and control of new crown pneumonia.
In order to do a good job in the prevention and control of the epidemic in the government affairs hall and ensure the effective operation of government services during the epidemic prevention and control period, the Government Affairs Service Division, under the leadership of the bureau's leadership team, actively studied measures, broke the traditional model, innovated work thinking, and in line with the principle of "non-essential, no window", through the government website, WeChat public account and other online platforms, to inform the public of business consultation telephone and online process.
Actively promote online handling, self-service terminal handling and other service models, the masses can use the online acceptance system, self-service terminals to handle business, through the document circulation cabinet to send, take paper materials, so as to avoid contact with too many people.
At the same time, in order to provide more detailed services to the vast number of people, services such as video approval and two-way free mail have also been opened to reduce the safety hazards caused by residents going out, to achieve the purpose of handling without meeting, and to achieve "isolation of viruses and non-isolation services".
Take the initiative to ask for help, on-site service does not stop
In order to further meet the needs of the masses of enterprises, ensure the normal operation of the government service hall window during the epidemic period, and effectively provide enterprises and the masses with more high-quality, efficient, convenient and safe services, Song Yutong led three comrades of the department, Yang Shuo, Liu Zixuan and Gao Yuanze, to take the initiative to ask for help and undertake the hall window service work in the special period.
Avoiding the gathering of mass personnel, shortening the time for business acceptance, and strictly controlling the spread of the epidemic have become the focus of their current work, setting up an "appointment service line", opening a "green service channel", opening a "video remote guidance", and taking small measures to make the masses feel warm and convenient
Always stick to the post without complaint.
Since February 3, the government affairs hall of Nanguan District of Changchun City has received a total of 1,585 people, including 471 public security business, 329 evidence collection business, 425 consulting business, and 360 licenses, with a satisfaction rate of 100%.
The charge is in front, and the front line of the "epidemic" is not afraid
The "epidemic" of the prevention and control war has been launched at all levels and on all fronts at the same time.
After the party branch of the bureau issued a call to support the frontline, the government service section work group became lively, "I went to the highway entrance on duty" and "I went to the community to patrol and stand guard", and the active and enthusiastic registration voice was continuously issued in the group.
Finally, Section Chief Song Yutong took the initiative to lead Jiangshan and Sun Kaixun to the front line of Changchun's "South Gate" information investigation and anti-epidemic, while Sun Shilong, Song Zhigang and other comrades patrolled and stood guard in grass-roots communities.
Each 12-hour high-intensity highway inspection duty, drinking water, eating time is all crowded, at the end of the day everyone is exhausted, but they never complain. "Please scan the two-dimensional code, please fill in the information", explained again and again, checked over and over again, they are tired but not a little slack.
At the entrance of the community, Sun Shilong, Song Zhigang, etc. have also been holding out, and the cold wind is biting, but they never want to get into the car to rest, "It's okay I'm not cold, hold on for a while!"
They know that standing well in this city entry post is to control the public's safety defense line, and to stand well at the entrance post of the community is to control the lifeline of residents.
The epidemic is like a mountain, and the prevention and control of the epidemic is united. (Propaganda Department of Nanguan District Committee of Changchun City)