Grid member Xu Yan: Be a good resident's intimate "little housekeeper"

Reporter Chen Chunyi

Treat the inhabitants as their own loved ones

Two years ago, in order to facilitate the consideration of taking care of his family, Xu Yan, who was just 27 years old, gave up his art design job at a home improvement company with better development prospects and became the second batch of grid members in Bengbu through recruitment. "At that time, I thought about being closer to home, although the salary was a little less, but the work was simple and there was more leisure time." Xu Yan said that she knew that the work of the grid member was trivial, but felt that she should be "no problem", but after becoming a grid member, she found that it was not the same as she imagined.

"There are currently 330 residents in the grid under my jurisdiction, and the new community has not been delivered for a few years, all of them are new residents, and the information must be touched and entered little by little." Xu Yan said that household investigations, mediation of disputes, inspection of communities, and help of the masses are full of work every day, which is very different from the "simple" thought before, but she firmly believes that she will be able to do this job well. Whether it is policy publicity or dealing with neighborhood conflicts, she can deal with all aspects in a timely manner, relying on a heart that serves residents well, "The premise of doing a good job is to love work, and the grid staff should treat the residents in the grid as their relatives, eliminate the difficulties in life for them, solve their worries, and be good waiters." ”

The trust of the inhabitants cannot be betrayed

A man, a pair of legs, shuttling between buildings; A book, a pen, records the social situation and public opinion. For more than two years, with a sense of mission to be responsible for the residents in the grid, Xu Yan has actively helped residents solve their worries and difficulties. In her opinion, the grid staff has a lot of work and has to answer various inquiries from residents at any time, but residents will come to seek help because they trust you, and they can't live up to this trust.

"From the safety of the external elevator to the safe use of electricity and gas at home, these are the details that are most concerned and concerned about." The grid under Xu Yan's jurisdiction is located in the Heshun New Horizon, and the permanent population of the community changes frequently, and the information is not perfect and updated in a timely manner. In order to improve the permanent population information in the grid, she used various forms of field visits, integration of property and police station information to understand the situation of residents, "a large part of the residents are the elderly and children, most of the children are working outside to earn money to support the family, many elderly people will not use mobile phones, some elderly people do not even have smart phones, and they cannot be contacted in the group to send messages, and this part of the population needs our attention." ”

Almost every morning, she would first take a walk to the jurisdiction grid. More than 300 residents, she will visit a circle every month, an average of more than a dozen households a day, and overtime on weekends has become the norm. "The elderly have the habit of getting up early in the morning to practice and buy vegetables, and it is more effective to take advantage of this time to say hello to them, communicate with them, and ask them what their needs are, which is more effective than a formal visit to the household." While trying not to disturb people's rest, the other party is also easy to accept us and understand our work. ”

"The GridMan is our 'Little Door God'"

After more than two years of hard work, Xu Yan has been completely unfamiliar with work from the beginning to now. She knows all about the difficult people in the grid, newlyweds, owners of vehicles and even pets, and can give more intimate services according to the different groups of people. During this period, she took the opportunity of the census to improve the information of the resident data platform again and provide more accurate and complete basic information.

At the beginning of 2020, a sudden new crown pneumonia epidemic touched everyone's heart and brought great challenges to the work of network staff. Xu Yan actively responded to the mobilization and quickly entered the state of fighting the "epidemic". At that time, two colleagues failed to arrive at the post for some reason, and Xu Yan "carried" the work of 945 households alone. In just 5 days, she went door to door to visit and register, and then contacted residents who were not at home by phone, and quickly sorted out the information of all the returnees of all households, and truly achieved that there was no leakage of households in the grid and no leakage of people in the household, laying a solid foundation for the next stage of dynamic personnel management.

Since the second day of the new year, the city's communities have begun to implement closed management, and Xu Yan has played his role as a grid member, cooperating with the property company to issue access permits and carry out epidemic prevention and control publicity. Resident Uncle Joe's wife suffers from uremia and needs to undergo dialysis twice a week, and travel has become a problem during the epidemic. In order to ensure that the elderly seek medical treatment, Xu Yan will contact the emergency support vehicle in advance every time, agree on the time of medical treatment, and regularly pick up and drop off, which greatly facilitates the elderly. The ninety-year-old empty nest old man Sun Weichuan has limited mobility, his children cannot return to mussels in other places, and the procurement of living materials during the closed management of the community has become a problem. At this time, it was Xu Yan who stood up again, helped to buy materials, and was responsible for delivering daily necessities to the door, and it became Uncle Sun's habit to find Xiao Xu.

The work of the grid staff is busy, Xu Yan tirelessly serves everyone like a bee, and more and more residents gradually recognize this intimate "little housekeeper", and not long ago everyone unanimously elected her as "Bengbu Good Man". Residents said they felt at ease when they saw her, "The grid member is our 'little door god'." ”