Since March this year, the Fourth Hospital of Zhejiang University has launched the "Civilized Service Improvement Action Project" to carry out the "Smile Star" selection activity and the "100 Smiling Faces To Welcome the Hospital" activity throughout the hospital.
Deepen the work of "running at most once", better build humanistic hospitals, refine characteristic brand culture, create a smile hospital, let smile service penetrate the hearts of the people, and let smile become the scenery of the hospital.
The fourth phase of the "Smile Star" of the Fourth Hospital of Zhejiang University is coming!
They are ☟☟☟
(Note: Ranking is not in particular)
Smiling Candidate: Nguyen Xhu thien
(Jiudong Ward Nurse)
Reason for recommendation: Leading by example is her benchmark, always using the most solid theory, the best service, the most impeccable operating skills, to devote herself to the nursing career. Look, she smiles at every glowing moment.
Candidate: Xu Qiongying
(Nutrition Doctor)
Reason for recommendation: No matter how ordinary the work is, it should be put into the spirit of the artist, and there should be twelve points of enthusiasm. If smiling is also an art, why not be an elegant artist?
Candidate: Tang Xiaotian
(ECG Lab Technician)
Reason for recommendation: The registration work at the front desk is orderly, and the GIF instrument is worn patiently and thoroughly. Communicate with patients sincerely and friendlyly, and get along with colleagues with great care. She enjoys life in service and experiences joy with a smile.
Candidate: Yang Xiuying
(Endoscopy Center Nurse)
Reason for recommendation: You said that the endoscopy is a little painful, and I hope that my smile will relieve you of a little pain.
Candidate: Chen Chu
(Nephrology Doctor)
Reason for recommendation: Climbing the top requires courage and perseverance, optimism and enthusiasm. I would like to walk with you, with sincerity and smile, to cut through the thorns and heal the body and mind.
Recommended by: Xiaoyu Wang
(Ward 13 Nurse)
Reason for recommendation: She is a kind "Xiao Wang" in the mouth of the patient' friends, and the patient evaluates her as a serious, meticulous and enthusiastic, well-served, with a northern accent of Mandarin, always so beautiful.
Recommended by: Zhu Jingwei
(12 West Ward Nurses)
Recommended reason: Seemingly big grinning appearance, in fact, hides a delicate and soft heart, she is a big sister-like existence, but also the main heart of the department, careful patience and thoughtfulness is synonymous with her, work and life are not wrong, smile in the face of everything, she is our favorite secret mother.
Candidate: Jiang Zeping
(Urology Doctor)
Recommended reason: ignite the fire of life with love, and use medical skills to relieve the suffering of disease. Life is impermanent, and smiles are always there. He is the urological surgeon Jiang Zeping.
Candidate: Le Xiaoli
(Operating Theatre Nurse)
Reason for recommendation: Colleagues in the anesthesia surgery department always like to affectionately call her "Lele", and she always brings joy to patients and those around her. Many small patients who do surgery are emotionally unstable, and Le Xiaoli often holds the patient's hands to soothe their nervous and anxious emotions.
Recommended by: Hussey
(Stomatology Doctor)
Reason for recommendation: Whoever is the way of medicine must first correct himself, and then correct others. Those who do not have Hengde cannot be a doctor.
Candidate: Zheng Danlei
(Eleventh Ward Nurse)
Recommended reason: At work, she is everyone's professional guidance, technical support, and is a powerful "Danlei teacher"; in life, she cares about the status of each colleague, cares about care, solves problems, and is a warm "Danlei sister".
Candidate: Mao Wenjia
(Emergency Department Nurse)
Reason for recommendation: Sunny she often warms patients with her bright smile; excellent, she has participated in many operational skills competitions and won honors; she is enthusiastic and always helps colleagues solve various problems. She is the sunflower of the patient, the interpretation flower of the colleague, as long as she is close, she can warm everyone.
Candidate: Liu Tian
(Doctor, Department of Critical Care Medicine)
Recommended reasons: the mother of two children always carries a kind of motherly softness; the hospitalization of the intensive care unit is full of the strength of a strong woman; "more true" is synonymous with her, she is not ambiguous about anything, that is her responsibility to the patient.
Candidate: Zhu Weizhu
(Wuxi Ward Nurse)
Reason for recommendation: She said that smiling does not cost money, so her face is always full of smiles, when answering questions for patients, cheering for pregnant women to give birth, and doing health education for pregnant women. Always go to help, always go to comfort, gentle and bright woman, as she is.
Candidate: Zhu Xiaozhang
(Nurse, Wudong Ward)
Recommended reasons: take care of every patient, let them have the warmest greeting every morning wake up; let them have the most reassuring relief for every anxious inquiry; let them have the most timely comfort for every most helpless pain; let them get the most professional explanation for the fear of the unknown... Nursing work, not hurried, not arrogant, after several years of fanghua, the most beautiful flowers.
Candidate: Mao Lijuan
(Pediatrician)
Recommended reason: She used her patience and love to help the child solve the pain, worked hard in the ordinary medical position, and won the praise of the child and his family and the praise of colleagues.
Candidate: Zong yi
(Radiologist)
Reason for recommendation: Due to the lack of radiological intervention doctors in the hospital, he has been preparing for the shift 24 hours a day, escorting patients who need radiation intervention in the whole hospital, as long as the patients need it, he always rushes to the hospital immediately to participate in consultation and treatment. He always patiently communicates with patients and families, giving them the greatest comfort with a smile.
Candidate: Ye Jianghao
(Pharmacy Technician)
Recommended reason: specialized in pharmacists, proficient in pharmacy, attentive service, guard health.
Candidate: Xu Wei
(Laboratory Technician)
Reason for recommendation: In addition to completing daily clinical work, he also took over the baton of warehouse administrator. Every time the acceptance, warehousing, registration, sorting and outgoing warehouse, he was undistracted and managed the warehouse in an orderly manner. It is not simple to do simple things well thousands of times, and it is not ordinary to do ordinary things repeatedly.
Candidate: Wu Yao
(Central Laboratory Staff)
Reason for recommendation: In the post, she has always maintained a careful and pragmatic attitude, conscientious, meticulous, and maintained the orderly order of the laboratory with warm service.
Candidate: Wu Mengqin
Outpatient Integrated Service Center Staff
Reason for recommendation: Smile on your face, service in mind. With a selfless heart, she did her best to help patients solve their problems and win the trust of patients with her actions.
Candidate: Zhou Meiju
(Medical Examination Center Nurse)
Recommended reasons: smile a little more, speak a little lighter, smile in the face, service in the heart, for every medical examiner to provide high-quality and efficient true service.
Candidate: Mao Lingjun
(Financial Billing Office Staff)
Reason for recommendation: As the person in charge of the toll collection office, she has excellent business and strong department management ability, leading the charging personnel to continuously improve the business process and the charging system, and cooperating with other relevant departments to promote the reform of "running at most once"; as a charging window staff, she takes the initiative and enthusiasm, has a strong sense of service, patiently listens to opinions and suggestions, and actively solves difficulties for service recipients. She is the well-deserved spokesperson for the toll booth.
Candidate: Li Xiaming
(Logistics Support Staff, Outpatient Property Supervisor)
Reason for recommendation: She smiles warmly, full of sunshine, shuttles through various areas of the clinic all day to ensure the comfort and beauty of the outpatient environment, and she is an excellent representative of all those who work hard in the front line of environmental health work.
Candidate: Yu Jinhua
(Medical Road Companion Volunteer)
Reason for recommendation: Joined the team in October 2014 and has volunteered 1,744 hours. She is a practitioner of public welfare undertakings, the inheritor of the spirit of volunteer service, and sets an example for her children, infecting the people around her with love, patience and dedication. She insisted on participating in activities such as hospital volunteer service, horse protection, unpaid blood donation, condolences to anti-war veterans and blood disease patients. In 2014, 2015 and 2018, he was rated as a "service model" volunteer of the Fourth Hospital of Zhejiang University, and in 2016 and 2017, he was rated as an "excellent volunteer".
Fourth issue smile candidate
Is there a figure you're familiar with?
Vote for them together! (Multiple selections possible)
Come and leave a message to call them CALL it~
Are you in a corner of the hospital,
Be carefully served by doctors, nurses, security guards, etc.
What about the warm smile?
Take a picture of the smile you want to like the most,
Sent to the background of the WeChat subscription account of the Fourth Hospital of Zhejiang University,
Participate in the "Smile Star in My Eyes" WeChat solicitation activity, and your favorite smile will have the opportunity to appear
Among the major self-media platforms of the hospital!!!
Come and participate
Participation Form:
WeChat pays attention to the "Fourth Hospital of Zhejiang University" and sends a photo of the theme of medical and nursing personnel in the background, with a recommendation of about 50 words. The text states #The Smiling Star in My Eyes#.
For your favorite smile
Thumbs up ~ !!!
Source: Party Building Office
Edit: Pumpkin
Producer: Stone Yi