Walking into the Food Carvings & Forgettable Tea Restaurant on Yongjia Road in Xuhui District, you will meet some special employees: they are not fast, but they are calm and powerful; occasionally confused, but full of smiles.
Perhaps you have guessed that this is the first offline physical store in China to pay attention to the record observation public welfare program "Can't Forget the Restaurant", and it is also the "net red shop" that just landed in Shanghai at the end of January this year. Many people come to visit and eventually return touched - these white-haired clerks, although they have a certain degree of cognitive impairment, they always maintain an optimistic attitude, get happiness in their work, and also give warmth to the public.
In February this year, a morning reporter came to visit the restaurant at the beginning of its business, and on September 21, the world Almerheitz Day approached, the reporter once again walked into the tea restaurant. During this time, are the grandparents in good working condition? What kind of warm story is happening in the restaurant?
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<h2>Serve others and heal yourself</h2>
"The hot milk tea you ordered, do you taste the sweetness?"
Holding a cup of milk tea steadily, Zhu Caiping, the "dimple grandmother", appeared at the side of the reporter's seat. She is the "star clerk" of the second season of "Can't Forget the Restaurant" and one of the old people who came to work in the offline store in February this year. She was very familiar with everything in the restaurant, serving and scratching the menu quickly, and when she found that the iPad position on the table was crooked during small talk, she immediately adjusted it.
Talking about the work experience in the tea restaurant that can't be forgotten, the warm and cheerful dimple grandmother immediately opened the conversation box. She first took the initiative to introduce her partner Feng Shijun's grandfather, and then reported the work arrangements of the two: "Today we go to work, I come three times a week, and he comes once a week." ”
■ Grandpa Feng Shijun (left) and Grandma Zhu Caiping (right)
In the eyes of the dimpled grandmother, coming to the restaurant is not so much "work" as "activity". She likes to chat with customers, likes to share her life, and she has set a special "service purpose" for herself - to help more elderly people like herself, "I am particularly concerned about seeing my children bringing older people, especially to take care of them." I told them that we have a good experience and feelings, we should be as if we are not sick, the most important thing is to be in a good mood, good at communication, and to contact society. ”
■ Dimple grandma is checking dishes
The tall Feng Shijun grandfather was "hired" in March this year. He has a gentle temperament, sometimes says the wrong details in the chat, and smiles implicitly and gently after being pointed out by the dimpled grandmother. Grandpa Feng said that after coming to work in the restaurant, he had a lot of happiness that could not be expressed in words, "We like everyone to be together, talk and laugh, talk about the mountains, two or three hours passed quickly." ”
Grandpa Feng's wife Gu Liandi told reporters that as early as 2010, Grandpa Feng had some "not remembered", for more than a decade, she and her lover participated in a variety of volunteer and public welfare activities, the purpose is to let Grandpa Feng contact society and communicate with people as much as possible. Unable to go out during the epidemic last year, Grandpa Feng's state once regressed; this year life returned to normal, Grandpa Feng became more and more cheerful, and became a clerk who could not forget the tea restaurant, since then, the two have one more fixed activity every Friday, riding a half-hour bicycle, from CaoJiadu all the way to Yongjiating "to work".
The reporter noticed that near noon, the restaurant was crowded, in order to ensure the smooth delivery process, volunteers and waiters would also remind the two elderly people from time to time of the specific table number and dish name. "Everyone takes good care of us, and we don't ask us to take hot things, for fear that we will burn them!" As she spoke, the dimpled grandmother showed her signature smile again.
<h2>Embrace and deliver warmth</h2>
Since its opening at the end of January this year, the Food Carving&Forget Tea Restaurant has quickly become an "internet celebrity shop" in Shanghai, and many customers have come to visit. The reporter saw at the scene that the customers were not surprised by the appearance of the two elderly waiters, and many people enthusiastically chatted and took photos with them.
■ Photo wall in the restaurant
Yan Jin, director of the "Can't Forget the Restaurant" public welfare project of Hengdun Media, told reporters that in the first half year of opening, most customers are very encouraging and supporting the service of the elderly, and the restaurant is also striving to develop towards a sustainable model of balance of payments, "Some customers may not know the history of the restaurant before coming, we hope that through experience and communication, they can understand this model, recognize and encourage grandparents to go out of the house to participate in service work." Thank you very much for your tolerance of your grandparents, everyone gives them one more smile, and they will remember it for a long time. ”
For example, Grandpa Feng occasionally can't remember the table number clearly, and sometimes he will go to the wrong table, "but the guests will generally remind them kindly, tell Grandpa that they did not order this dish, and volunteers will guide Grandpa to the correct table to thank the guests." ”
■A message written by a customer in a restaurant
Among them, one of the most memorable customers of Yan Jin is a young girl. At that time, the clerk Zhou Yi's grandmother delivered dishes to her, but she did not expect that the girl suddenly burst into tears after seeing Grandma Zhou, "I miss my grandmother." Grandma Zhou immediately sat next to her and gently chatted with her, "Later I learned that the little girl's grandmother was gone, and she saw Grandma Zhou and suddenly thought of her grandmother." At that time, the picture was particularly warm, and I felt very moved. ”
At present, there are 8 elderly waiters in the tea restaurant, in addition to the "Xiaomin Grandpa" Li Junhu and the "dimple grandma" Zhu Caiping, who are very familiar to the audience, there are 6 shanghai elderly people who have not participated in the program recording. Every Tuesday to Sunday lunch, the restaurant will have two elderly people serving in the restaurant, and their families are always accompanied.
■ Family members accompany their grandparents at the bar
In Yan Jin's eyes, these elderly clerks have already regarded the weekly visit to the store as a "party". This summer, the restaurant has temporarily suspended the work of grandparents for a few days due to extreme weather such as typhoons, and "Grandpa Xiaomin" Li Junhu is a bit "uneasy" about this, "He will shout 'I want to come to the restaurant', very want to come." This also pleased us that he wanted to fit into the environment of communicating with people rather than shutting himself up at home. She also said that although there are no more elderly clerks who can be released to the wider dementia group, the team is also considering other ways to help the dementia group and family members as much as possible.
Of course, the popularity of "Can't Forget the Restaurant" and offline physical stores also reflects the concern of all sectors of society about the problem of cognitive impairment in the elderly, and the concept of early screening, early intervention and early treatment is gradually deeply rooted in the hearts of the people. Therefore, today's tea restaurant can not forget, not only daily operation, but also a lot of public welfare science related activities, "in non-business hours, we will hold popular science lectures, public welfare salons and other activities, with dementia of the elderly and family to do interaction together, we very much hope that the restaurant can become a hub station for cognitive disorder science popularization." ”
Source: Thoughtful