From an ordinary employee of the Rural Commercial Bank to the director of the branch office, from the director of the branch office to the president of the branch, to the business department of the Shanyin Rural Commercial Bank. He is the San'in Rural Commercial Bank Business Department JingYi Yue. In the past ten years since joining Shanyin Rural Commercial Bank, he is full of enthusiasm and selfless input, he is hard-working and complaining, obscure, he loves to act like home, and sprinkles love to customers....He has painted a beautiful picture of youth with his own personal experience step by step, witnessed his own growth footprint with large and small honors, and has won the "Best Responsible Manager in China" by the China Banking Association, the "Reform and Innovation" of the Shanxi Provincial Association, and the role of "Advanced Model and "Excellent Individual in Marketing Activities", the Shuozhou Office of the Shanxi Provincial Union" Honorary titles such as "Pacesetter of the President" and "Advanced Individual" of The Shanyin Rural Commercial Bank.
He is a practitioner of "serving with heart and achieving customers". In the business hall, from time to time, he can be seen personally guiding the diversion customers at the window. He implements it from the details, so that every customer can always feel comfortable and satisfied from the time they enter the door to the time they leave. For disabled people or elderly customers who need special help, through the opening of a green channel for special groups of people to give priority to business "love window", for the disabled people who go to the outlets to handle business, special personnel are arranged to assist them in handling business quickly. Fingerprints are used instead of signatures for people with disabilities with dyspeakability and elderly people who cannot write. According to the actual situation of the sales department, combined with his own practical experience, in view of the unclear division of the previous outlet area, the poor sense of customer experience, etc., from the very beginning, he led the sales department team to plan and start the transformation of the low cabinet to the public window, and set up the public window separately, to a certain extent, to reduce the customer's queuing time. At the same time, the well-prepared convenience facilities such as money counters, water dispensers, emergency small medicine boxes, reading glasses, sewing boxes and so on in the business hall will bring "zero distance of service, zero complaints from customers, and zero defects of work" to the specific place from the details.
In order to meet the business needs of special customers, as long as the customer has needs, he will take the initiative to organize the staff of the outlets to provide customers with door-to-door service, think of what the customer thinks, and is anxious about the customer's urgency. During the work period, there is an elderly customer in the hospital when the urgent need to apply for card reimbursement, according to the regulations of this business should be handled by myself to the outlets, but because the elderly can not go to the business outlets to handle, his family found the outlets for emergency help. After understanding the situation, he immediately took the teller to verify the customer information, handled the business in time to help the elderly solve the reimbursement problem, and the family gave high praise for such an efficient and thoughtful service.
He is the adherent of "serving the three rural areas and improving the lives of the people". During his tenure as the president of Daiyue Sub-branch, he always adhered to the concept of inclusiveness without changing, innovative services do not stop, and the service tenet and development concept of the three rural areas are not shaken, he conforms to the trend of rural development, keeps up with the pace of agricultural development, and constantly meets the service needs of farmers, he leads employees to run in the streets and alleys of Qiligou Village, vigorously carries out the "whole village credit", and inherits and carries forward the "backpack spirit". Let farmers in the credit period of the loan can be used with the loan, recycling, eliminate the cumbersome procedures for handling loans, in order to further do this work to benefit the people in detail, greatly shorten the loan processing time of farmers.
During a outing to investigate, he learned that Lao Zhang, a villager in Ganzhuang Village, Shanyin County, was in urgent need of funds to raise sheep, and after he and his colleagues understood the situation, they found that Lao Zhang's family had difficulties in living and had a meager income, but Lao Zhang was generous and hard-working, and after a comprehensive assessment, he issued a 50,000 yuan interest-free poverty alleviation loan to Lao Zhang.
"Thank you so much, or our rural commercial bank is good, rest assured, I always speak the truth, the rural commercial bank helped me, I will not forget your kindness." Lao Zhang shook manager Xie Yue's hand and said. The common people do not have any flowery words, and a simple word is enough to move us. A year later, Lao Zhang repaid the loan with the money from the sale of sheep and deposited the excess 30,000 yuan in the Shanyin Rural Commercial Bank.
On the road of serving the "three rural areas", he has always been attentive, affectionate and diligent to be the "star of hope" of the people, and practiced the "three strong and one turn" with his own practical actions.
He is the bearer of "not forgetting the original heart and practicing the mission". As the saying goes, "the original intention is easy to get, it is always difficult to keep", but as a post-80s Communist Party member, he can not only keep the original intention, but also withstand the test. When all kinds of complex problems are placed in front of him, he always warns himself not to be afraid, the more difficult it is, the more he must cultivate new opportunities in the countercurrent and find new situations in the changing situation. The more difficult the bone, the more you have to grit your teeth to face the difficulty. Whenever the head office issues various task indicators, he is always fully engaged, according to the own advantages of each employee, think of ways, find countermeasures, decompose the tasks layer by layer, implement to everyone, and link with performance, increase the intensity of assessment, so that there are rewards and penalties normalization system, in a short period of time, the sales department under his leadership, not only the enthusiasm for work is higher, and the work performance is also more and more prominent As of the end of June, the balance of various deposits reached 228314 million yuan, Net increase of 611 million yuan from the beginning of the year, 368.07% of the annual target, of which savings deposits increased by 67.18 million yuan from the beginning of the year, and public deposits increased by 544.2 million yuan from the beginning of the year; various loans increased by 183 million yuan from the beginning of the year, and the balance reached 2.245 billion yuan; 3139 personal channels were tied to the card, achieving a double half of the time task; mobile phone number payment binding completed 104.20% of the annual task, and the electronic social security card completed the annual task 100%. Expansion of Jinxiang e-payment merchants completed 164% of the annual tasks, monthly active acquirer merchants completed 121.21% of the tasks, precious metals handling fees completed the annual tasks of 125.21%.
In our eyes, he will always be the first person to work in that unit, the person who leaves work the latest, always the person who gives up his rest time, forgets to spend time with his children, and has always stuck to his post, and he will always give us the most positive and optimistic, encouraging everyone to overcome difficulties. Someone asked him, is it worth it for you to do that? He smiled and said: "This is not worth it, how many peasants, who have planted all their lives, how many people, only do the same work in their lifetime, no matter what they do, as long as they do a good job, everyone is satisfied, we are satisfied, that is the value." I hope to fight all my life on the road of serving the three rural areas, so that I feel worthwhile. ”
Photo: Zhang Moulian
Editor: Ma Shijie