Jimu news reporter Ding Peng
On September 25, when a man was staying at the All Seasons Hotel (Marina Square) in Yantai, Shandong Province, another man swiped his card to break into the room and urinated in the bathroom, and he was awakened by a sound while he was asleep. The man who mistakenly entered the room said that he had misremembered the room, and that he had asked the front desk to open a card for him. On September 26, a staff member of the public relations department of Huazhu Group said that the incident was currently being handled according to customer complaints.
The online rumor involved in the hotel Yantai all seasons hotel Marina Square branch (picture source Huazhuhui APP)
Jimu news reporter saw in the network video, a man sat at the door of the room to explain that he went to the wrong room, he said that he was originally living in 909, back to the hotel after the room card can not open the door, let the front desk to him to reopen the card, the front desk said that it is because and the mobile phone put a piece of demagnetization, the result he himself remembered the wrong room number, it opened to 609. The man said that after entering the room, he was afraid of disturbing his friends, so he did not turn on the light and went to the bathroom in the dark to urinate. A man on the spot tried to swipe the door with the card in the man's hand, and it was indeed a suitable room card.
In the video, a hotel staff member said that the hotel front desk did not verify the customer's information to open the card, and another staff member said: "The fault must be our side's fault." But the tenant of 609 said that he was wearing only one underwear and was already asleep, strangers could enter the room at will, did not check any information, he could not sleep at ease, asked the staff to call the general manager to deal with the matter, and said that he had called the police.
On September 26, the suspected customer of room 609 posted a video through social media saying that the incident remained unresolved. He also said that after uploading the recorded video to the Network, he was attacked by netizens. Some say he just wants it for free. But he made it clear: "No matter what work everyone does, if there is a problem, we should provide customers with solutions and methods to solve the problem." Just tell to sleep with peace of mind, how to sleep with peace of mind? If your lover, girlfriend, or girl encounters such a thing... That's not how I solved it. He also said that the solution he gave himself in the future may make you understand everything.
On the afternoon of September 26, the Jimu News reporter called the internet to spread the information about the hotel yantai all seasons (Marina Plaza store) involved, and the staff said that it was inconvenient to disclose the situation because it involved the privacy of customers. The reporter immediately called the Nanshan Road police station, and a staff member said that at nearly 12 o'clock on the evening of September 25, he did receive this police information. According to a person familiar with the matter, after the police arrived at the scene, the hotel and the two hotel customers, the three parties said that they would negotiate to deal with the matter, without the intervention of the police.
At about 5 p.m. on September 26, a man who claimed to be a staff member of the public relations department of Huazhu Group called reporters to say that the matter was being handled according to the customer complaint incident, and the customer was also communicating the handling plan.
According to a previous report by Jimu News, on the evening of August 5, Ms. Hua (pseudonym), a netizen named "Fiore Huahua" on Weibo, posted a video saying that when she was staying at a hotel in Shanghai, a naked man broke into her room in the early morning of July 31, and she was very dissatisfied with the handling method of the all-season hotel, and she would pursue it through legal channels. On the afternoon of August 6, the All Seasons Hotel issued an apology statement, saying that it would strengthen security rectification in the future.
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