Recently, the Yixing Municipal Affairs Service Etiquette Training Conference was held in the Yixing Civic Center, and more than 700 government service window staff in the city participated in the training in stages.
This training is the first time in the past ten years that all the staff of the city's government service window have concentrated on the etiquette training. The purpose of holding this training is to further standardize the government service etiquette of window staff, improve the level of government services, establish an excellent image of the service window of government agencies, and continuously enhance the sense of gain and satisfaction of the masses and enterprises. The trainees participating in the training were the staff of the Municipal Administrative Examination and Approval Bureau and the staff of the Administrative Examination and Approval Bureau (Government Service Center) of the town (park, street) in the city. During the training, the senior etiquette trainer gave a comprehensive, systematic and standardized explanation on how to maintain a good window image from the aspects of grooming, manners, and service language through the form of "theoretical teaching + practical exercises". In order to increase the effectiveness of the training, the training also added simulation links such as scenario setting and interactive guidance, so that everyone can deeply learn the skills of interpersonal communication and conflict handling.
At the training meeting, the trainees on the spot were fully engaged, actively participated in the interaction and spoke enthusiastically. "This training is very close to the actual situation of the post, which not only enhances the exchange and friendship between the cadres and workers of the whole municipal service, but also enhances everyone's sense of responsibility and mission, and in the future work, I will internalize the knowledge of government etiquette and externalize it in my heart, so as to better serve the masses." Zhang Donghong, a trainee, said.
Shan Tao, deputy director of the Yixing Municipal Administrative Examination and Approval Bureau, said that the Yixing Municipal Administrative Examination and Approval Bureau will take this training as an opportunity to create a civilized and courteous, standardized, warm and harmonious government service atmosphere in the city, enhance the "soft power" of government services, provide an important guarantee for further optimizing the business environment, and effectively promote "I do practical things for the masses" to go deeper and more concrete.
Source: Purple Cow News