Recently, the incident about Tesla's rights protection has been making a lot of noise.
The cause was a video of a car owner making a big fuss at the auto show that went viral on the Internet.
In the video, she stands emotionally on the roof of a Tesla, shouting with her arms outstretched:
"Tesla brake failure".
The owner of the car had previously rear-ended due to the failure of the Brakes of the Tesla he was driving.
However, when she asked Tesla for a claim, she was denied.
After-sales inaction, so that the owner of the car is greatly annoyed.
After many times of ineffective communication, this time I chose to "defend my rights".
This incident and its subsequent development have been constantly on the hot search and have been hotly discussed by people.
Many netizens feel that it is right to protect rights, but it is very inappropriate to protect rights in this way.
The woman was also eventually taken away by security personnel and detained for 5 days for violating public order.
After being released, the person personally apologized online for his excesses.
At the same time, he also said that he would continue to defend his rights in a reasonable and legal way and never compromise.
There are also many netizens who understand the owners and support them.
It is believed that the Tesla store is a big deception and arrogant attitude, which makes many car owners feel dissatisfied.
There was also a lot of back-and-forth between the incident and the incident.
Including, Tesla issued a statement late at night, releasing vehicle data, female car owners said that they violated privacy, the public questioned Tesla data, Tesla responded to data doubts...
Among them, many controversies have deviated from the center of events.
In fact, the core question should still come back to:
First, does Tesla have brake failure?
If so, how can it be confirmed to protect consumer rights?
These two questions Uncle Fish could not give answers.
Only an authoritative third-party testing center is called upon to issue an investigation report to restore the truth.
As we all know, in the face of large companies, the process of rights protection is indeed not easy.
It takes a lot of effort and patience.
Today, Uncle Yu will review an old film and talk about those things about rights protection.
"Never Compromise"
Erin Brockovich
This is a very inspirational big heroine movie.
"BigMount Beauty" Julia Roberts with the film, after the Oscars were sealed 20 years ago.
At that time, she was the goddess of many people's dreams.
In addition to the wonderful acting skills, the story content is also very attractive.
Adapted from real people and real events, it tells the difficult process of ordinary people defending their rights to large companies.
The plot is rich in twists and turns, and the emotions are inspiring.
So far, this film still maintains a good score of 8.4 on Douban.
Julia Roberts plays a single mom at the trough of her life, Irene.
Both marriages failed and he had to raise three children on his own.
The youngest daughter is only ten months old and waiting to be fed.
There are no fixed jobs, bank deposits are only double digits, and there is a bunch of debts.
At the beginning of the story, she suffered another failed interview.
The disaster was not only a one-way street, but also encountered a car accident and was hit by someone who injured his neck.
It's miserable.
Irene is a big and well-to-do beauty.
When she was young, she was also elected as a beauty queen.
Big long legs, big breasts, blonde hair, exquisite features.
Wherever you go, the return rate is very high.
However, the temper of the beautiful woman is not small.
Flammable and explosive, full of F-words.
If you don't like anything, you will go up and scare it.
Although he was poor, his face was clearly written "not good."
This kind of big grinning personality can be bad a lot of times.
For example, the car accident at the beginning, obviously not their own responsibility, but lost in the lawsuit.
Just because I didn't hold back for a while, I opened my mouth and started to swear in the courtroom.
He also talked a lot about his debts, which gave the jury a very bad impression.
Lawyer Ed (Albert Finney), who was originally victorious, is now powerless.
Irene, who did not get half a compensation, had to continue to look for jobs.
But only in exchange for the sinking of the sea again and again.
She decides to take up with Ed, who didn't help her win the case.
"Forced" to ask Ed to hire her as a handyman.
Erin was also really desperate.
On the surface, he is holding on to his face, but inside he is already close to collapse.
Out of sympathy for her tragic plight, Ed finally agreed to her.
Erin worked conscientiously and responsibly.
But her revealing dress, as well as her strong personality, seemed out of place in the always serious law firm.
And she lacks expertise, and her path to employment is not so glamorous.
In everyone's eyes, she is a rather frivolous woman, and she does not give her any good looks.
But Erin didn't care about that and still went her own way.
Dress in your favorite clothes and take every task seriously.
In a case file, she discovered something strange.
In a small town's insurance documents, all medical expenses are paid for by an electricity company.
Moreover, the test form showed that the test results of the other party were abnormal.
She simply applied to the boss and went to the local area to investigate clearly.
When I asked, I learned that the power company was responsible for the long-term medical expenses of all the residents in the town.
Why?
The resident said the explanation given by the company was because of "chromium".
Erin had no idea what it was.
So I went to the university to consult with professors in this area.
The professor told her that generally speaking of chromium, it can be divided into several types.
There is pure chromium, which is beneficial to the body;
There is trivalent chromium, which has little effect on the body;
There is also a kind of "hexavalent chromium", which is extremely harmful to the human body, and even fatal.
And it is a substance that is often used by power companies to prevent rust.
Finally, the professor also reminded Irene that if you really want to investigate this matter, you must keep a low profile.
Subsequently, Irene ran to the water conservancy to inquire about the information.
The sexy figure and dazzling dress that has always made colleagues dissatisfied have come in handy this time.
She successfully obtained a lot of information in this way.
At the same time, A copy was left, which was quite thoughtful.
After spending a lot of time gathering evidence, Erin discovers the truth:
Power plants discharge toxic wastewater.
And in order to reassure the residents, they take the initiative to bear their medical expenses, and even buy their houses directly.
Soon, the power company sent a lawyer to negotiate with Ed.
The other party tried in vain to calm things down and offered to settle the situation with $250,000.
But this figure, compared to the cost of future treatment, is a drop in the bucket.
The lawyer saw that he could not move Ed, and finally he put down the harsh words with arrogance:
"You'd better figure out who your opponent is."
"Our company is worth 28.2 billion."
28 billion!
It's scary.
Ed also showed a strong sense of justice at this time.
This hard bone, he just chewed it.
However, this case was originally only a real estate dispute case.
If it were to be expanded into a case of poisoning negligence, it would be much larger.
And it also means that Ed's small firm is officially confronting large enterprises.
But Erin was undaunted, and she assured Ed that she could find all the evidence.
So Irene began a lengthy investigation.
On the one hand, poisonous water and dead frogs are collected everywhere and sent to testing agencies for examination.
On the other hand, she went to meet the other victims in person:
There are women who have had five miscarriages before and after.
There are children who develop cancer at a young age.
There are also sudden discoveries of breast cancer.
……
The search for evidence, combined with contact with the townspeople, lasted 9 months and resulted in 411 plaintiffs and 162 statements.
The size of the case is so large that many peers are not optimistic about Ed.
However, the pressure of reality did not make the two retreat.
Instead, Ed wants to continue to expand the size of the case.
It is not just about making accusations against the local branch, but to find more evidence and sue the head office.
Punitive damages are awarded to them.
Throughout the case, Ed and Erin were perfectly matched.
Ed has professional legal knowledge and extensive litigation experience.
Irene, on the other hand, is good at dealing with people, can get information out of all kinds of people, and is very diligent and tireless.
From the discovery of the case to the final collection of complete evidence, Irene traveled for a total of 18 months.
That's not counting the time it takes to go door-to-door with residents to sign a lawsuit agreement.
In this long time, Irene has already memorized everyone's information.
Ask any resident and she can tell everything about it, including phone numbers and full medical records.
It can be said that Irene almost desperately tried her life for this case and broke her heart.
In this huge case, there are 634 residents involved.
The trial takes too long, and it is likely that the lawsuit that has been fought for more than ten years will not be paid.
Although some people can wait for more than ten years, it is difficult for people who are already terminally ill.
Therefore, Ed's final solution is to accept the case in groups, refuse to adjudicate, and reach a compensation agreement with the power company separately.
In the end, more than 600 plaintiffs received a total of $333 million in damages.
It became the most direct lawsuit in U.S. history.
Historically, every process of defending rights against a large corporation has been very difficult.
The first two years of the film "Blackwater" also tells a similar case.
A lawyer single-handedly filed a class-action lawsuit against chemical giant DuPont.
For DuPont, such lawsuits often took more than ten or twenty years, and many of them ended up in the end.
So they don't care at all, and the attitude is quite stubborn.
Lawyers can only use their own strength to fight this protracted battle.
It was not until 2015 that he had secured $670 million in compensation for 3,535 victims through 17 years of perseverance.
To this day, the battle is still not over.
If there were no real incidents, it would be hard to believe that such a rights appeal would be successful.
After all, ordinary people challenge business giants, often with the grasshopper shaking the tree no doubt.
Fortunately, kung fu pays off.
Never compromise, justice will eventually be done.
Crucially, it has made many people aware that:
Some of the highest characters are not unshakable.
Back to the recent Tesla incident.
Brakes, after all, play a vital role in the safety of a car.
Since consumers have raised questions, companies should still come forward to solve the problems, rather than responding vaguely.
Although the evidence is not enough, we cannot yet blame too much on the real situation of "brake failure".
However, as a giant in the field of new energy vehicles, the current public relations attitude is indeed a little dissatisfied.
Just look at the interview with Tesla vice president Tao Lin.
She is arrogant, does not answer the safety of the vehicle head-on, but directly throws the pot to the consumer, and even maliciously slanders.
Putting consumers who originally trusted themselves on the opposite side is not conducive to unloading and killing donkeys.
For this matter, Uncle Yu would like to make three small suggestions:
First, for the enterprise side.
It is often said that "the customer is God".
Ask yourself how many companies can treat customers as gods before and after consumption.
Enterprises should take responsibility and actively cooperate to solve after-sales problems.
In particular, for accidents that may cause serious personal safety, we must make every effort to deal with them.
Second, for consumers.
Safeguarding rights is the right that everyone should have.
However, the protection of rights also needs to be legitimate and legal.
Too extreme, whether it is for themselves or others, will bring a lot of negative impact.
Finally, there is third-party oversight.
On the one hand, it is necessary to establish a complete and reasonable accident detection system.
To avoid events that have occurred for so long, the corresponding third-party detection process has not been initiated.
Let the two sides pull back and forth, and no conclusion can be made.
On the other hand, it is necessary to do a good job of supervising and supervising the protection of consumer rights.
If there is a way to safeguard rights and the threshold is lowered, it will naturally not be a situation where rights protection can only be made.
In fact, such a problem is certainly not limited to Tesla.
If there is really a problem with Tesla's brakes, then other electric vehicles are likely to have more or less hidden dangers.
Improving the industry system is an effective and long-term protection for all vehicle consumers.
Water can carry boats, but it can also cover boats.
Who would have thought that since Tesla entered China for nine years, it has changed from a high-end big name sought after by everyone to a controversial problem enterprise.
If you need to wait until the regulatory authorities intervene every time to solve the problem, then such a company will not last long.
Only by realizing that the symbiosis and coexistence of the two is the long-term prosperity of the enterprise road.