Wuxi Airport Economic Development Zone: Improving Efficiency "Quartet" Runs Out to Optimize "Acceleration"

The Administrative Examination and Approval Bureau of Wuxi Airport Economic Development Zone (Shuofang Street) combined with the practical activities of "I do practical things for the masses" and continuously improved service efficiency with the working method of "emphasizing innovation, specialization, demand and practical results", and took greater steps in creating a first-class business environment.

Emphasize innovation and build a one-stop approval platform

The Administrative Examination and Approval Bureau of the Airport Economic Development Zone (Shuofang Street) implements centralized and efficient one-stop examination and approval services. The first is to comprehensively update the infrastructure and strive to build a comprehensive platform for private affairs and services for the people. In the hall, set up consultation and guidance area, comprehensive service area, self-service Internet area, self-service area, rest and waiting area and other areas, equipped with the latest equipment, and at the same time set up civilized guidance posts at the front desk in combination with party member volunteer service activities, to assist residents to use number machines, self-service inquiry machines, copiers and other equipment, not only to ensure service order, but also to improve the service experience. The second is to adopt a comprehensive service method, and all departments have formulated and introduced standards for the construction of service centers for the people, compiled and published government services, public services, and convenient services, and streamlined and compressed work materials item by item and link. Establish and improve work guidelines and work procedures, unify handling procedures, unify service standards, and break the traditional model of "multi-window to do one thing" in the human and social science business handling window, adopt the comprehensive service model of "one window to do multiple things", and achieve double improvement of service efficiency and work ability, so that the masses can understand and do things well.

Emphasize professionalism and build a high-level business team

The Administrative Examination and Approval Bureau selects a strong approval service team. Set up front-line window party member service posts, mark the identity, temper the party spirit, enhance the spirit, give play to the vanguard model and leading role of each party member, consciously invest in the vivid practice of serving the high-quality development of the airport economic development zone; establish a "empowerment" + "empowerment" general quality ability training system, through rotational exchanges, follow-up learning, special training and other forms, to make up for business shortcomings, improve the window post business undertaking ability, self-management ability, emergency and emergency handling ability; improve the positive incentive mechanism for business assessment, Intentions to improve the quality of service, win the reputation of the masses, to create a "golden signboard" that benefits enterprises and facilitates people's services.

Emphasize demand and develop personalized service packages

The Administrative Examination and Approval Bureau of the Airport Economic Development Zone (Shuofang Street) fully integrates party building and government service work, effectively starts from the actual needs of enterprises and the masses, designs the optimal plan of "what I want to do", "what to do", and "how to do", formulates personalized catering service projects on demand, provides whole-process tracking reminders, comprehensive guidance, and companion support services, and ensures that business handling is handled one-way into the door, one step in place, and one time, so that the service has speed and temperature. Regularly visit enterprises and people with employment difficulties, investigate and understand the needs of both sides, strive to solve the problem of asymmetric information in the talent job market, collect the jobs provided by enterprises in the jurisdiction, release relevant information and policy services with the help of the "Airport Shuofang" WeChat public account, community LED display, resident exchange group, and organize the employment "job" traffic into community activities, guide job seekers to consult information directly to enterprises, submit resumes, and fill in job registration intention forms, which has won wide praise from enterprises and job seekers in the jurisdiction.

Emphasize practical results and consolidate the working atmosphere of doing practical things

The Administrative Examination and Approval Bureau has accelerated the integration of units, department personnel, matters, and platforms, and orderly promoted the transfer and undertaking of matters in the field of social affairs; aimed at the weak links affecting the comprehensive service reform of the window, sorted out the boundaries of rights and responsibilities of 78 authorized licensing matters, and solved the difficult problems of long-term business supervision; continued to deepen the practical activities of "I do practical things for the masses", vigorously publicized and promoted the Internet, 24-hour self-service, improved the experience and satisfaction of enterprises and the masses, and made every effort to create a fast, efficient, and difficult business. A new atmosphere of good service for government services. Further focus on the micro-needs of all kinds of personnel in the jurisdiction, repeatedly visit the retired workers in difficulty, issue special hardship condolence money, reduce their living burden; regularly arrange staff to "walk the streets and alleys" to visit the shops in the jurisdiction, and provide various types of entrepreneurship and loan subsidies for merchants who meet the requirements, so as to solve the problem of the masses' urgency and anxiety and enhance the sense of happiness of the masses.

Source: Purple Cow News