Surging News reporter Wu Qi Intern Li Jinxian
In response to the surging news's previous report that "the owner of the Zhijie S7 said that his rights protection was prevaricated by many parties", on October 18, the owner of the car Mr. Li told The Paper that the relevant staff of the "Yaojiayuan store" apologized for the incident and agreed to return the car, promising to refund the full amount according to the ticket price. On October 19, The Paper learned from the staff of the "Yaojiayuan Store" that the relevant orders had been returned to the car. At present, the two sides have reached an agreement.
According to a report by The Paper on October 17, Mr. Li, a Beijing car owner, bought a "Zhijie S7" at the Beijing Yaojiayuan Store (hereinafter referred to as the "Yaojiayuan Store") in the Hongmeng Zhixing User Center on August 25 this year. On September 18, the whole car was powered off and unable to turn while driving on the highway. After seeking help from the service hotline of HarmonyOS Zhixing, the accident vehicle was towed to the HarmonyOS User Center Beijing Borui Automobile Park Store (hereinafter referred to as "Borui Automobile Park Store").
Mr. Lee's vehicle showed limited power
Mr. Li believed that the above-mentioned vehicle failure was in line with the return situation of the "Provisions on Liability for Repair, Replacement and Return of Household Automobile Products", so he proposed to return the car to the "Borui Automobile Park Store". However, the store said that the background data proved that the vehicle did not lose its steering function, and it did not support the return of the car, but only supported maintenance. Mr. Li was not satisfied with the result, and communicated and negotiated with Hongmeng Zhixing, "Yaojiayuan Store" and "Borui Automobile Park Store" many times, but the relevant issues have not been properly resolved.
From October 12, The Paper has called Hongmeng Zhixing, "Yaojiayuan Store" and "Borui Automobile Park Store". The staff of the Hongmeng Zhixing service hotline said that the consumer's problems will be fed back to the user center for verification and processing, and the actual testing of the "Borui Automobile Park Store" and the follow-up plan shall prevail. The account manager of the "Yaojiayuan Store" said that the vehicle problem was handled by the "Borui Automobile Park Store" where he is currently located.
On October 18, Mr. Li, the owner of the car, told The Paper that the relevant staff of the "Yaojiayuan Store" apologized for the incident and agreed to return the car, promising to refund the full amount according to the ticket price. On October 19, The Paper learned from the staff of the "Yaojiayuan Store" that the relevant orders had been returned to the car.
This issue is edited by Xing Tan