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The Chinese sweeping robot chased the United States master, swearing wildly, and they were frightened on the spot
The person was sitting at home, inexplicably chased and scolded, and the other party was still a sweeping robot, and the United States lawyer was confused on the spot.
Daniel Swenson, a lawyer in Minnesota, was watching television when a Chinese-made robot vacuum cleaner malfunctioned.·
"It sounds like choppy radio signals or something, and you can faintly hear snippets of sound."
Through the robot vacuum's app, he saw a stranger using the remote control function to turn on the robot's live camera.
At first, Svensson thought it might just be a malfunction of the robot vacuum, and after resetting the password and restarting the robot, he sat back on the couch and sat next to his wife and 13-year-old son.
But as soon as he sat down, his buttocks were not yet hot, and the sweeping robot began to move uncontrollably on its own.
And shouted racist expletives loudly and clearly in front of Svensson's son: F*** n******s
"CTM's!" The voice screamed over and over again.
"I feel like there's a kid on the other end of the robot vacuum, maybe a teenager talking, maybe they're just jumping from one device to another, harassing the family," Svensson said. ”
This time, Svensson turned the robot off completely.
Since Svensson keeps his robot vacuum on the same floor as the master bathroom at home.
Our youngest kids were bathing there, and I was worried that it might see me and my family undressed. ”
"I was shocked at first, and then it almost turned to fear and disgust. ”
"It would have been even worse if the robot vacuum had turned on the camera without making a sound and quietly peeked at his family. So, I'm glad that hackers can't help but make their presence felt. ”
Although his son didn't quite understand how "terrifying" the encounter was, Svensson didn't want to take the risk. He took the robot vacuum cleaner to the garage and never opened it again.
After his Ecovacs robot was hacked, Svensson filed a complaint with the manufacturer.
After back-and-forth with customer service, he received a call from a senior Ecovacs employee in the United States: "They said three or four times that I should take a video to record what happened." ”
"Every time I told him, 'yes, that's great, but I'm more worried that a hacked robot is watching us right in the middle of my living room and maybe even recording us.'" ”
But the employee didn't seem to believe what he was saying, and Svensson asked, "Is this preventing me from continuing to complain?"
In fact, Svensson is not the only one who is chased and scolded by the robot vacuum, in just a few days, the Ecovacs Deebot X2 robot vacuum cleaner in more than United States cities has been hacked:
A Deebot X2 robot gets out of control and chases its owner's dog at its home in Los Angeles. The robot is being manipulated in the distance, and an expletive voice can be heard from the speaker.
In the middle of the night, one of El Paso's Ecovacs robots began spewing foul language at its owner until he unplugged it.
There are also sweeping robots that quietly take pictures of the owner at home, but they do not issue a warning.
Later, Svensson received a phone call from Ecovacs and was told that the company had conducted a security investigation into the reported issues. The company representative told him via email: "Your Ecovacs account and its password have been obtained by unauthorized persons.
They also say that the company's technical team has identified the IP address of the criminals and disabled it to prevent further access.
In a subsequent email, they told him that "there is a high probability that your Ecovacs account has been affected by a 'credential stuffing' (this is when someone reuses the same username and password on multiple websites and the password combination is stolen in a separate cyberattack)".
In fact, as early as six months ago, security researchers tried to notify Ecovacs that their robot vacuum cleaners and applications had major security vulnerabilities.
The most serious problem is a defective Bluetooth connector that results in full access to the Ecovacs X2 from more than 100 meters away. In addition, there were problems with the PIN code system that protected the robot's video signal and remote control functions, and the warning sound played while the camera was being watched could be disabled from a distance.
But Svensson said he was not informed of the PIN problem in any of his communications with Ecovacs.
"I asked them if this had happened to other people as well. They just acted shocked – as if nothing had happened. ”
In the face of media skepticism, Ecovacs issued a statement on October 11, 2024:
Out of respect for consumer privacy, Ecovacs does not make public comments on individual consumer situations.
Ecovacs conducted a thorough internal investigation at the end of May 2024 and found no evidence that any usernames and passwords had been obtained by unauthorized third parties as a result of the compromised Ecovacs systems.
The investigation also uncovered a credential stuffing incident in which a third party attempted to access Ecovacs' customer account using an email address and password. The number of login attempts was significantly higher than the average daily login, with a ratio of 90:1. These attempts all came from the same IP address, which was identified as coming from an unusual device and an unusual location. As soon as the problem was discovered, this IP address was immediately blocked.
To keep consumers up to date and to emphasize the importance of changing security protocols, Ecovacs sent a reminder email to customers from May 31 to June 1 asking them to change their account passwords.
Ecovacs takes its responsibility for security and data very seriously, and in recent months, they have taken a number of steps, including improving the remote live video bypass PIN code issue, which is now resolved. To further enhance security, an over-the-air (OTA) firmware update will be available in the second week of November 2024 specifically for the X2 series.
ECOVACS always prioritizes product and data security and the protection of consumer privacy. We assure our customers that our existing products have a high level of safety in their daily lives and consumers can use them with confidence.
ECOVACS EMPHASIZES THAT CONSUMERS CAN ALSO IMPROVE THEIR CYBER SECURITY BY USING STRONG PASSWORDS, REGULAR SOFTWARE UPDATES, ADDING NOTIFICATIONS OF SUSPICIOUS ACTIVITY AND FACTORY RESETS.
(Excerpted from the WeChat public account North American Money Saving Express)