Mr. Feng's family lives in Hangzhou's West Lake District
During the long holidays
He wanted to let the child relax
I took an old mobile phone and gave it to my children to play with
Mr. Feng said
The old phone used to be used by myself
There are some accounts above that are not logged out
I didn't take it seriously at the time
Mr. Feng: Because I usually do business, there is a lot of water, so I didn't pay attention to my mobile phone in the past two days, because these two days also happened to rest, I looked at it at five o'clock yesterday (October 5), how to spend 5,000 yuan on Pinduoduo, 8,000 yuan, and a lot of money went out. I later thought that I usually didn't consume anything on Pinduoduo, so I opened it and saw that from October 1st to yesterday, I had almost consumed more than 100,000 yuan. Later, I found out that it was on Pinduoduo, my child was only 9 years old, and he bought various so-called accounts.
Mr. Feng said
I have two accounts on the Pinduoduo platform
Because there is a limit on the account
The child spends through two accounts
He made a rough estimate
In total, more than 100,000 were spent
Including skins, recharge, account purchases, etc
Some of these orders have already been refunded
According to his statistics
The two accounts combined
At present, there are still 72,683 yuan that have not been refunded
Mr. Feng said
The more than 70,000 that have not been returned
Of these, 69,936 yuan is in one
It is consumed in a store called "Guagua Online Game".
Contains a "Egg Boy Party" account worth 31,560 yuan
and a "fifth personality" account worth 38,376 yuan
Mr. Feng's son: If you charge it yourself, my parents will tell me, and then I will go to the Internet to find a substitute charge or sell an account.
Reporter: Then how did you know that you could buy these things?
Mr. Feng's son: I heard from my classmate that his mother bought it for him.
Reporter: Do you have an idea of how much it spent?
Mr. Feng's son: No.
Reporter: What's in its account?
Mr. Feng's son: Even if there are skill special effects, there will be changes, and there are special hugging actions.
Reporter: Then how did you know the payment password?
Mr. Feng's son: I also forgot how I knew, it seems that my sister told me. [I] just bought an account and he made me pay all the time.
Reporter: Why did you keep paying, did he explain it to you?
Mr. Feng's son: I don't know, he asked me to buy it all the time.
Mr. Feng: First of all, as adults, I think there is a problem, whether it is the supervision of passwords, or a series of problems with electronic products encountered by children, we also have a big problem, and we will also have to supervise it in the future.
The reporter looked through the chat logs
It was mentioned in the first message sent by "Guagua Online Game".
Minors are prohibited from purchasing game merchandise
The staff also asked the age of the user
The reply was, "20."
The journalist noted
During subsequent purchases
The merchant sent multiple payment links one after another
Prices vary
And send a message below the link to explain
"Avoid limits, pay you separately"
Mr. Feng said
He also admitted the small consumption
However, the amount of consumption in the "Guagua Online Game" store is relatively high
He wanted to communicate with the other party again
Mr. Feng: There was a reminder in front of me, saying that minors cannot recharge, when the other party answered that you are 20 years old, I think as a platform should there be supervision, face scanning, ID card photography, etc., you have to have such a regulatory process. Of course, I hope that all of this money will be returned, and secondly, I hope that the platform will be more strictly regulated.
"Guagua Online Game" store staff: The feedback from the customer service is that I have purchased two best accounts, one is "Egg Boy Party", and the other is a game account of "Fifth Personality". The total value is paid (69,936 yuan) so much. If you can negotiate a refund on the account side, when he places an order, he uses an adult's account, and when the customer service asks about the age, he replies with the age of an adult, which also causes a certain amount of deception to place an order. I also communicated with the relevant shareholders of our company about your matter, and gave you the highest treatment plan, which is 80% of the amount, to deal with this refund, and then this 20% loss is shared by us (and parents).
The reporter reported the situation to the staff of the platform
The other party replied:
"The platform requires minors to purchase game products
Consent from a guardian is required
Coordinated by the platform
Related orders support refunds according to rules"
Later, Mr. Feng gave feedback
He received a total of more than 71,000 yuan in refunds