Master Xiao's new car was bought less than half a year ago
He felt that the sound of the engine was not quite right
Master Xiao: Now the voice is a hoarse voice, not the sound of a normal engine.
Master Xiao's shortcut off-road vehicle
It was June of this year
I bought it at the 4S store of Hangzhou Xiaoshan Ruitu Jietu Automobile
The price of the car is about 150,000 yuan
At present, more than 6,000 kilometers have been driven
He said when he picked up the car for more than a month
I have occasionally heard the "hoarse" sound of the engine
Master Xiao: When I checked, I said, sometimes there are, sometimes no, it is normal not to find out, the sound behind is getting louder and louder, I went to the maintenance department on September 3 to check out, it is the oil pump broken.
According to the regulations of the three guarantees of the car
Within 60 days or within 3000 km for a family car
Quality problems occur due to the main parts of the engine
Consumers have the option to replace the engine
Within the validity period of the three guarantees
Engines, transmissions, power batteries
Driving drive motors and steering systems
Braking system, suspension system, transmission system
The same main component of the pollution control device and the car body
Due to its quality problems, it has been replaced 2 times
Still not working properly
The car can be returned or exchanged
Master Xiao doesn't remember the first time he noticed the abnormal noise
The number of kilometers the car has traveled
Master Xiao: He just said repair, give me a maintenance, I originally said either refund or change the car. Either give me lifetime maintenance, or if the engine is like this again, you can guarantee me a replacement car.
The service director of Hangzhou Xiaoshan Ruitu Jietu Automobile 4S Store introduced
The condition of this car does not meet the conditions for return and exchange
It cannot meet the demands of lifetime maintenance
Hangzhou Xiaoshan Ruitu Jietu Automobile 4S Store Director Mo: The most direct way to deal with the sound of the oil pump is to replace the oil pump, which can solve this problem. Simply removing the oil pan and changing the oil is not a major overhaul. I can make up for the customer's maintenance twice from the after-sales side.
Master Xiao: This car has a lifetime warranty policy from the manufacturer
He is ready to negotiate with the 4S shop to replace the engine