Recently, a consumer posted a complaint about "JD.com" on the "Woodpecker Complaint_315 Complaint_Complaint and Rights Protection_China.com's Consumer Service Platform", which is as follows:
The purchased apple has its own quality problems, and I ask JD to return it for me and refund it to protect my legitimate consumer rights and interests-Woodpecker Complaint Platform
Placed an order on Jingdong App for an Apple 16pormax 512G primary color, the merchant is the Apple franchise store Longhua Rainbow Store, and the registered company is Shenzhen Kudong Digital Co., Ltd. In the process of using the mobile phone, I found that the switch button is white, the screen is broken, the software content is incompatible and can't keep up, the widget cross black screen frame, and the black bar appears above the software slide, etc., for which I have gone to the genius bar of Apple's authorized repair shop for testing, and issued a test report. I tried to contact JD customer service and applied for after-sales, but the merchant rejected my return application, so I also applied for the JD platform to intervene in the processing, but JD and the store shirked each other's responsibilities and were unwilling to bear the problem of replacing the after-sales goods, hoping that the market supervision department could investigate the matter and safeguard the legitimate consumer rights and interests of my consumer Ouyang Liguang.
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