Chao News Client Editor Ye Haihan
As the National Day Golden Week comes to an end, highways across the province have ushered in a peak of return passenger flow. As an important transfer station for the return driver to rest and replenish, the high-speed post network service area of Zhejiang Communications Group strengthens traffic guidance, optimizes service guarantee, coordinates material allocation, and warmly escorts the return journey of drivers and passengers with warm service.
Strengthen guidance, deepen coordination, and fight the "active battle" to ensure smooth operation
Yuan Dapeng, a security guard at the Shaoxing service area, directs vehicles in the square
"Please drive this way, there are still a few parking spaces ahead." "Please slow down and watch out for pedestrians." The traffic flow commanders of the Shaoxing service area of the Hangzhou-Ningbo Expressway are scattered at the entrances and exits of the service area, the refueling area, the truck parking area and other positions, and adopt the method of "superimposed" stationing and "crossing" to ensure that each key point is manned.
In order to cope with the peak of the return traffic flow on the National Day, the high-speed post network service area pays close attention to the road traffic situation and weather changes during the festival, increases the coordination with the high-speed traffic police, road administration and other road-related units, and adjusts the "one station, one policy" emergency plan in a timely manner from various aspects such as personnel arrangement, on-site guidance, and convenient services. Each service area uses hard isolation facilities such as water barriers and warning cones to set up temporary parking spaces, canalize and divert the passages into the area, and add order maintainers in key areas to carry out traffic order guidance.
Warm-hearted service, smart travel, to create a warm journey
Hu Jiao, a volunteer from Jiaxing Service Area, guides drivers and passengers in the comprehensive building
"Hello, can I ask for any help?" "For the toilet and boiling water room, please take the escalator upstairs." Hu Jiao, a volunteer from the Jiaxing Service Area of Shanghai-Hangzhou Expressway, wore a striking red vest and provided consultation and guidance services for passing drivers and passengers with a smile. In the face of drivers and passengers who are not familiar with the road conditions, she patiently guides; In the face of the elderly with limited mobility, she enthusiastically supported them; In the face of the driver and passenger who were injured in the accident, she cared for her. It is the hard work of the volunteers that really makes the drivers and passengers feel the beauty of travel.
Each service area relies on the information desk, driver's home and other carriers to improve various service functions, and provides free information consultation, route guidance, assistance and guidance and other warm-hearted services for drivers and passengers in the past. The Jiaxing service area uses the smart display screen to provide drivers and passengers with information on the road conditions ahead, the real-time status of the toilet, etc. A supply service station was set up in the Fenghua service area to carry out warm-hearted services. Zhuyong Dongyang Service Area arranges young volunteers to assist in the orderly charging of new energy vehicles at the charging pile site in the service area.
Prepare sufficient materials, coordinate deployment, and ensure the material needs of drivers and passengers
He Meijun, the director of the Jintang gas station of Zhoushan Expressway, refueled the vehicle
"Hello, welcome, what oil does the master add? How much to add? "Please wait a minute, I'll be right there!" He Meijun, the director of the high-speed Zhoushan gas station, shuttled between the various refueling islands and the tank farm, waving his hand again and again, refueling with a gun, and receiving and unloading oil products again and again, to ensure that every vehicle that needs to be refueled can be served in time.
In the face of the peak of holiday returns, each service area communicated with relevant suppliers in advance on the supply of commodities and raw materials to ensure that the supply of catering raw materials, public food and commodities was sufficient. The gas stations in each service area always pay attention to the system inventory, strictly implement the high-level operation of oil products, and maintain close contact with oil supply logistics to ensure the normal and orderly supply of oil products. According to the actual demand and historical sales data, the convenience store in the service area "Yibaigou" increases the order volume in advance to ensure that the inventory of high-demand goods such as Red Bull, water, and instant noodles is sufficient.
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