When what was a dream of a cosy haven turned into a renovation nightmare, a modern version of the "aesthetic battle" was staged between a Changsha owner and an interior designer. The dispute was like a contest of fire and ice, with the positions of the two sides at odds with each other, and eventually turned into a protracted legal confrontation.
Imagine opening the blueprint of your new home with great anticipation, only to find that it looks like a "haunted house" in front of you. This is what happened to the protagonist of our story, Mr. Zhu. At the beginning of 2024, Mr. Zhu found Ms. Fang of Chunfeng Herui Studio with a yearning for a better life, hoping to create a dream home for his new house.
They signed a decoration design contract with a total price of 60,000 yuan, and Mr. Zhu also happily paid 60% of the advance payment, as if he was investing in his dream.
When the design drawings were presented to Mr. Zhu, his mood was like riding a roller coaster. The lines, colors, and layouts he saw were not a warm and harmonious home, but a creepy "haunted house". Mr. Zhu's disappointment and anger erupted like a volcano, while Ms. Fang thought Mr. Zhu was "aesthetically poor", as if to say, "You don't know how to appreciate the beauty of art." "
This aesthetic clash is like a collision of two worlds. Mr. Zhu represents the yearning of ordinary consumers for a comfortable life, while Ms. Fang symbolizes the pursuit of art by professional designers. The differences between the two sides are like an insurmountable chasm that grows as time goes on.
On the last day of the contract period, Mr. Zhu asked for a refund, but was denied. It's like a war that's about to break out, and both sides are preparing for the coming conflict. Sure enough, since the beginning of March, the two parties, who should have cooperated happily, launched a protracted "scolding war" on the online platform.
On April 23, he received a court summons like a bolt from the blue. It turned out that Ms. Fang sued Mr. Zhu for infringing on his right to reputation and name. The "personality dispute case" was tried in the Changsha County People's Court on June 3.
The court's verdict was undoubtedly a blow to Mr. Zhu. He had to post a video of a public apology on the online platform on September 15. The video is like a miniature version of the documentary, in which Mr. Zhu presents the WeChat chat with Ms. Fang, the blueprints and the court summons in chronological order, restoring the whole story to the public.
In the video, Mr. Zhu admits that he used some inappropriate words in his anger and ended up hurting the other party. He expressed respect for the court's decision and admitted that he had violated Ms. Fang's right to reputation. Mr. Zhu's apology is not an unconditional surrender.
He stressed that although he apologized, he would never regret his rights protection. This attitude is like that of a warrior, even if he loses on the battlefield, he does not forget his original intention. Mr. Zhu's case has provoked deep reflection on consumer rights. He claims to be "one of the thousands of consumers who have been cheated and strive to defend their rights", which expresses the voice of many consumers.
This dispute is not simply black and white. In another video on September 16, Mr. Zhu apologized again, but stressed that he was apologizing for some radical rhetoric, not for the act itself. He has an insightful view of the business-consumer relationship, arguing that customized services should aim to meet customer needs, rather than impose one's own ideas.
The attitude of the designer Ms. Fang is also worth playing. She chose to remain silent and no longer speak out on the online platform. Ms. Fang believes that Mr. Zhu's behavior is to win traffic, she said: "How can a truly capable person get traffic by slandering and spreading rumors about others? This sentence expresses her insistence on professional ethics.
The dispute, which lasted from the beginning of the year to September, was like a marathon, testing the endurance and wisdom of both sides. Ms. Fang said: "We have to accept this kind of impermanence in life, right, I don't need to feel sorry for myself when I encounter unfair things, just keep a normal heart and do my best." This attitude shows the maturity and rationality of a professional.