Ms. Wang introduced
Her daughter has been diagnosed with myopia since she was in elementary school
The degrees have been on the rise for two years
This summer, it was found that the left eye was 425 degrees
375 degrees in the right eye
In order to control the degree
August 10th
Ms. Wang bought her child a pair of glasses worth more than 2,000 yuan
It is said that it can maintain myopia
But it hasn't arrived until now
She also mentions an episode in the conversation with the store
Ms. Wang: The frame of the glasses I ordered is called "Li Bai", and the lens is a myopia prevention and control lens of Nikoncon's Advantage 3.0 series, which is recommended by doctors in the hospital. Because the lens is a custom film, the customization cycle is 7 to 10 days, (the child) is basically a pair in the first half of the year, and it may be the 6th pair.
Reporter: Is it all at this price?
Ms. Wang: Plus the frames may be between 3,000 and 4,000.
Ms. Wang introduced
The price of this pair of glasses is 2578 yuan
It was written on the sales slip at the time
Date of Shooting: August 20th
The day of the interview was September 10th
Ms. Wang said she had not yet gotten her glasses
Ms. Wang: Her attitude was to say, I can't help it, I haven't done anything wrong, why do you keep urging me. When I called, the two of us also intended to negotiate a solution and return the glasses. In fact, I have reached an agreement with the boss surnamed Li in this process, but at the end of this call, another female voice broke in, based on the previous communication, I think it was another boss, she said why I have been embarrassing them, saying that I am insatiable, saying that I will curse our children's eyes will never be good, anyway, I said some more vicious words, and said very loudly and clearly on the phone, I will do my hand at the frames and lenses I handed over to you. In the end, I think that this business has broken through the moral bottom line.
Ms. Wang provided WeChat chat records with the merchant
Between August 10th and 20th
Ms. Wang asked about the progress of the glasses several times
The other party said: "Because the factory is about to open, there are a lot of orders
All I can do is help you expedite the .....
Why do you have to use the date of the camera on the billbook like this?
It's hard for us."
"I also went to the premium trustee outside the province to find a relationship to place an order...
You've made the hardest list I've ever done in the past two years."
Come to this Ten Mile Glasses Hangzhou Qingchun store
The door was closed at the time of the interview
There was no one inside
By phone
The reporter contacted the staff of the store
Shili Glasses Hangzhou Qingchun Store Staff: We have made this clear many times, it is Nikon that cannot give glasses, Ms. Wang is unreasonable, saying that it must be. Nikon has already made an announcement, not that we don't want to give it, it's that we can't give it. The plan asked her to refund and buy elsewhere, but Ms. Wang was unwilling, and this matter was very simple.
Reporter: Why did you promise August 20 at that time?
Ten Mile Glasses Hangzhou Qingchun Store Staff: The original promise was that Nikon did not make an announcement.
Previously, the staff sent a copy to Ms. Wang
《Explanation on the Extension of Lead Time of Control Advantage 3.0 Lenses》
It reads: After entering the summer
Due to the surge in orders and the serious scheduling
Control Merit 3.0 lenses will be delayed in their arrival
The reporter consulted Nikon's official hotline
Nikon's official hotline: The order volume of this product is relatively large now, so it has to be ordered for production, so it has been postponed, and the factory is in China.
Reporter: How long will it be postponed?
Nikon's official hotline: It depends on the time when she placed the order, about 4 weeks.
The customer service said
The note was signed
Zhejiang Weiyicai Health Management Co., Ltd
is their agent
Ms. Wang mentioned earlier
Verbal altercation with the store on the phone
The staff of Ten Mile Glasses Hangzhou Qingchun store
That's how it was responded
Ten Mile Glasses Hangzhou Qingchun Store Staff: It was she who made the first phone call again and again, and finally she couldn't stand it, and she said that she would give her a "Li Bai" frame. Half an hour later, I called and asked for two hundred dollars. So we talked about excess, if we talked about excess, it was in our store, maybe the service level was not enough, we will improve it in the future. But you don't have to look for me for anything else, we won't give her anything else, except for a refund, or you just wait. It's useless for you to look for me, you golden-eyed.
The reporter checked with Ms. Wang
She said
This plan was first proposed by the store
At the time, she wanted to wait for the glasses
Not accepted
Previously, the store used the frames sent by Ms. Wang
A spare pair of glasses was made for her
Refunds were made at the store on August 19th
But Ms. Wang didn't accept it
I transferred the money to the store again
Ms. Wang: If she can provide the glasses within 5 days, I have been queuing for 30 days, if I can get it, please ask her to provide me with this pair of glasses. If not, she needs to explain and formally apologize. Second, let's negotiate how to solve this problem.
The reporter tried to communicate with the store
Inquire about Ms. Wang's waiting time
Ten Mile Glasses Hangzhou Qingchun Store Staff: She is a housewife, she doesn't know what's going on, aren't you unreasonable? It's not something we can control.
Reporter: So now I'll talk to you about the situation.
Ten Mile Glasses Hangzhou Qingchun Store Staff: We can't give it, Nikon gives 50 days, which means that it may be until the end of this month, and if it is postponed, we can't do anything.
Previously, the store said in WeChat:
"The spare mirror that was sent to you before will be given to you by our store
If we really can't agree on the two sides
We also respect your wishes to go to court."
Ms. Wang said
She is already in contact with a lawyer
We will consider resolving the matter through legal means