In order to further strengthen the service quality and create an excellent window image, recently, Wutongquan toll station has taken a series of measures from the aspects of convenient service, charging process, civilized service, safety management, etc., and constantly explored innovative service methods to promote the image of the window.
Pay attention to the details and do a good job in extending services
All employees are required to greet every passing driver and crew with smiling service, cordial greetings and intimate care. Take the initiative to answer questions for drivers and passengers, and provide various extension services, such as detailed route guidance, real-time weather services, etc., so that the toll station can become a warm station for drivers and passengers during their journey, and create an image of "warm service window".
Pay attention to strict norms and do a good job of grooming and ensuring smoothness
In order to ensure that when the traffic flow is large, do a good job in ensuring the smooth passage of the lane, all teams are required to start the emergency plan in a timely manner around the key points of ensuring the smooth flow of the road, increase the number of diversion personnel, open all lanes, quickly and efficiently dispose of special vehicles, ensure the rapid and orderly passage of vehicles, and create an image of "efficient and convenient window".
Pay attention to gentleness and decency, and standardize civilized service
Regularly carry out civilized etiquette training, strengthen training from the aspects of smile service, civilized language, body movements, etc., and constantly standardize service language and behavior, so as to effectively dress neatly, look dignified, and have a kind attitude. Through mutual observation and evaluation, we can find out the shortcomings, improve them in time, and make every effort to shape the image of "the window of civilization demonstration".
Strictly implement and strengthen safety management
The stationmaster and squad leader on duty each shift strengthen the safety inspection, hidden danger investigation and maintenance of key areas and important links such as charging facilities and equipment, monitoring equipment, and fire-fighting equipment, and coordinate the optimization and maintenance of mechanical and electrical equipment, so as to ensure that problems are immediately rectified, conduct comprehensive inspections of emergency equipment, ensure normal operation in emergency situations, and create an image of "safe and smooth window" through a series of safety measures.
Contributed by Qin Ling (Wutong Spring Toll Station)
Edited by Han Na
Audit|Fu Jinghua