"I have recorded your needs, and someone will contact you later, so please wait." At 10 o'clock in the morning of August 2, on the city's central district pension service information platform, the operator You Xiaoya was answering the hotline calls of the elderly. In order to open up the communication channels between the government and the elderly groups and provide better services for the elderly, the Civil Affairs Bureau of Shizhong District has created this 88812349 elderly care service hotline.
At present, the mainland is rapidly entering an aging society, and the awareness of the elderly is also changing. From the traditional "raising children and preventing old age" - focusing on family pension, it has gradually transitioned to a socialized pension system that mainly relies on the government, the community and pension institutions.
The pension service hotline built in Shizhong District can provide the elderly with pension policy consultation, online return visits to government purchase services, and pension resource docking and other services, equipped with a 24-hour all-weather call center, and go deep into the streets and communities of Shizhong District to set up a professional offline service team to improve service efficiency. Zhang Nan, director of the city's central district pension service information platform, said that the hotline can now serve 40,000 elderly people every year.
At present, most of the elderly still adhere to the family pension-based pension method, and the Civil Affairs Bureau of Shizhong District will continue to use digital technology to help improve the pension service, and empower the development of the pension service with new ideas and new ideas. A professional offline service team has been set up to go deep into the streets and communities, carry out diversified offline public welfare activities guided by the needs of the elderly, and continuously expand the types of services and improve service efficiency.
In addition, the platform also relies on the "Shandong's first mobile version of the pension map" applet and adopts the form of "online customer service + offline consultant" to achieve one-to-one accurate recommendation of nursing home services. At present, the "pension map" column has gathered nearly 2,000 pension institutions in the province.
In the next step, the Civil Affairs Bureau of Shizhong District will continue to improve the construction of the pension service information platform in Shizhong District, help the level of pension services with digital technology, empower the development of pension services with new ideas and new ideas, provide more intelligent health pension industry service projects for the elderly, and continuously meet the growing demand for pension services for the elderly.
Reporter: Yang Wenwen Editor: Yang Wenwen Proofreader: Li Li