With the arrival of the summer travel peak, Nanchang East High-speed Railway Station ushered in a busy summer transportation moment. In order to further provide a more comfortable and convenient travel experience for the majority of passengers, Qingshan Lake District has actively launched volunteer services for summer transportation. The Youth League District Committee and the Comprehensive Service Center of Nanchang East Railway Station jointly carried out the summer social practice activity of "Youth Heroes Homecoming" for college students. Returning college students provide volunteer services such as guidance and consultation, key assistance, and emergency rescue for passengers at Nanchang East Railway Station to help passengers travel happily. 12 college student volunteers, 600 hours of service in 60 days, providing warm service to 1,000 passengers per day.
【Meticulous Training】
The relevant person in charge of the Comprehensive Service Center of Nanchang East Railway Station organized and carried out pre-job training for volunteer service of returning college students.
Safety knowledge, job business, emergency response, summer transportation services and other contents are trained to deepen volunteers' understanding of volunteer service work and improve volunteers' service awareness and ability.
Due to the short operation time of Nanchang East High-speed Railway Station, many passengers are not familiar with the supporting facilities in the station and do not understand the route of the pick-up and drop-off station. The college student volunteers are traveler-centered, rotate at multiple times and at multiple points, serve passengers with a smile, patiently answer passengers' inquiries, and guide passengers.
【Intimate Service】
It is dog days, the weather is hot, and the phenomenon of heat stroke among passengers occurs from time to time. Ms. Liu, a passenger, accidentally suffered heat stroke on the way to Jingdezhen North Railway Station, and after getting off the train at Nanchang East High-speed Railway Station, she came to the service desk with the mentality of giving it a try. The volunteers noticed that she was in trouble and took the initiative to ask. When they learned that Ms. Liu was unwell due to heat stroke, the volunteers immediately took out Huoxiang Zhengqi Mixture and told her to rest at the service desk until she returned to a normal state.
【Heartfelt Harvest】
Talking about the harvest and feelings of participating in the 2024 Nanchang East High-speed Railway Station "Qingying Homecoming" summer social practice activity for college students, Li Xun, a college student volunteer from Heilongjiang University who lives in Liantang, said: Thank you Qingshanhu District for giving me a chance to exercise myself, thank Nanchang East Railway Station for giving me a platform to get close to the society, thank my friends for bringing me laughter, and thank the passengers for the satisfaction they brought me.
(The picture shows volunteer Li Xun)
Hong Yingfang, a college student volunteer of Nanchang Health Vocational and Technical College, said: As a college student, through volunteer practice during the summer vacation, we continue to sharpen ourselves, strive to become better, and realize the value of youth in social practice.
(The picture shows volunteer Hong Yingfang)
【Sincere Thanks】
Cai Zhigang, deputy head of Qingshanhu District and director of the service center: The volunteer service activity of Nanchang East Station in the summer was very successful, which not only provided students with a platform to get close to the society and exercise themselves, but also gave full play to the role of Nanchang East Station as the east gate of Nanchang, promoted Nanchang to tourists from all over the country, demonstrated the strong humanistic care of the hero city, and effectively improved the sense of experience, happiness and gain of passengers. Here, I would like to express my heartfelt gratitude to the returning college student volunteers for their hard work, and hope that the volunteer service activities of the East Railway Station will be better and better.
Source: Nanchang East Railway Station Comprehensive Service Center
Preliminary Trial|Li Yiman
Review|Editor|Xu Bin
Final review|issuance|Xiong Huanming
Submission email: [email protected]