Source: Urban Live Original
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Ms. Xi from Xinyu, Jiangxi Province, reported to the city scene
At the end of June this year, she was on Sandian West Road in Nanchang City
The Cadillac 4S store purchased a new energy vehicle
Not long after picking up the car
She realized that the range was not right
The actual range is far from what the store advertises
Ms. Xi told the city reporter that on June 17, she selected a Cadillac IQ Ruige new energy vehicle in the store, and spent more than 240,000 yuan on the ground. According to the publicity of the showroom and the official website, the pure electric car can reach 500 kilometers on a full charge. Before buying the car, the sales also told Ms. Xi that even if the battery life is discounted by 20% because of different driving scenarios and habits, she can run more than 400 kilometers. However, on the way back to Xinyu on the day of pick-up, Ms. Xi discovered the problem.
Owner Ms. Xi: Because we only went back to more than 140 kilometers, but in fact I charged twice to get home is not enough, and then I reflected this situation, they said it's okay, you may come up slowly after using it first, but I found that whether I ran a long distance to Nanchang, or run in the city, its endurance is like a long-distance distance of more than 140 kilometers, it is not enough to run when fully charged, it is not enough to run a unilateral run.
Ms. Xi questioned whether there was a problem with the battery of the vehicle delivered to her in the store.
Owner Ms. Xi: As long as I get off the highway, I must immediately find a charging place to charge, I am very anxious, a battery life of more than 400 kilometers, I only ran more than 100 kilometers and ran out of power.
According to the publicity on the official website, her "rear-wheel drive standard endurance luxury version" has a comprehensive working range of 502 kilometers; But according to her actual use, the real mileage of this car may only run to less than half of the advertised mileage.
Owner Ms. Xi: The 4S shop means that you use your slow charging, you don't go to the high speed, you don't use fast charging, but I think a mature product comes out, if you say that you ask customers how to use it when they use it, why don't you indicate in the user manual how customers should use the car?
4S shop: The manufacturer agrees to replace the battery free of charge
It has only been a month since she bought a new car, and Ms. Xi has not had time to experience the new driving pleasure brought by new energy vehicles, and she has already fallen into battery life anxiety. So, how will the 4S store explain this?
With questions, the urban scene reporter accompanied Ms. Xi to the Yuntong Cadillac 4S store located on Sandian West Road, Qingyunpu District, Nanchang City.
Jiangxi Yuntong Kaiwei Automobile Sales and Service Co., Ltd. Person in charge: Because the battery is very large, some are divided into blocks, that is, it is unbalanced, and the capacitance is somewhat unbalanced in it, and it needs to be made in the process of slow charging to make the whole battery reach a matching degree, and then finally it is said that it will take a month, right?
The person in charge said that the above statement was what they had learned from communicating with the technical experts of the Cadillac manufacturer.
Jiangxi Yuntong Kaiwei Automobile Sales and Service Co., Ltd. Person in charge: Because I have also observed for a period of time, I said that I want to communicate with the manufacturer to see, what is the situation now, I said that customers can not drive the car every day and worry about the road, it may be out of power, and to keep charging, it is really troublesome.
At the scene, the person in charge said that just before the reporter arrived, she had just finished communicating with the Cadillac manufacturer, and finally confirmed that the owner would replace the vehicle battery for free, but Ms. Xi, the owner of this plan, did not agree.
Owner Ms. Xi: Because I am also a new car, and then you have to help me change it now, which is equivalent to the feeling of buying a second-hand car, you can call a second-hand car dealer to evaluate how much this car is worth, and how much money I bought at that time, you give me the difference.
At present, Ms. Xi, the owner of the car, is still negotiating with the 4S store on the final compensation plan.