Small property, big livelihood. Property management services have a profound impact on the daily life of thousands of households, which can be called the "nerve endings" of grassroots social governance, and are also the "key trivial matters" related to people's livelihood and well-being. In order to better open up the "last mile" to connect and serve the masses, Jinxiangyuan Community of Jinshui Street adheres to the leadership of party building and actively builds a "red bridge" between community party organizations and property enterprises. Closely integrate party building work with property management services, continue to make efforts in the "three hearts", accurately respond to the diversified needs of residents, and effectively improve the quality of property services and the level of grassroots governance.
Party building leads the casting of "red hearts"
The "Harmony Pavilion" on the east side of the Big Buddha Temple Square in the community. Every week, there will be a "property reception day" organized by the community party branch. On this day, community workers, property managers, and members of the property committee sit together with residents to talk about the little troubles in life like old friends.
During the chat, the residents expressed their concerns and doubts. For example, some residents reflected, "The sewer pipes are easy to block, and the pipes need to be re-laid, but the upstairs and downstairs residents don't want to share them equally." The occupants of the top floor also made his request. "I'm on the top floor, the roof is leaking, can you fix the property?"
The atmosphere of the event is warm, and the voice of every resident is fully heard and respected. For those problems that can be solved immediately, the staff will give solutions on the spot; And those that need to invest more time and energy, such as greening and cleaning, elevator maintenance, etc., the property staff will record them one by one, and promise to solve them in the shortest possible time, and feedback the results in time.
In the corridor of the "Xianghe Pavilion", there is a cultural neighborhood cultural brand with the words "listen to the voice of the people and build harmony together". The community party members used the simplest and most direct language to share their experiences and insights, and conveyed the party's voice to the hearts of every resident. The establishment of the Red Senado is not only a place to solve people's livelihood needs, but also a bridge to promote communication between residents, the community and the property.
Cohesion Drawing "Concentric"
Walking into the Big Buddha Temple community, in the night, the newly installed street lamps flickered like pearls, illuminating the wide and flat road. On-street parking spaces are lined up neatly. All these changes originated from the successful resettlement of Big Buddha Temple Village into the Jinxiangyuan community in February 2023.
In the past, the Great Buddha Temple community had potholes and serious damage, chaotic parking, and dim street lights. These problems are like a stubborn disease that plagues everyone in the community. In the face of such a predicament, the Jinxiangyuan community has held many party building joint meetings and tripartite joint meetings, listened carefully to the current problems faced by the property, widely collected the opinions and suggestions of residents, and then combined with the actual situation of the community, coordinated the resources of all parties, and intensively encouraged the implementation of the project, which has brought earth-shaking changes to the lives of residents in the community. Shandong Gangtong Construction Co., Ltd. invested 20,000 yuan to harden the muddy and damaged roads in Jixiangju Community, Agricultural Bank of China reasonably planned 20 parking spaces for the Big Buddha Temple Community, Postal Savings Bank donated 30 sets of fire-fighting equipment to the Big Buddha Temple Community, and Laishang Bank installed street lights for the Big Buddha Temple Community to help the community solve practical problems.
In addition, the Jinxiangyuan community has also set up a "red property" volunteer service team to carry out inspections on problems such as flying wire charging and fire passage blockage, forming a new situation in which party members and the masses participate in the construction and management of the community.
With the assistance of Jinan Qunli Ecological Property, the community has successfully held a neighborhood cultural festival for two consecutive years, from the sports meeting to the party, from the stage to the stage, the neighbors worked together to build a community emotional interaction platform integrating interaction, communication and entertainment. It not only effectively promotes neighborhood exchanges, but also strengthens the construction of community culture, making Jinxiangyuan community a warm, harmonious and vibrant home.
High-quality service poured "sincere"
On the road of Jixiangju Community, the staff of Jinan Qunli Property Work hard to provide high-quality services for the residents of the community. After receiving the WeChat message of "the glass of the building door is broken, there are potential safety hazards, and I hope that the property will be replaced in time", the property manager of Qunli immediately organized maintenance personnel to conduct a comprehensive investigation of the doors and windows of the residential buildings in the community, and quickly dismantled the damaged glass found. In less than half a month, all 7 broken or missing glass were updated. The "do it now" action of the property has greatly improved the convenience and safety of residents' lives.
In order to ensure the continuous improvement of service quality and efficiency, the community regularly holds property work seminars, which clearly require the property of each community to establish close contact with residents, and the property team must respond quickly and effectively solve the property problems reported by residents. In response to the difficulty of charging commonly reported by residents, the community and the property management enterprises of the community have conducted many field surveys and jointly built 10 charging carports, which provides great convenience for residents. In addition, in order to enhance the safety awareness of residents, each property actively organized fire drills to provide a safer living environment for residents in the community.
In the next step, Jinxiangyuan Community of Jinshui Street will give full play to the advantages of the party organization, optimize the efficiency of property management, continue to make efforts to protect and improve people's livelihood, promote the integration of property services into social governance innovation, and solidly promote the construction of "red property", so as to realize the "three improvements" of property service quality, community governance level and happiness of community residents.