"Sincerely treat every customer"——Zhang Yue, salesman of Taikang Life Tangshan Branch, is a guest of dialogue

Sincere optimism, kindness and simplicity, enthusiasm and firmness, and a warm smile are the first impressions that Zhang Yue left on most people. Insurance is a booming industry in China, but also a very high elimination rate of the industry, a little sluggish to lose to others, every agent is in your chase, eager to succeed in the visit, but Zhang Yue clearly knows that the way of learning is not suitable for himself, he always pursues a peaceful mind, not arrogant and impatient.

When he first joined the company, he paid special attention to professional knowledge, whether it was the study of insurance types, the combination of products, or the filling out of insurance policies, he knew it very well. He often said that the degree of business often determines the degree of recognition and trust of your customers.

A sense of responsibility for work and enthusiasm for the cause are the best embodiment of success. After helping customers deal with one claim after another, they can always apply for a claim in the first time, which is not just a verbal talk, visiting, learning about the recovery situation, and holiday greetings. These bits and pieces are the reasons why his customers continue to grow and his performance is far ahead. A person's knowledge can be obtained through learning, and a person's growth must be tempered.

Today we are honored to invite Zhang Yue to listen to his story

Zhang Yue, salesman of Taikang Life Tangshan Central Branch

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Editor: What advice do you have for newcomers to the insurance industry?

Zhang Yue: Honest and trustworthy, sincerely treat every customer

Editor: At present, insurance is not too popular with the public, why did you choose to engage in insurance business?

Zhang Yue: Insurance is a responsibility, tell them your understanding of insurance

Editor: If the insured buys insurance at your place, what kind of insurance services will you provide?

Zhang Yue: After the customer reports the claim, the first time to help handle the claim application, from time to time to visit the door, to understand the customer's physical condition, as well as holiday greetings

Editor: If you want to increase the number of people, what kind of talent do you want to join your team?

Zhang Yue: Be responsible and willing to work hard

Editor: Can you share, what kind of mentality do you usually have to go to the exhibition industry?

Zhang Yue: We must have a peaceful state of mind and handle our own mood well in order to deal with things well

Editor: Among your relatives and friends, have you recommended insurance products to them? Why?

Zhang Yue: I recommended insurance to my family because I didn't want things that happened in our family to be copied to other families

Editor: How do you deal with insurance solutions that you customize for your customers that don't align with your own ideas?

Zhang Yue: Reasonably follow the suggestions of customers and choose a combination plan that customers are satisfied with

Editor: Nowadays, the insurance industry is developing day by day, but there are still some people who don't know much, how do you usually introduce insurance to customers?

Zhang Yue: Communicating ideas, buying insurance is a responsibility to the family

Editor: What problems do customers need to pay attention to when signing an insurance contract?

Zhang Yue: Do not exaggerate the product, do not be false, explain the terms and responsibilities clearly, and must be truthfully informed

Editor: When a customer is insured, how do you help the customer get a claim smoothly? Can you give an example?

Zhang Yue: When the customer is insured, contact the customer or rush to the scene at the first time to understand the reason for the insurance, help sort out the information, and submit the information to the company as soon as possible to pay attention to the progress of the claim

Editor: How do the customers you have served usually evaluate you?

Zhang Yue: Sense of responsibility, enthusiasm for work

Editor: Some people think that insurance is a "luxury" and cannot afford to buy, in your opinion, is it necessary for people with more economic difficulties to buy insurance? How to buy?

Zhang Yue: Insurance is not a luxury, but a necessity of life, different insurance has different responsibilities, economic distress can buy some insurance suitable for themselves

Thank you very much for taking the time out of your busy schedule to interview us, our visit today is over, and I sincerely wish you a better insurance career and a happy life!

From the ignorant Xiaobai who just entered the industry, to the "insurance captain" of Taikang Life today. Zhang Yue always has high standards and strict requirements, treats every customer with heart, and is committed to spreading the service concept of happy life to thousands of households. Sincerity and kindness are his innate qualities, and every time he sees a beggar begging for money, he will give him food. When he sees an old man begging for food, he will also give him money, sometimes he will inquire about some other people's wishes, and occasionally give some surprises to the people around him.

As long as a person pursues it with intense perseverance, he can achieve his goal. Every achievement and growth of Zhang Yue contains the loneliness, sweat, and tears that have been shed. Many times it is not to see hope to persist, but to persist in order to see hope. We also bless him to sprinkle the sunshine of insurance to every family!