In order to further improve the level of government services and provide more convenient, efficient and high-quality services for the masses, in recent years, Miaoqian Street has always adhered to the window service as a bridge between the party and the government and the people's livelihood, adhered to the work concept of "people-oriented, serving the people", continued to optimize the quality of hardware facilities and services, and effectively opened up the "last mile" to serve the masses.
Create a place to serve
Improve work comfort
Strengthen the construction of the service hall environment, optimize the setting of consulting service areas, window service areas, self-service areas, public announcement areas, waiting rest areas and other functional areas, so that the functional partitions are more scientific, the window matters are more sufficient, and the supporting facilities are more perfect. At the same time, the public service process and appointment telephone, to provide the masses with appointment service, door-to-door service, delayed service, through the reduction of links, time limit, and running, to achieve immediately, online, nearby, one-time, self-service.
Harmonization of system standards
Improve the convenience of services
Combined with the actual situation, the street convenience service center has formulated and improved relevant rules and regulations such as window staff assessment, AB post, first question responsibility, time-limited completion, one-time notification, service commitment, and tolerance acceptance, so as to effectively manage people and affairs with the system. Set up an assessment mechanism for "good and bad reviews", post a QR code for "good and bad reviews" in a prominent position, set up an opinion book, widely solicit opinions and suggestions from the public, unblock channels for public appeals, and further enhance the transparency of government services, so that the masses can comment and make services more in place.
Preparation of service guidelines
Enhance the convenience of doing things
In order to provide the masses with more convenient and fast service guidelines, so that the masses can understand at a glance, will do it as soon as they come, and do it well at one time, the street has compiled the "Whole Life Cycle Service Guide", carefully combing the infancy period, learning and growth period, employment and entrepreneurship period, marriage and childbirth period, old age pension period, post-death period, whole life period and other 7 periods, 64 service items, and listing in detail the information that needs to be submitted for each matter, the handling process, the handling basis, the handling period, the consultation telephone and so on, so that the masses can understand, remember, and effectively solve the problem of "asymmetric information, multiple runs, and repeated runs".
Carry out assistant agency
Expand service coverage
In order to ensure that the masses enjoy intimate and high-quality assistant agency services, the street has formulated a convenient service assistant agency work system, set up convenient assistant agency points in 14 communities, and determined 185 agents, so that there are brands and places, and the basic information of the agency matters, service processes, supervision telephone numbers and agents is made public, so as to provide residents with consultation, acceptance and assistance agency services. At the same time, the agent issued "Link Card" to residents in need, extending the assistant agency service to every household, making the "zero distance" service more heartwarming. In the first half of this year, the sub-district carried out a total of 1,286 person-times of assistant agency services for the masses, and solved 886 problems.
In the next step, Miaoqian Street will continue to expand the service content, improve the service capacity, enhance the quality and efficiency of the service, and strive to achieve "let residents do everything at their doorstep", and continuously enhance the sense of happiness, gain and satisfaction of the people in the jurisdiction.