Recently, the Jinniu District Procuratorate's offline 24-hour procuratorial service center (hereinafter referred to as the "procuratorial service center") was officially completed and put into use, with self-service "all-day + multi-faceted" supply, more convenient "artificial + intelligent" handling, and intimate one-stop "comprehensive + customized" services, which will effectively realize the upgrading of files and open up the "last mile" of procuratorial convenience services.
It is understood that in order to further improve the quality and efficiency of procuratorial services and optimize the experience of the masses, the Jinniu District Procuratorate planned and renovated the original 12309 service hall and built this new offline 24-hour procuratorial service center. The newly built procuratorial service center integrates self-service terminals such as intelligent cloud cabinets, self-service reception and file reading machines, self-service signing machines for legal documents, and public legal service all-in-one machines, breaking the restrictions on working hours and extending offline procuratorial services from working hours to 24-hour all-weather handling. It covers 24 procuratorial services, such as file burning, document signing, and material circulation, to meet the diverse needs of the public.
The center is equipped with an all-in-one machine for public legal services, integrating resources such as legal popularization, legal consultation, and document generation, and providing inclusive and convenient services. Relying on the green channel opened by the procuratorial service center to protect enterprises, take the initiative to ask enterprises that need to handle affairs, strengthen the "1+N" roving case acceptance mechanism, the liaison station of procurators for protecting enterprises, and other functions, broaden the channels for accepting the needs of enterprises for legal services, and lay a good foundation for providing "order-based" procuratorial services.
At the same time, clear operating instructions and detailed process guidelines have been posted in the service center, and special personnel have been set up to provide immediate guidance, focusing on vulnerable groups such as the elderly and the disabled, so as to ensure that self-help "does not lose help". The center also has a preset standardized process, which can provide 10 business services such as streamlining case representation and file burning. In addition, the center has also realized the connection with the self-service terminal and the manual counter, breaking through the space barrier, and the "intelligent + manual" dual-channel diversion will speed up the business processing, and 18 businesses can be done immediately. (Yue Le, Li Huan, text/photo)