Many friends have a conflict with China Mobile when using mobile phone numbers and handling packages, so they want to complain through 12381, but I don't know if it's useful.

Is it really useful to complain about China Mobile through 12381?

Complaining about China Mobile through 12381 phone is really useful. China Mobile is the largest communications operator in China, mainly to provide users with mobile communication services in the early days, and later to carry out fixed-line, broadband and other services, if users in the use of China Mobile's products, encountered sales fraud, unfair or unreasonable treatment, then you can make a complaint, although there are many channels for complaints, but it is the 12381 complaint is the most useful. It is no exaggeration to say that on China's territorial borders, the complaint number that can sanction China Mobile to the greatest extent is 12381. However, it should be noted that if it is a trivial matter, there is no need to call the number to complain.

What is 12381 complaint number?

From the perspective of function or function, 12381 cannot be counted as a complaint call, but should be counted as a supervision call. The 12381 hotline is a telephone set up by the Ministry of Industry and Information Technology of the People's Republic of China, which is not only limited to accepting complaints from telecommunications companies, but also accepting reasonable report handling and suggestion collection. Maybe many friends do not know the gold content of this department, to put it mildly, although China Mobile is a state-owned enterprise, but it is also subject to the restrictions of the Ministry of Industry and Information Technology (hereinafter referred to as the Ministry of Industry and Information Technology). If China Mobile operates in accordance with the law, the Ministry of Industry and Information Technology will not interfere at will, but if it receives reports and complaints from users, and the demands are reasonable, and it is verified that the complained department has indeed violated the law or violated the rules, then the Ministry of Industry and Information Technology will come forward to solve the problem.

Therefore, if you want to complain about China Mobile, if you try other complaint methods to no avail, then you can call the 12381 hotline to complain.

Is it necessary to file a complaint through 12381?

Many users always want to seek a way to "solve the problem quickly" when problems occur, such as complaining about China Mobile. Although calling 12381 to complain is the most effective of all complaint methods, it is not necessarily the fastest, if it is just a small contradiction, then there is no need to complain through this phone, because after all, it is not a mobile complaint phone, the record of complaints, conveyance, and follow-up processing, it takes time, and the efficiency of dealing with problems is not high.

Lao Wang personally suggested that if you want to complain about China Mobile, it is recommended to first go through China Mobile's complaint channel, you can first call the 10086 customer service number to transfer to manual, and then make a complaint; If the complaint is not effective or the handling is not timely, you can also call 10080 to complain, which is a complaint hotline specially set up by the mobile; If it still can't be resolved, you can also call the 12315 consumer hotline or complain through the Black Cat complaint platform; If you still can't solve the problem after trying these methods, you can call 12381 to complain.

In addition, we have to make it clear that complaints are the rights of every citizen and user, but the premise of the complaint and the reason for its establishment are reasonable demands, if the appeal is unreasonable and the mobile company is not at fault, let alone call 12381 to complain, it is useless to go directly to the headquarters of the mobile company to complain.

Conclusion: This article aims to help you solve the problem, there is no bad orientation, China Mobile is the largest basic communication service provider in China, the reputation is still good, reasonable complaints and appeals can be solved, but if it is a malicious complaint, even if it is to go to the mobile headquarters "sue the royal complaint", their "unreasonable demands" will not be satisfied and resolved.