The initial resolution rate of conflicts and disputes is 96.5%
Criminal police intelligence decreased by 40.5% year-on-year
Public security police decreased by 9.7% year-on-year
The number of telecom network fraud cases decreased by 34.6% year-on-year
This is the Yuexiu Road Police Station of the Hexi Branch of the Public Security Bureau
A safe "report card" for residents in the jurisdiction
In recent years, the Yuexiu Road Police Station has adhered to and developed the "Fengqiao Experience" in the new era, based on the actual situation of the jurisdiction, explored the formation of a "three-room and three-integration" working mechanism, provided new ideas and released new momentum for conflict resolution, public security prevention and control, and convenient services, continued to polish the "safe business card", and worked hard to write a new answer sheet for "police station main defense".
"Three-room" joint investigation to play a good role in conflict resolution "combination boxing"
"I have understood your demands in advance, let's sit together today and have a good chat, and listen to whether my solution works......" In the old Ye mediation room on Yuexiu Road Street, Hexi District, Ye Caihui was chatting with the people who came to mediate. The atmosphere of "-for-tat", which was originally a bit "-for-tat", gradually eased up in Lao Ye's witty and patient persuasion.
Not long ago, Aunt Wang, a resident, failed to go through the formalities of salary card and medical insurance card in time due to retirement, and had a dispute with the unit. After Lao Ye learned about it, he visited his home many times, patiently listened to the needs of both parties, found the knot in his heart, and prescribed the right medicine. "Thank you, Officer Ye, for helping me solve a big problem." Aunt Wang had a smile on her face.
Ye Caihui is a retired police officer from the Yuexiu Road Police Station of the Hexi Branch of the Public Security Bureau. With 41 years of grassroots work experience, he is very handy in conflict and dispute mediation. After retiring, he took the initiative to ask Ying to become a mediator and continue to guard this hot land he loved so much.
Today, the "Lao Ye Studio" named after him is the "living signboard" of Yuexiu Road Street mediation work, and the staff of the Street Working Committee, the secretaries of the Party and Mass Service Centers, and the community police of the Yuexiu Road Police Station are all members of the Lao Ye Studio. Not only that, the Yuexiu Road Police Station has also set up a number of "legal aid rooms" in conjunction with the street, the district court, the district procuratorate, and lawyers, and organizes legal aid personnel to sink to the Party and Mass Service Center every week to provide free legal aid to residents. Each community also hires enthusiastic people who are enthusiastic about public welfare, skilled in legal knowledge, and experienced in grassroots work to form a "mass mediation room" to assist community police and grid members in carrying out conflict investigation and dispute resolution.
The "Lao Ye Studio", "Legal Aid Room", "Mass Mediation Room", and "Three Rooms" are linked and promoted by each other, and the channels for understanding the people's feelings and opinions are wider, and there are more ways to resolve contradictions and disputes.
"Three integrations" co-governance to play a good grassroots governance "game of chess"
"Lao Wang, thanks to you for not giving up, you helped me solve this trouble." Looking at the house that no longer leaked, Uncle Hao held Wang Xiaolu's hand and was grateful.
Back in May of this year. Because of the leakage in the kitchen upstairs, Uncle Hao and his neighbor Mr. Dong had a conflict. Uncle Hao, who was anxious, came to the mediation room for help. After understanding the situation, Wang Xiaolu and the community police immediately came to mediate. After persuasion with emotion and reason, Mr. Dong's attitude upstairs gradually eased, not only repaired the water pipes, but also shook hands between the two families.
Wang Xiaolu used to be a police officer of the Hexi Branch of the Public Security Bureau, and after his retirement, he became a public mediator of the Yuexiu Road Police Station. Since he officially "took up his post" in March this year, he has actively played the role of "public investigation and docking" with his rich experience in working with the masses, and has successfully mediated more than 20 conflicts and disputes.
Contradictions are not handed in, which is the magic weapon of the "Fengqiao Experience" that has lasted for a long time. To truly achieve this goal, we need the joint participation of all forces. The Yuexiu Road Police Station insisted on playing a good "game of chess", exploring and summarizing the "three integrations" work method, and more and more mediators like Wang Xiaolu participated in it to jointly walk out of the road of grassroots governance, co-construction, co-governance and sharing.
Focusing on the integration of forces, the Yuexiu Road Police Station closely cooperated with the street working committee, the procuratorate, and the court, and the community police and the party and mass service centers and grid members overlapped to form a mass prevention and control force with in-service party members, building chiefs, public security activists, and safety volunteers as the main force.
Adhere to the integration of management, community police make full use of the advantages of serving in community party organizations and neighborhood committees, and work with community comprehensive management offices, public security committees, and mediation committees to do a good job in the management of community normalized services, and jointly carry out the creation of grassroots safety, and build a solid line of defense for security and stability.
Focus on service integration, build a service system of "streets, police stations, communities, police grids, and buildings", guide enterprises, social organizations, and mass prevention and control forces to participate in the management and service of the police grid, and open up the "last mile" to serve the masses.
"Gone are the days when we were not able to communicate with each other and fought on our own. Now, everyone thinks in one place and works hard in one place, and the efficiency of solving problems and doing practical things for the masses is higher, and the satisfaction of residents is constantly improving. Gao Yunhai, director of the Yuexiu Road Police Station, said.
Diversified solutions to achieve "three no-outs" of contradictions and disputes
With the increasing number of private cars, there is a shortage of parking spaces in the community, and parking difficulties have become a worry for the residents of Gangyunli Community.
"Gangyunli was built in the 80s of the last century, and there were no parking spaces at the beginning of construction. Therefore, the problem of indiscriminate parking and difficult parking is becoming increasingly prominent. Xue Jun, deputy director of the Yuexiu Road Police Station and captain of the community policing team, said, "Residents often have disputes and even fights over parking spaces, which seriously affects neighborhood harmony and community stability." ”
Sit on the "small bench" and talk about the "great people's livelihood". Through daily inspections, household visits, party member activities, consultation meetings, and questionnaires, community police and grid members go deep into the masses, listen to public opinions, and grasp the real parking needs of the masses. Subsequently, convenient measures such as tree transplanting, side road slope modification, publicity board modification, time-limited parking spaces, and tidal parking were adopted to expand the number of parking spaces for residents. On this basis, through the "Gangyun Heart" platform, satisfaction surveys are conducted, and the people's plans and needs are asked, so as to continuously improve parking management and improve service quality and efficiency.
After a period of governance, the chaos of seizing parking spaces and private ground locks has been cured, the problem of parking difficulties has been effectively solved, and the number of public disputes arising from this has decreased significantly, winning unanimous praise from the majority of residents.
Parking difficulty is one of the problems encountered in the grassroots governance of old communities. Due to the "high" population density, "miscellaneous" real estate ownership, and "old" public facilities in the old residential areas in the central urban area, family disputes, neighborhood disputes, and public disputes occur frequently, which brings great challenges to grassroots governance.
So how to make the neighborhood of the old community more harmonious and residents live more at ease? The Yuexiu Road Police Station and the Gangyunli Community Party Committee gave a "model" - on the basis of the "three rooms and three integration" working mechanism, they explored and summarized the "three no-out" working methods for conflicts and disputes in the old community.
Focus on the "inside the door", through the "police network integration fine patrol, gossip and homely joint listening, risk family focus painting", timely grasp the "inside the door" situation, solve the difficulty of family disputes; Focusing on the "inside the building", through "judicial activism, German and French co-governance, and residents' autonomy", the neighborhood is narrowed in distance and the communication of neighborhood disputes is solved; Focusing on the "hospital", through the "red chamber, three-level whistle, and Gangyun heart-to-heart language", the channels for residents to negotiate together, solve urgent and difficult matters, and solicit opinions and suggestions are unblocked, and it is difficult to solve the consensus on public disputes, and strive to achieve "no going out" for family disputes, "not leaving the building" for neighborhood disputes, and "not leaving the hospital" for public disputes.
Since the implementation of the "three no-outs" work method, more than 100 clues have been collected to solve the problems of the masses, 124 cases of "urgency, difficulty and longing" have been solved, marriage and family litigation cases have decreased by 26%, community conflicts and disputes have decreased by 32%, and the happiness index of residents has been continuously improved. In 2023, the working method will be rated as an advanced model of the "Fengqiao Experience" in the new era of the country.
Looking at the warm home of neighborhood watch and harmonious governance, Mrs. Wang couldn't help but sigh: "I have lived here for nearly 40 years, and the environment, facilities, and management have been getting better and better over the years. ”
Move forward and explore
Let the "Maple Bridge Experience" rejuvenate itself
Let the flower of harmony bloom undefeated
Let the people harvest "stable happiness"
Tianjin Public Security is always on the road
Source: Hexi Branch of Public Security
Text: Zhang Jingyi
Editor: Song Zhuang