In order to optimize the level of convenient financial services for the elderly customers, CCB Yutian Sub-branch has taken multiple measures to improve the service quality of the elderly customers, meet the financial service needs of the elderly customers in an all-round way, improve customer satisfaction, and cross the "digital divide" with the elderly customers.
In order to improve the customer service level of the elderly, CCB Yutian Sub-branch has equipped the elderly customer group with special service personnel to provide the elderly with arrival reminder service, reducing the waiting time of customers, and the staff patiently guides the elderly customers to operate the smart teller machine, helping the elderly customer group to use the large-character mobile banking client specially launched for the elderly group, which provides convenience for the elderly customers, improves the efficiency of business handling, and meets the differentiated financial needs of various elderly customers.
At the same time, in the process of serving the elderly, the lobby manager and the account manager actively promote and popularize financial knowledge to the elderly through promotional leaflets, banners, etc., preach case analysis of online loan fraud and financial fraud, and take practical actions to be warm-hearted, intimate and confidant around them.