Coin Insertion, Start, Joystick, Claw Drop......
Summer is coming
The crane machines in major supermarkets and video game cities are crowded
Scratching the back of the doll fiery
Some of the problems and chaos that have arisen are worthy of attention
recently
Jiangsu Provincial Consumer Rights Protection Commission
Calling on the industry to say goodbye to "savage growth" as soon as possible
Honest management and standardized operation
At the same time, consumers are reminded to consume rationally
In recent years, the results of various spot checks and related reports show that the plush toys in the crane machine are worrying about safety, rough workmanship, lack of necessary quality labels and ingredient descriptions, and even contain harmful substances, which brings serious threats to the health of consumers, especially for minors, the main audience of the crane machine, and it is an "invisible killer" for healthy growth. At the same time, some dolls are marked with the words "genuine authorization", attracting consumers with popular IP dolls such as Strawberry Bear and Lena Belle. In April this year, the market supervision department found counterfeit and shoddy children's toys in a crane machine store.
The investigation of the Jiangsu Provincial Consumer Protection Commission found that after years of operation and development, the crane machine industry has continued to innovate the operation model and introduced a points exchange mechanism, so that consumers can accumulate dolls and convert them into points, and then exchange them for blind boxes, daily necessities and other diversified products with points. However, this point redemption mechanism may seem tempting, but in the event that the merchant has business difficulties or runs away, the consumer's points may not be redeemable or refunded.
The Jiangsu Provincial Consumer Protection Committee believes that:
Over the years, the crane machine has attracted many consumers with its colorful and diverse plush toys, especially among teenagers. Behind this craze, some of the problems and chaos that have arisen are worth paying attention to.
First, the probability of grasping is not transparent, and merchants secretly manipulate the probability to make profits, which is easy to indulge in it for immature teenagers, and will also cause consumers to lose a lot of money, damage consumers' trust, and affect the consumer experience;
Second, consumers often pay more attention to the stimulation and happiness brought by the process of catching dolls, ignoring the quality and safety of the product itself, which provides a hidden channel for counterfeit and inferior products to flow into the market;
Third, the points exchange mechanism is easy to cause a prepaid consumption crisis.
The Product Quality Law stipulates
The marking on the product or its packaging must be truthful and meet the following requirements:
- There is a product quality inspection certificate;
- There is the product name, manufacturer name and factory address indicated in Chinese;
- According to the characteristics and use requirements of the product, it is necessary to indicate the product specifications, grades, names and contents of the main ingredients contained, and indicate them accordingly in Chinese.
In order to cut costs, some operators use inferior materials to make plush toys, and do not even indicate the manufacturer and product quality inspection certificate, which violates the law.
Jiangsu Provincial Consumer Protection Committee appeals:
As an entertainment facility, the crane machine should ensure the rationality of product quality and grasping probability while ensuring entertainment, and businesses should consciously abide by laws and regulations and market rules, operate in good faith and standardize operations.
The industry should say goodbye to "wild growth" as soon as possible, and a good user experience is the key to attracting and retaining consumers.
Consumers should remain rational, understand the brand, reputation and business status of the crane machine store in advance, pay attention to check the product identification label, genuine authorization and other information when catching the doll, properly retain the credentials, and complain and report to the relevant departments in time when problems are found.