Summer is coming
The peak travel season has arrived
Are you planning your trip too?
Once you have booked your ticket
Suddenly being told that your flight was delayed or cancelled
The other party also accurately reported yours
Name, ID number, flight information
What will you do?
Caution!
This may be a trap set by unscrupulous people
Peak travel season
Beware of "Ticket Refund and Rebooking" Scams!
1
"It's really true! It's really official! ”
The day before Ms. Fan's trip
Received a call from someone claiming to be an Air China customer service
She said her flight the next day was canceled because of a "plane failure."
A subsidy of 300 RMB per person will be given for refunds or changes
And gave her a web address
Clicking on it is almost exactly the same as the official website
In order to get a refund and reimbursement smoothly
Ms. Fan was under the guidance of the other party
Screen sharing for face authentication multiple times
A total of $400,000 was transferred to different accounts of the scammers
During this period, Ms. Fan also had doubts
were all automatically returned by the other party with "the full amount will be returned later"
and other excuses to prevaricate
Until the Anti-Fraud Center called
She woke up like a dream
"More than 1.6 million yuan of deposits were almost brushed out!"
2
"People are so dizzy that they forget that they were going to change their tickets in the first place"
The victim in Quzhou, Zhejiang
It was also two days before departure
Received a call from someone claiming to be a ticket agent
Saying that the parts of the plane were broken and could not take off
It can be rebooked
Victims who agree to the change
I was guided to download unfamiliar software
The other party makes a screen recording video
The fraudsters used the transfer of 600 yuan in compensation as bait
Successively guide the victims
Bind bank card, transfer, unfreeze card,
Brush the flow, loan ......
Use layers of words to "dizzy" the victim
In the end, he was induced to transfer 6 sums of money totaling more than 20 yuan
"I was all dizzy in the back
I forgot that I wanted to change my booking in the first place."
Routine analysis
Student holidays and summer travel peaks are approaching, and scams such as "ticket refund and change" are most likely to appear. This type of scam often captures the nervousness of travelers about changes in their itinerary before traveling, and when combined with the temptation of refund compensation, travelers can easily fall for it. In addition, the summer thunderstorm season has begun, and flight cancellations and delays have increased, which provides an opportunity for scammers to accurately defraud.
"Why did you cheat me out of my money when you wanted to return the money?" Fraudsters mainly use the following tactics:
1
Get information, cheat trust
Fraudsters obtain the victim's booking information through illegal channels, and can accurately state the victim's name, ID number, boarding time, flight frequency and other information. Before the victim travels, he or she impersonates the airline's customer service staff through phone calls or text messages to deceive his or her trust.
2
File a claim and set a trap
After initially gaining the victim's trust, the fraudster falsely claimed that the flight was delayed or cancelled due to aircraft failure, bad weather, etc., and the victim needed to change or refund the ticket, and offered to pay compensation to induce the victim to download a video conferencing app or designated software.
3
Screen sharing, induce transfers
Under the pretext of "transfer to verify account security" and "transfer to ensure that the claim settlement channel is unblocked", the victim's bank card account, password, verification code and other information are obtained through screen sharing and other methods to transfer funds, or the victim is induced to transfer money by words to complete the fraud.
In addition to "ticket refund and change" scams, the majority of passengers should also be vigilant in the process of ticket purchase, refuse the trap of "ultra-low discount" tickets through various informal ticket purchase channels, and prevent "empty financial tickets" and affect travel.
How to Prevent Ticket Traps?
1. Booking air tickets should be through official channels and formal platforms to avoid information leakage as much as possible;
2. When you are informed of the flight delay or cancellation, you should verify it through the airline's customer service telephone, official website and other channels; Claims such as "ticket refund and change" must be operated on the airline's official website or ticketing platform;
3. Keep the verification code and all kinds of passwords carefully and do not disclose them to anyone; Don't download conferencing software and don't share your screen with strangers!
You are ready to travel during the holidays
This time you won't be hit
"Ticket refunds and changes" scams, right?
Test you with questions
↓↓↓
1. What will you do when you receive an SMS notification that your flight is delayed after buying your flight ticket? (Answer C)
A. Tell the other party the information of the ID card truthfully for refund
B. Directly dial the number provided by SMS to return or change
C. Go to the official website, App or check with the official customer service of the airline
D. Follow the other party's prompts to tell the SMS verification code
Answer analysis: When receiving fraudulent information, you should consult and operate through the official platform for ticket purchase, do not believe any strange calls or false news, and do not click on unfamiliar links.
2. You booked a plane ticket online, and then received a call from a ticket staff claiming to be a ticket staff, informing you that there was a problem with the transaction and you need to apply for a refund and sent a text message with a refund link, what practices may be scammed? (Answer: ACD)
A. Click on the link and operate according to the instructions
B. Log in to the official website or call 12306 for verification
C. The booking situation is very accurate, click on
D. The service is in place, and the refund is direct
Answer analysis: Be wary of ticket refunds and changes, and impersonation of customer service fraud. Do not listen to strange calls, receive the refund and change information, first verify the authenticity of the information through the airline's official phone or ticketing website, and handle it through formal channels.
3. Which of the following cases are correct? (Answer CD)
A. After receiving a phone call, the other party claimed to be the customer service of the shopping platform, and he could accurately say my identity and shopping information, which must not be fake.
B. The customer service said that the goods could not be delivered due to product quality problems, and I wanted to refund and compensate for the loss, and I had to cooperate with the customer service to go through the procedures and pay the necessary fees.
C. Personal information leakage, they may use this information to carry out targeted fraud against me, and you can't trust strangers on the phone or on the Internet.
D. If you receive a phone call for ticket refund or change, you must confirm it through the airline's official contact, and those who call into the customer service from strange calls will not believe it.
Answer analysis: Any information needs to be carefully screened, and the information claiming to be customer service must be verified and confirmed on the official website, and do not trust strange calls.
Source: China Police Network